Exchanges with Hitachi Solutions — The Podcast

Send us a textWhat do navigating economic uncertainty, integrating AI, data privacy, personalization, and marketing ROI all have in common? They are few of the challenges marketing leaders face today and in this episode of Exchanges, host Hannah Story is joined by guests Tracie Poland and Michael Green, to discuss the relationship between data and these challenges.In this episode, you’ll hear from Tracie and Michael as they discuss:The Complex Challenges Marketing Leaders Face Today Why Customer Expectations for Personalization Require a Data-Driven Mindset How to Overcome Data Privacy, Complexity, and Organization ChallengesAnd More!global.hitachi-solutions.com

Send us a textIn this episode of Exchanges with Hitachi Solutions, host Matt Volke sits down with Alex Rigaud, Vice President of Incubation Solutions, fresh from Microsoft Ignite in San Francisco. Together they unpack the biggest announcements from Ignite—including Microsoft’s new Agent 365 platform—and explore how organizations can move from experimentation to truly embedding AI across their business.In this episode, you’ll hear Matt and Alex discuss:Why Agent 365 is a game changer for identity, security, and compliance in the age of AI agentsHow organizations can get ahead of the challenge of shadow AI before it overwhelms their networksWhy starting small—like building a Lego set or boiling pasta—is the smartest way to approach AI adoptionHow workshops at Ignite revealed that data governance and structure remain the biggest hurdles to effective AI useWhat it means to be a Frontier Firm and how Hitachi Solutions is “walking the walk” by embedding AI into its own workflows before bringing solutions to customersWhy proof‑of‑concepts aren’t enough, and how moving to execution with agents and co‑pilots creates real business valueWhether you’re curious about Microsoft’s latest innovations or looking for practical insights on how to responsibly scale AI, this conversation offers a candid look at where enterprises stand today—and what it will take to reach true enterprise‑level AI.global.hitachi-solutions.com

Send us a textWhat does boiling pasta have to do with a conversation on AI and security? In this episode of Exchanges, host Ginny Lebeck is joined by guests Dr. Michael Green, Principal Consultant for Hitachi Solutions Empower Data Platform, and Alex Rigaud, VP of Incubation Solutions, live from Microsoft Ignite in San Francisco, to discuss the future of security in the age of AI. In this episode, you’ll hear from Michael and Alex as they discuss:How organizations are embedding AI at every layer and rethinking security as a core function How the era of AI agents and Co-workers is changing the way organizations approach threats and data governance Why organizations should be asking “where to AI?” as it relates to their data and workflows Why observability, security, and governance require a new level of maturity in automated environments And more!global.hitachi-solutions.comglobal.hitachi-solutions.com

Send us a textWhat does a case for a cell phone have to do with a conversation on security? In this episode of Exchanges, host Hannah Story is joined by guests Peter Garadis and Matt Aghedo, to discuss security in the era of AI in financial services.In this episode, you’ll hear from Peter and Matt as they discuss:How organizations are rethinking security as a function within their organizationHow the Era of AI has changed the way organizations think about threats Why organizations should be asking “where to AI?” as it relates to their dataWhy Identify Access Management (IAM) and governance require a new level of maturityAnd more!global.hitachi-solutions.com

Send us a textThe conversation begins with a sobering statistic from an MIT report: 95% of generative AI pilots fail to deliver measurable impact on P&L. But as Stuart points out, that doesn’t mean they’re worthless. Many projects drive internal process improvements, enhance compliance, and streamline operations—benefits that don’t always show up on a balance sheet but are critical to business success.This discussion highlights a recurring theme: back-office automation consistently delivers higher ROI than customer-facing AI. Internal processes are well-documented and easier to optimize, while public-facing AI carries reputational risks. Stuart shares examples of chatbots behaving badly on social media, underscoring the importance of starting with internal use cases.Key Takeaways:Most AI pilots fail to impact P&L—but still deliver internal value.Data readiness is essential; clean, structured data is the foundation.Back-office automation offers higher ROI and lower risk than customer-facing AI.Targeted, repeatable solutions outperform one-off proofs of concept.Avoid vendor lock-in by deploying in customer tenants and delivering code.Success lies in purposeful design, tailored agents, and a steady approach to innovation.global.hitachi-solutions.com