Car Dealership Guy Podcast

Today's show features:

- Dave Rogers, Fixed Operations Director at Piazza Management Company

- Tully Williams, Fixed Operations Director at The Niello Company

- Ed Roberts, COO at Bozard Ford Lincoln

- Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura

This episode is brought to you by:

Presidio – Today’s episode is brought to you by The Presidio Group, one of the automotive industry’s leading buy-sell advisors. Visit Presidio’s new Research & Reports portal for M&A insights, blue sky multiples, exclusive benchmark data with NCM Associates, dealer sentiment, and analysis of the trends shaping automotive retail at thepresidiogroup.com.

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CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠

Cuyler Owens is the CEO of Widewail, a customer reputation and review intelligence company that works with thousands of dealership rooftops across the country.

He built software companies before coming into automotive, and now works alongside a market advisory board of dealer principals to turn millions of customer reviews into staff coaching, training, and revenue decisions.

Topics:

00:20 Incentives Ruin Survey Data.

02:30 Reviews Are A Free Focus Group.

06:50 AEO Values Recency And Volume.

08:40 ChatGPT Found A Low-Pressure Dealer.

16:05 38% Of Bad Reviews Hit F&I.

18:15 Incentivized Surveys Are Biased.

38:10 Communication Boosts Average RO.

This episode is brought to you by:

1. Digital Dealer - Join us September 22–23 in Detroit and register today at DigitalDealer.com. Use code CDG25OFF at checkout and bring your team for a generous discount. Visit @ ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ for more info.

2. Widewail - Leading dealerships aren’t choosing between profit and customer experience. They’re learning to balance both. Read the full report here @ here.

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Today's show features:

- Josh Barron, COO at Habberstad Auto Group

- Bruce Johnson, Vice President, Product Marketing & Enablement at CDK Global

- Devin Kaulback, General Manager at Subaru of Niagara

This episode is brought to you by:

Presidio – Today’s episode is brought to you by The Presidio Group, one of the automotive industry’s leading buy-sell advisors. Visit Presidio’s new Research & Reports portal for M&A insights, blue sky multiples, exclusive benchmark data with NCM Associates, dealer sentiment, and analysis of the trends shaping automotive retail at thepresidiogroup.com.

CDK Global – CDK Global – CDK Global empowers dealers with the tools and technology they need to build deeper relationships with customers and sell and service more cars. Visit https://www.cdkglobal.com/

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Today I'm joined by Jack Carter, Co-owner at Turn & Burn Motors, Garrett Jones, President at Ella Blvd Motors, and Luke Godwin, General Manager and Owner at Godwin Motors.

These three operators share the specific moves working right now: Luke Godwin took his dealership from 63 percent leveraged, in his words "up to my neck," down to 36 percent today by pausing car buying to let cash flow catch up.

Garrett Jones rolled out an AI collections bot thirty days ago that lifted payment penetration by 40 percent without a single staff member touching the customer.

And Jack Carter turned his cash car side lot and daily social videos into a trust-based sales engine across a metro of four million people.

Topics:

02:35 $2 Million Cash Minimum Today.

07:20 Will The Car Outrun The Note.

09:55 Buy Here Pay Here Is Art.

17:40 Bad Attitude Fires Customers.

32:15 Selling Too Fast Kills You.

46:00 Reinsurance Makes You The Bank.

This episode is brought to you by:

1. Digital Dealer - Join us September 22–23 in Detroit and register today at DigitalDealer.com. Use code CDG25OFF at checkout and bring your team for a generous discount. Visit @ ⁠⁠⁠⁠here⁠⁠⁠⁠ for more info.

2. CDG Circles - Connect with verified dealers all inside the CDG Platform. Learn more @ ⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠.

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Today's show features:

- David Wyler, President and CEO at Jeff Wyler Automotive Family

- Chris Hudson, General Manager at Mark Miller Subaru

- Caleb L'Ecuyer, Sales Professional at Coastal Chevrolet Cadillac Nissan

This episode is brought to you by:

Presidio – Today’s episode is brought to you by The Presidio Group, one of the automotive industry’s leading buy-sell advisors. Visit Presidio’s new Research & Reports portal for M&A insights, blue sky multiples, exclusive benchmark data with NCM Associates, dealer sentiment, and analysis of the trends shaping automotive retail at thepresidiogroup.com.

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