Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. Through th...
Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. Through th...
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5 of 13
12. Robodebt as algorithm (part 3) - Jurassic Park ICT and AI
In our final episode on the algorithmic nature of Robodebt, we tackle the implications of algorithms being commercial in confidence property of third party providers, legacy ICT systems, plus recognise we need to lean in to understanding AI and how it works.We do a second mini-dive into the Great British Post Office scandal - this time into the systemic racism that underpinned its operation. We finish up by thinking about how AI black box decision making may interact with a historic trend of government interventions that focus on individual entitlement, rather than community needs.You can find more information about the legal landscape of automated decision making in Anna Huggins (2021) "Addressing Disconnection: Automated decision-making, administrative law and regulatory reform".This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.*The intro grab this week is an AI called Russell reading an extract from Minister Shorten's 25 July 2023 speech at the AFR Government Summit. While an AI voice is on theme, if anyone has access to an actual recording of the speech, we will happily put that up instead. Just email us.*Now for some appropriately bureaucratic disclaimers....Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.Nothing we say should be taken as representing the views of the Government or our employers.While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.The first eight episodes were recorded before the Royal Commission launched its report and so don’t benefit from the great wisdom of Commissioner Holmes.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!
4/09/2023
31:02
11. Robodebt as algorithm (part 2) - random number generator decision-making
How will automation impact the ability of people to seek review of administrative decisions by government agencies? In this episode, we talk about the human bias toward thinking computers are right, and take a brief digression into another public service scandal - The Great Post Office Trial - where discrepancies on a computer screen were used as proof to send people to jail. You can find Alison's homework reading by former Chief Justice French here. This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Intro grab features Robodebt victim, Rosemary Gay, and Counsel Assisting Douglas Freeburn.Now for some appropriately bureaucratic disclaimers....Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.Nothing we say should be taken as representing the views of the Government or our employers.While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.The first eight episodes were recorded before the Royal Commission launched its report and so don’t benefit from the great wisdom of Commissioner Holmes.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!
22/08/2023
30:54
10. Robodebt as algorithm (part 1) - junk data and Swiss cheese
The first of a number of episodes on the algorithmic nature of Robodebt.This episode focuses on big data in government - what we know about it, the ways in which data can be hard to use, and the supreme importance of context. Danielle talks about disappearing from a government system, and Alison gives an important life hack to all double-barrelled surname holders.You can find a link to the Professor Darren O’Donovan article mentioned up front here. This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.Intro grab features Dr Elea Wurth and Commissioner Holmes, 8 March 2023.Now for some appropriately bureaucratic disclaimers....Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.Nothing we say should be taken as representing the views of the Government or our employers.While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.The first eight episodes were recorded before the Royal Commission launched its report and so don’t benefit from the great wisdom of Commissioner Holmes.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!
5/08/2023
30:24
9. Why is it hard to hear whistleblowers? The lessons from Robodebt
Why can it be hard to hear whistleblowers in big organisations? Caroline takes us through Kathryn Campbell's response to whistleblowers that come in via the media and come in via the union, and thinks there's something in that. Alison thinks it's a failure of change management - but is stuck on finding words to describe that aren't "waffle cloud".Danielle finally gets to ask 'what would Colleen do?' - but we all agree it takes a person of rare temperament to be as graceful as Colleen Taylor in blowing the whistle.You can find the anonymous letter from the whistleblower to GetUp! here.This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.Intro grab features Ms Colleen Taylor, and Counsel Assisting Mr Scott, 13 December 2022.Now for some appropriately bureaucratic disclaimers....Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.Nothing we say should be taken as representing the views of the Government or our employers.While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.The first eight episodes were recorded before the Royal Commission launched its report and so don’t benefit from the great wisdom of Commissioner Holmes.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!
4/08/2023
29:15
Bonus Episode: The Robodebt Report is out - early thoughts and reflections
In this special episode, Caroline and Danielle unpack their feelings about the Royal Commission Report, five days after its release. We also pick through some of the Commissioner's key findings, as they relate to things discussed in previous episodes. If you are new to the podcast, we suggest you start at the beginning and come to this after you've listened for a bit.You can find Rick Morton's podcast here, and his books On Money and 100 Years of Dirt.Intro grab features Ms Colleen Taylor, 13 December 2022Now for some appropriately bureaucratic disclaimers....Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of public interest - in this case, the betterment of the public service.Nothing we say should be taken as representing the views of the Government or our employers.While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.The first eight episodes were recorded before the Royal Commission launched its report and so don’t benefit from the great wisdom of Commissioner Holmes.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!
Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. Through the Royal Commission process we have found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. Over this season we will dive deep into various aspects of Robodebt - what it was, how it got started, why it was so hard to stop it, all with a lens of what public servants could learn from this debacle. A note to listeners. The episodes unpack issues that emerge in roughly chronological order, so you may want to start at the beginning. However, they are broadly stand alone and can be listened to in whatever order you like. If you don't know what Robodebt is, you may like to start with our Explainer episode.