Talking HealthTech

• 537 - Empowering Patients: What Changes When Patients Have Access to Their Own Health Records?

  In this episode of Talking HealthTech, Peter Birch speaks with Jane Thompson, Chief Product Officer at MediRecords, and Dr. Max Mollenkopf, a GP and practice owner in Newcastle.The discussion explores the evolving landscape of patient empowerment through access to their own health records, the impact of technology on general practice, and how MediRecords is shaping both the clinician and patient experience.The episode covers the challenges and opportunities in digitising healthcare workflows, the changing expectations of consumers, and the development of patient portals as a bridge between clinicians and their patients.Key Takeaways:👩‍💻 Patient empowerment and engagement are becoming increasingly important, with younger, digitally-savvy patients expecting more access and control over their health information.🏥 Traditional general practice models are under pressure from new customer-centred digital solutions and changing funding structures.🖥️ MediRecords is developing and delivering a patient portal, Engage, that allows patients to access appointments, results, documents, and to-do lists assigned by their GP.🔍 Data transparency and default sharing of lab results, referral letters, and clinical notes enhance patient experience and continuity of care.🩺 Technology must serve both clinicians and patients, requiring solutions that streamline clinician workflows while also delivering value and usability to patients.📃 Uptake of digital solutions like Engage is strong when patients see immediate, clear value, such as access to their own records for sharing with healthcare teams.📈 Efficiency, productivity, and removing friction from administrative tasks are critical for independent clinics to thrive.👩‍⚕️ The healthcare landscape is shifting, with more competition, consumer awareness, and an increasing need for innovative, validated health data integrations, such as wearable device tracking and AI-enabled workflows.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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• 536 - Enhancing Healthcare Access: How CareZen Pods Provide Virtual Care Access for Rural and Remote Australians

  Virtual healthcare has become a fixture in the Australian health landscape, but not everyone has the same privilege to easy access. Distance, availability, digital literacy, and cultural safety remain major barriers, especially in regional, rural, and remote communities. This episode of Talking HealthTech with Margot Morton from CareZen explores how virtual care pods, purpose-built environments for virtual care, are attempting to bridge these gaps. The conversation delves into the design, deployment, and early impact of these solutions, and what it takes to improve healthcare access across diverse Australian communities.Access the full episode article: www.talkinghealtech.com/podcastJoin the Talking HealthTech newsletter: www.talkinghealthtech.com/newsletterBecome a THT+ Member: www.talkinghealthtech.com/thtplus

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• 535 - Digital Health Festival 2025 Feature Episode: AI, Productivity, Equity, and Innovation in Australian Healthcare

  In this episode of Talking HealthTech, Peter Birch speaks with Alan Pritchard (Director EMR and ICT Services, Austin Health), Catherine de Fontenay (Commissioner, Productivity Commission), Dr Shannon Nott (Chief Medical Officer, Royal Flying Doctor Service South Eastern Section), and Karen Gallagher (General Manager of Strategy & Consumer Experience, Healthdirect) about innovation, digital health adoption, productivity, and patient-centred care in Australian healthcare.The discussion covers challenges and approaches to technology implementation, productivity gains and system efficiencies, digital health equity, and empowering consumers through self-care and trustworthy health information.This episode was recorded during the Digital Health Festival 2025 in Melbourne, Australia and features several of the conversations that Talking HealthTech captured on the ground during the event.Timestamps:00:00 - 01:06 Introduction01:07 - 11:33 Alan Pritchard, Director EMR and ICT Services, Austin Health11:34 - 18:37 Catherine de Fontenay, Commissioner, Productivity Commission18:37 - 23:30 Dr Shannon Nott, Chief Medical officer, Royal Flying Doctor Service (South Eastern Section)23:30 - 30:08 Karen Gallagher, General Manager, Strategy & Consumer Experience, HealthdirectKey Takeaways- The Digital Health Festival 2025 brought together thousands of professionals from the healthcare technology sector, promoting networking, collaboration, and the exchange of ideas from across Australia and the world.📃Alan discusses Victoria’s approach to electronic medical records (EMR), the benefits and drawbacks of decentralisation, and recent advancements in AI adoption at Austin Health, including research projects with generative AI.📊 Catherine explains how the Productivity Commission is now measuring productivity in healthcare based on quality of life and life expectancy, noting that productivity growth in health has outpaced much of the economy, but cost containment remains a pressing concern.✈️ Shannon shares the history and ongoing role of the Royal Flying Doctor Service in linking innovation and technology to address rural and remote healthcare inequities and highlights the continuing importance of sector-wide collaboration in designing care models.🏥 Karen discusses Healthdirect’s focus on supporting self-care, understanding barriers to following medical advice outside acute settings, and consumer research into building confidence and addressing health anxiety post-pandemic.Check out the episode and full show notes on the Talking HealthTech website.To catch even more of the discussions recorded at DHF, head over to the THT Youtube channel for a dedicated playlist of all the interviews captured at the event. Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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• 534 - Human Empathy or Artificial Intelligence in Healthcare, Dr James Somauroo

  In this episode of Talking HealthTech, host Peter Birch speaks with James Somauroo, the host of The Healthtech Podcast.The episode covers the evolving landscape of digital health, the practical impact and deployment of AI in healthcare, the digital divide, and the future role of empathy in health technology. This episode was recorded live on stage during the Digital Health Festival 2025 in Melbourne, Australia.Key Takeaways✒️ The current wave of AI adoption in healthcare is progressing rapidly, with significant moves such as deploying AI scribes in UK general practices and AI-driven dermatology services being approved for use.🏥 The healthcare industry still faces significant gaps in digital maturity, especially in areas like clinical coding and post-discharge data management. Many private hospitals struggle with the basics of electronic medical records, limiting the immediate impact of advanced technologies.🤖 Deploying AI "because we can" raises ethical questions. Pete and James discuss the need for frameworks to determine where AI is appropriate, especially when empathy and human touch may be required.📈 The rapid progress of AI risks widening the digital divide in healthcare, potentially leading to unequal access to human care versus AI-driven services, particularly in primary care settings or among those unable to pay for premium care.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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• 533 - From Vision to Impact: Uniting’s Journey with RLDatix to Enhance Workforce and Care

  In this episode of Talking HealthTech, host Peter Birch speaks with Brad Kearns, Head of Strategic Workforce Planning & Talent Acquisition at Uniting NSW.ACT, about the realities of workforce management in aged care and the organisation’s journey with RLDatix’s technology platforms. Recorded from the RLDatix booth at the Digital Health Festival 2025, the conversation explores how Uniting leverages workforce management systems to improve rostering, enhance staff experience, and drive operational efficiency across their residential aged care and community services.Key TakeawaysTechnology implementation in aged care goes beyond just adding new systems; true value comes from equipping people with the right skills to make the most of these tools.Uniting NSW.ACT's transition from legacy rostering to RLDatix’s Optima platform focused on workforce management compliance, payroll accuracy, and continuous process improvement rather than a one-off change.The main challenge is not the abundance of technology but consistently embedding and integrating it into operational culture, along with ongoing staff engagement and training.Workflow integration and interoperability enable systems to handle administrative work so humans can focus on high-value tasks and staff engagement, rather than manual data handling.Continuous measurement and learning are synthesised into organisational improvement, aiming never to settle but to keep pushing towards better operational and care outcomes.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

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