The Glossy Beauty Podcast

As competition in the beauty industry heats up, leaders are looking for new ways to stand out.

“I've worked in beauty for 24 years now, and I don't think I've ever seen it more competitive than it is right now,” Amy Liu, CEO and founder of Tower28, told Glossy. “Maybe in five more years, I'll say that again. Who knows, right? But it feels like we are at a real peak right now, and a bubble of sorts.”

In a lot of ways, the industry is moving away from speaking at consumers and leaning into a two-way dialogue — but what does that look like for out-of-home advertising?

In June, Tower28 gave the industry one of its best examples: The company debuted a custom-made NYC billboard with a large button that spritzed passersby with its hero SOS Daily Skin Rescue Spray. The billboard was up for two weeks in June, located on Canal Street in SoHo.

Developed with outdoor advertising agency MilkMoney, the billboard was a first-of-its-kind endeavor. “[The billboard] was very bespoke — and, actually, there were a lot of problems that ensued, which is normal anytime you do something that has never been done before,” Liu said.

This included space limitations, technical challenges in the actual mister and storage of the product, and a liability issue that caused a last-minute location change. Luckily, Tower28 got lucky: The weather was hot and sticky – making a refreshing face mist especially alluring — and the city was busy and buzzing from its Knicks Championship win.

The primary ingredient in Tower28’s SOS Daily Skin Rescue Spray is hypochlorous acid, an increasingly popular ingredient in the skin-care space because it’s safe and gentle, yet helps prevent acne, especially after sweating or working out. It's also great for conditions like eczema because it helps to reduce inflammation.

Tower28’s SOS spray is a darling in the category and has been a hero for the brand since it launched in 2020. The brand sells various sizes of the popular mist, including a mini for $12, a 4-ounce bottle for $28 and a refill jug for $68.

Overall, Liu estimates that Tower28 spent around $200,000 on the billboard investment — $150,000 to MilkMoney and another $50,000 on promotion, staffing and ancillary campaign. The billboard garnered industry attention and spritzed more than 188,000 New Yorkers during the two-week run.

Liu sat down with Glossy Beauty Podcast host Lexy Lebsack to unpack the experience and investment, and discuss — knowing what she knows now — if she would do it again.

The beauty industry disruptor that brought clean beauty into the mainstream is back with a shiny new brand concept.

Gregg Renfrew, the entrepreneur behind Beautycounter and Counter, is launching her third beauty brand on September 1 in an effort to reach consumers ages 14 to 30.

The brand is called Beecee and, in a lot of ways, is an iteration of now-defunct Beautycounter. The line will launch direct-to-consumer with lip gloss, skin balm and face mist at premium price points. The company is currently in the midst of a community meet-up tour — hosting events with Renfrew in Nashville, New York, Chicago and Charleston, among other cities — to recruit and mobilize excited young brand advocates who can earn a commission on sales.

But do young people care about clean beauty? “The answer is unequivocally yes,” Renfrew told Glossy. “I've actually been really surprised by how many of the young women with whom we've been interacting have said that this really matters to them.”

In 2013, Renfrew launched Beautycounter, a first-of-its-kind beauty business built off ingredient transparency, independent sellers and ‘boots on the ground' industry advocacy in Washington, D.C. The concept struck a nerve and forever shifted the beauty industry toward better transparency.

But Renfrew was very early to the "clean beauty" wave — something that, today, is very much table stakes for new brands. This has presented its own challenges for Renfrew’s ongoing success.

“It's both a blessing and a curse to be the leader and the disruptor in any industry at any moment in time,” she said. “In some ways, I have the luxury now of coming back in through Counter and Beecee to see all the things I did well and all the things I didn't do well, of which there were many, and iterate on those models to do them better than I did before.”

Beautycounter officially shuttered in 2024, giving Renfrew the opportunity to buy back her IP from the VC firm The Carlyle Group. Renfrew then parlayed her bestselling formulas and clean beauty mission into Counter, her brand launched DTC in 2025 to serve women 35 and older.

Glossy Beauty podcast host Lexy Lebsack sat down with Renfrew to discuss Beecee, the future of clean beauty, how to best reach Gen Z and why the best days of specialty beauty retail are behind us.

To discuss what makes a successful retail pop-up, Glossy is joined by three powerhouse executives in today’s roundtable episode: Jacquelin Barrett, Patrick Ta Beauty svp of marketing; Matte Projects president Neda Whitney; and Michelle Lee, chief brand officer at Front Row Group, fractional CMO of Landing International and former editor-in-chief of Allure magazine.

It’s tough to compete with Supergoop, the sunscreen startup that entered the market in 2006 and quickly became the industry darling before selling to private equity firm Blackstone in 2021. In many ways, the company created the modern sunscreen playbook by marketing it as skin care, not sun care. 

“[Supergoop started] with the mission of really transforming the SPF category, so that people wouldn't think of it as a seasonal thing,” Lauren Weinberg, chief marketing officer of Supergoop, told Glossy. “The way the brand did that was really by coming out with formulas that debunked, I would say, all the things that people didn't like about sunscreen. So, it wasn't sticky, it wasn't greasy, it didn't have an odor, and it could go as a primer underneath your makeup.” 

Today, Supergoop sells one unit of its cult-favorite Unseen Sunscreen every 16 seconds, but staying on top requires constant evolution, Weinberg told Glossy. For Supergoop, this has included evolving the company’s channel mix this year to better reach new and existing consumers. 

“Consumers don't really think about where they see and hear about brands,” Weinberg said. “One of the things I noticed when I came [into this role in February 2026] is that the way we were storytelling as a brand, or how we were communicating with consumers, was not really cohesive across all of our channels. So we've really been trying to focus on doing cohesive storytelling.” 

Small shifts this year have helped to grow sales through a more diversified channel mix. For example, Weinberg’s team is focused on promoting lesser-known SKUs on evolving platforms, such as TikTokShop, while launching its best-sellers across new channels, including Target in February and Amazon Premium starting in May. 

Weinberg joined Supergoop at the top of the year after more than two decades in marketing. Her CV includes six years at Yahoo, ending her tenure as VP of marketing, plus another six years at Square, where she was the global chief marketing officer. She held the role of CMO at Peloton before joining the Supergoop team five months ago. 

Glossy Beauty Podcast host Lexy Lebsack sat down with Weinberg to discuss everything mentioned above, plus the challenges of tackling Amazon in-house through a Premium storefront and entering mass retail at a prestige price point, and the power of emerging social channels and social commerce. 

The following conversation was recorded in front of a live audience at Glossy’s annual E-Commerce Summit in Miami on June 1.

Cindy Gustafson has checked off a laundry list of accomplishments during her first 18 months as CEO of Nutrafol. 

This includes an app launch designed to improve retention and a product release tailored to reach one of its smallest customer demographics in men over 50. These rollouts happened while she led the team toward double-digit growth during 2025, her first full year as CEO, on a path to soon reach $1 billion in annual sales. 

“You need a real commitment to delivering on something someone actually needs [in order to win this category],” Gustafson told host Lexy Lebsack. “We actually have quite a small portfolio of products, [unlike our competitor] brands that have hundreds and hundreds of SKUs. We are not that kind of a brand. We are not that kind of a business.”

Instead, Gustafson has stayed hyper-focused on delivering on its main promise of improved hair growth. “We have been so fixated on really delivering against what a customer needs and what a customer is looking for, and staying very, very grounded in that,” she said. 

Gustafson is a veteran exec whose CV includes Weight Watchers, Bark, Mindshare and Unilever. She spent 18 months as chief marketing officer of Nutrafol before taking over the CEO role from Nutrafol’s co-founder Giorgos Tsetis after its Unilever acquisition.

In today’s episode of the Glossy Beauty Podcast, Gustafson unpacks her secret sauce for growth, how the supplement consumer has evolved and much more.