Send us a textThis week on the 100th episode I'm joined by DevOps and Resilience Engineering legend John Allspaw to talk about learning (especially from incidents). We discuss...📒 Classroom VS situated learning🤝 The myth of the perfect handover ITIL as a coping strategy to try and make sense of the organic, wild, and messy🥕 How you cannot incentivise to avoid incidents (it doesn't work that way)❤️🩹 You can't understand how something is broken unless you know how it's supposed to work in the first place...and much more.Resources from this episode:Pre-Accident Investigations by Todd Conklin https://www.amazon.com.au/Pre-Accident-Investigations-Introduction-Organizational-Safety/dp/1409447820Working at the Center of the Cyclone by Dr. Richard Cook https://itrevolution.com/articles/center-of-the-cyclone-dr-richard-cook/To join the Resilience in Software Foundation head over to: https://resilienceinsoftware.org/You can find John on:Website: https://www.kitchensoap.com/LinkedIn: https://www.linkedin.com/in/jallspaw/You can find Adapative Capacity Labs here: https://www.adaptivecapacitylabs.com/You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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Focusing on What Matters with Trent Hornibrook (Episode 99)
Send us a textThis week I'm joined by SRE leader Trent Hornibrook who shares a story about how he improved on-call early in his career, and then we explore the broader theme of focusing on the things that matter in observability, incident response, on-call, and beyond. We discuss...🔌 Empowering engineers to implement change in your org🧑🍼 Focusing on what matters (customer & business > technology)👀 Not just adding more monitoring as the output of each PIR😎 How autonomy can lead to accountability🌳 How to influence change in an organisation...and much more.You can find Trent on:LinkedIn: https://www.linkedin.com/in/trenthornibrook/You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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The Root Cause Fallacy with Andrew Hatch (Episode 98)
Send us a textThis week I'm joined by SRE leader Andrew Hatch from Cisco ThousandEyes to talk about a dirty word in the resilience community... root cause. In this excellent conversation we explore...🌌 Is the root cause of every incident the big bang?🦖 How the value of root cause degrades as complexity increases🫣 That if the culture is not blameless, people will hide things🌳 Alternative approaches to root cause analysis such as branching timelines🙋 Getting someone without skin in the game to facilitate your blameless post-mortems...and much more.You can find Andrew on:LinkedIn: https://www.linkedin.com/in/hatchman76/Check out Andrew's SREcon21 talk 'Learning from Complex Systems' which covers many of the topics introduced in this episode: https://www.youtube.com/watch?v=5pKGW61RyvoYou can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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Synthetic Monitoring with David Dick (Episode 97)
Send us a textThis week I'm joined by David Dick from 2 Steps to (finally!) discuss synthetic monitoring. We cover...🤖 What is synthetic monitoring?🦾 What are the benefits and drawbacks to using it?☢️ Non-web based synthetics (the tough stuff)🍹 Combining RUM and synthetics🫢 Does synthetics need an OTEL-like framework?...and much more.You can find David on:LinkedIn: https://www.linkedin.com/in/david-dick/You can find more about 2 Steps at https://2steps.io/#You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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Tech Leadership with Milan Brown (Episode 96)
Send us a textThis week I'm joined by Cin7 Engineering Director Milan Brown to unpack the challenges of technology management and leadership. We discuss...✖️ Theory X vs Theory Y management🗣️ Intention based leadership and communication🏢 Conditions in an org for people to thrive😵💫 How do you learn to manage and lead?🫤 Managing people when you're not an expert in what they do...and much more.Resources mentioned during the episode:Turn The Ship Around! (book): https://davidmarquet.com/turn-the-ship-around-book/Agile Conversations (book): https://itrevolution.com/product/agile-conversations/Drive (book): https://www.danpink.com/books/drive/Radical Candor (book): https://www.radicalcandor.com/the-book/The Team Canvas (technique): https://theteamcanvas.com/The Enginer/Manager Pendulum (article): https://charity.wtf/2017/05/11/the-engineer-manager-pendulum/Retromat (tool for running retrospectives): https://retromat.org/You can find Milan on:LinkedIn: https://www.linkedin.com/in/milan-brown/You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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