New Pads and Polisher Live In The Store! Plus a conversation on Professionalism. Episode #925
In this conversation, Marshall and Nick discuss the launch of new detailing products, focusing on the strategic decisions behind not manufacturing their own machines and instead partnering with established brands. They delve into the quality and performance of the new Liquid Elements polisher and Lake Country pads, emphasizing the importance of user experience and maintenance. The discussion also touches on professionalism in the detailing industry, the impact of social media on reputation, and the significance of accountability in business relationships. The conversation concludes with a call to action for listeners to explore the new products available.Chapters00:00 Introduction to New Product Launch02:49 Strategic Partnerships in Tool Manufacturing06:02 Quality Assessment of New Tools08:59 Exploring Pad Options and Their Benefits12:06 Understanding Pad Technology and Design15:05 Choosing the Right Pad for Different Vehicles18:10 User Experience and Pad Maintenance21:03 Professionalism in the Detailing Industry31:17 The Importance of Professionalism32:41 Self-Analysis and Professionalism33:39 Social Media Behavior and Professionalism35:15 Consequences of Online Actions38:02 Reciprocity in Professional Relationships41:24 Building Trust and Opportunities44:18 Navigating Public Perception47:30 Understanding Repercussions49:55 The Value of Professionalism in Business51:32 Normalization of Unprofessional Behavior
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59:36
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59:36
Car Wash Damaging Ceramic Coatings or Is It? Selling More Coatings Made Easy. Episode #924
In this conversation, Marshall and Nick discuss the evolution and challenges of ceramic coatings in the detailing industry. They explore accountability in the car wash sector, the importance of quality products, and the need for customer education. The discussion also covers practical tips for trim care, the debate on undercoating services, and the significance of organized packaging in selling detailing services. They emphasize the necessity of investing in quality equipment and the importance of maintaining customer relationships for business growth.Chapters00:00 Introduction and Backstory03:04 The Challenges of Ceramic Coatings06:05 Accountability in the Car Wash Industry08:52 Understanding Ceramic Coatings11:43 The Importance of Proper Maintenance14:50 Off-Label Uses and Product Recommendations27:19 Managing Dog Hair and Detailing Techniques29:21 The Importance of Lifts in Detailing34:23 Understanding Undercoating and Its Benefits38:56 Evaluating Add-Ons for Your Detailing Business43:19 Maximizing Profitability with Ceramic Coatings50:41 Organizing Packages for Better Sales
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53:44
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53:44
Customers Have Never Been More Misinformed? Plus Product Distribution Where Is The Opportunity? Episode #923
In this episode, Nick discusses the prevalent misinformation among consumers in the detailing industry, arguing that customers are not more informed but rather misinformed. He emphasizes the importance of understanding the correct information and the role of professionals in educating consumers. Additionally, he explores the future of local distribution in the detailing business, advocating for a more personalized approach to product distribution.00:00 Introduction and Overview of Customer Misunderstanding09:52 The Impact of Misinformation on Consumer Behavior17:18 The Future of Local Distribution in Detailing
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26:05
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26:05
Ceramic Coating High Spots and A Real Business Conversation. Episode #922
In this conversation, Marshall and Nick explore various aspects of detailing and business ownership. They discuss the importance of understanding high spots in detailing, the nature of mistakes, and the psychology behind seeking advice. The conversation delves into the realities of business ownership, the fear of failure, and the significance of having a system in place for success. They emphasize the importance of product quality and proper surface preparation in detailing, while also highlighting the balance between enjoyment and responsibility in running a business.Chapters00:00 Introduction and Team Changes03:00 Understanding High Spots in Detailing05:50 The Nature of Mistakes and Learning09:03 The Argumentative Nature of Seeking Advice11:55 The Role of Experience in Learning14:58 The Importance of Embracing Mistakes17:56 Fear of Failure vs. Fear of Being Wrong20:54 The Business of Detailing and Charging for Mistakes23:54 Building Systems for Success28:02 Surface Preparation and Coating Challenges30:11 The Importance of Panel Prep Products32:47 Understanding Coating Chemistry35:37 Troubleshooting Coating Issues40:03 Business Ownership: Serving or Being Served?48:11 The Reality of Business Ownership50:21 Finding Satisfaction in Your Work
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Which Polisher Should You Use? Windshield Protection Film Discussion Episode #921
In this conversation, Marshall Hill and Nick Walters explore various topics within the detailing industry, including the debate over machine throws, the importance of torque in polishing, and the nuances of business relationships. They also discuss the role of windshield film in vehicle protection and the practice of flipping cars as a business model. The discussion emphasizes the significance of choosing the right tools and understanding the market dynamics in the detailing world.Chapters00:00 Introduction to the Season and Industry Insights00:58 The Debate on Machine Throws in Detailing09:58 Understanding Torque vs. Throw in Polishing12:08 The Importance of Choosing the Right Machine13:44 Navigating Business Relationships and Pricing24:53 Exploring Windshield Film and Its Applications28:11 The Nuances of Windshield Film36:20 Detailing Cart Innovations42:25 Flipping Cars: A Detailing Tradition50:28 The Mechanics of Buying Used Cars
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