Inside SAP S/4HANA Cloud

Recorded live at our Customer Council in Berlin, Episode 148 features host Yannick Peterschmitt, with Aurélien Filiali from SAP's AI Practices team in conversation with Michael Strauß from Unzer. Unzer is a fast-growing fintech and payment solutions provider built from the merger of multiple companies across Europe.
Michael shares how Unzer went live on SAP S/4HANA Cloud Public Edition on January 1, 2021 — one of the earliest adopters — driven by the need to unify a fragmented landscape of legacy systems across 13 merged entities. The conversation covers how a small team manages continuous SAP innovation releases, leaning on SAP Preferred Success, a trusted partner, and dedicated in-house expertise. This episode also focuses on AI: from building a safeguarded internal ChatGPT framework to adopting Joule, running company-wide AI weeks, and accelerating software development through AI-assisted coding.
This is a new episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.

Recorded live at our Customer Council in Berlin, Episode 147 features Ahsan Ahmed Syed from SAP in conversation with Samir Aid from AXA. On the two‑year anniversary of AXA’s SAP Cloud ERP go‑live, Samir shares first‑time impressions of the Council and why peer exchange matters when many customers face similar challenges. He explains AXA’s move from a heavily customized, multi‑country on‑premise landscape to SAP Cloud ERP to eliminate technical debt and enforce 100% fit‑to‑standard finance processes — “no need to reinvent the wheel.”

This is a new episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.

Live from SAP Customer Council in Berlin, Greg Hutcheon interviews Dr. Abaid Goda, Head of Group ID and Digitization at KWD Automotive. They explore KWD’s journey on SAP Cloud ERP, why a standardized, group-wide operating model matters in automotive manufacturing, how clean-core principles reduce complexity by avoiding custom exits, and where SAP Business Technology Platform (BTP) enables seamless integration with third-party systems. You’ll hear how the team followed the standard activation methodology from discovery to run, organized UAT with local and global process owners, and tackled master data preparation and real-time interfaces, culminating in their first go-live in January.

Follow and subscribe on Spotify or Apple Podcasts so you never miss an episode. On Spotify, join the conversation via the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review really helps others discover the show. Send us an e-mail to insides4@sap.com for direct contact.

Recorded live at our Customer Council in Berlin, this episode features Katharina Stopf from SAP with Delaware, one of the earliest adopters and co‑innovation partners for SAP Cloud ERP in Professional Services. They revisit how Delaware became the very first public cloud customer, helped shape today’s fit‑to‑standard best practices, and scaled from early pilots in APAC to a global footprint. You’ll also hear practical operating lessons—why key users need dedicated time to adopt new features, how automated end‑to‑end testing de‑risks releases, and what to prioritize next.

This is a new episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.

Recorded live at our SAP Customer Council in Berlin, this episode features Markus Oertelt, from SAP, and Dalibor Manojlovic, Head of Assembly, and Sandro Götz, Head of Operations and Supply Chain at KWC in Switzerland. KWC manufactures faucets for kitchens and baths and has navigated multiple ownership changes and carve-outs in recent years, culminating in a move to SAP Cloud ERP. In this conversation, they share takeaways from the council, why warehouse management and production planning are priority areas for automation, and how peer discussions on warehouse versus inventory management shaped their approach.

This is a new episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.