New Books in Technology

Michael Brand is a CX strategist and trainer, based in Switzerland, who has been named a Thinkers 360 Top 50 Global Thought Leader on Customer Loyalty. Dr. Vincent Covello directs the Center for Risk Communications, and is a nationally and internationally recognized trainer, researcher, consultant, and expert in emergency, crisis, risk, and change communications. Deanna Leonard is a futurist, executive coach, and AI transformation leader. Her career has spanned senior leadership posts across a wide range of Fortune 500 companies.

In this freewheeling, one-hour roundtable discussion, the focus is on the Customer Experience through the lens of both the opportunities and misuses that AI involves. The topics addressed include the following: 1) the importance of active listening, 2) the 20 words that can make or break an exchange with a customer, 3) how front-line CX employees can be enabled to do their jobs better, and 4) the need for training budgets to be protected, if not increased. In emotional terms, two feelings rise to prominence in this session: fear (of not being heard and responded to) and trust (rooted in the demonstration of caring before knowledge gets shared or an action-step taken). The answers as to who people trust, and why, when experiencing stress will be sure to surprise you.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.
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How do authoritarian regimes silence critics across borders? And what are the repressive tools and strategies that authoritarian regimes use transnationally? In this episode we are joined by Arild Engelsen Ruud, Mubashar Hasan and Karin Zackari to discuss the role of digital surveillance, emotional blackmail, enforced family isolation, psychological harassment, and the imprisonment of relatives on fabricated charges by Asian authoritarian regimes seeking to control populations and narratives across borders.

You can read more about the research discussed in this episode in the book The Long Reach of the Strong Arm: Evolving Forms of Transnational Authoritarianism, published by Springer.

Arild Engelsen Ruud is Professor of South Asian Studies at the University of Oslo.

Mubashar Hasan is an Adjunct Research Fellow at Western Sydney University.

Karin Zackari Associate Senior Researcher at the School of Global Studies at the University of Gothenburg.

Kenneth Bo Nielsen, your host, is an Associate Professor of Social Anthropology and the Director of the Centre for South Asian Democracy at the University of Oslo.

The Nordic Asia Podcast is a collaboration sharing expertise on Asia across the Nordic region, brought to you by the following academic partners: Asia Centre, University of Tartu (Estonia), Asian studies, University of Helsinki (Finland), Centre for Asian Studies, Vytautas Magnus University (Lithuania), Centre for East Asian Studies, University of Turku (Finland), Centre for East and South-East Asian Studies, Lund University (Sweden) and Centre for South Asian Democracy, University of Oslo (Norway).

We aim to produce timely, topical and well-edited discussions of new research and developments about Asia.
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How is finance changing in the contemporary world? In FinTech Capital: The Digital Transformation of Everyday Money and Finance (Princeton University Press, 2026), Paul Langley, a Professor of Economic Geography at Durham Universityand Andrew Leyshon, a Senior Fellow in the Centre for Economy, Policy and Place, Nottingham Trent University and Emeritus Professor of Economic Geography at the University of Nottingham,
chart the rise of a new form of capitalism in the digital age. Drawing
on detailed case studies from across the world, from familiar everyday
examples such as Klarna to continent-spanning institutions such as Standard Bank,
the book theorises the dynamics of this new moment in global
capitalism. Of interest across the social sciences, the book will be
essential reading for anyone seeking to understand money today.
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Host Licia Cianetti talks to Venezuelan democracy activist and co-founder of the World Liberty Congress Leopoldo López. As part of PPP’s ongoing collaboration with the Journal of Democracy they discuss Leopoldo’s recent article on Democracy in an Age of Networked Control. They discuss the technological challenges that democracy activists worldwide face today, and how some activists are rethinking their use of technology to elude the infrastructure of control and create new infrastructures for freedom.

Guest:

Leopoldo López is a Venezuelan democracy activist and the cofounder of the World Liberty Congress, which is a global network that connects democracy advocates and leaders from across the world. From 2014 to 2020 he was imprisoned for leading peaceful protests and civil resistance against the regime of Nicolás Maduro. Currently he is a Fellow at the Wilson Center.

Presenter:

Licia Cianetti is Associate Professor at the University of Birmingham and Founding Deputy Director of CEDAR. She is the Principal Investigator of an upcoming research project on “Resisting Inter-Scalar Authoritarian Networks and Coalitions” (funded by the EU under Horizon Europe grant no. 101286676).

Transcript here

The People, Power, Politics podcast brings you the latest insights into the factors that are shaping and re-shaping our political world. It is brought to you by the Centre for Elections, Democracy, Accountability and Representation (CEDAR) based at the University of Birmingham, United Kingdom.
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Despite decades of inflammatory rhetoric, the real risk of video games lies not in their violent imagery but in the ethical and political sensibilities they normalize. Video games reward speed, efficiency, control, and meritocratic mastery, training players to align with a technolibertarian worldview - one that celebrates individual will, technological power, and skepticism toward collective forms of governance. Rather than asking whether games produce violent individuals, we might more productively ask how they contribute to a commitment to radical capitalism and a belief in highly individualistic worldviews. In this unsettling work David Waddington traces the philosophical roots of technolibertarianism, founded on faith in technological progress and personal freedom. He identifies a darker turn in this thinking, animated by the ideals of Ayn Rand and her archetype of the "tech hero of capitalism." Many games, Waddington argues, invite players to inhabit this archetype, treating mastery, control, and relentless striving as moral virtues. While educational research often praises games for motivating students and fostering problem-solving, Waddington asks a deeper question: What kinds of people do games help us become? Drawing on Martin Heidegger and other thinkers, he explores whether gameplay expands human possibility or narrows it by habituating players to efficient yet restrictive systems. The Hidden Curriculum of Video Games (McGill-Queen's UP, 2026) critiques mainstream game design and educational technology, offering hopeful alternatives and examining reflective games that resist dominant gameplay logics. Written with clarity, passion, and philosophical depth, this thought-provoking work opens new horizons on technology, education, and the moral imagination of play.

Rudolf Thomas Inderst (*1978) enjoys video games since 1985. He received a master’s degree in political science, American cultural studies as well as contemporary and recent history from Ludwig-Maximilians-University, Munich and holds two PhDs in game studies (LMU & University of Passau). Currently, he's teaching as a professor for game design and game studies at the HNU University of Applied Sciences Neu-Ulm, Germany, holds the position as lead editor at the online journal TITEL kulturmagazin for the game section, and is editor of the weekly game research newsletter Game Studies Watchlist.
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