Service Management Leadership Podcast

In this episode, Jeffrey discusses the need to increase the number of standard changes.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  
The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page

In this episode, Jeffrey discusses why it is important to worry about the take-off and landing of our technology services

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  
The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page

In this episode, Jeffrey discusses why it is important to anchor conversations with metrics

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  
The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page

In this episode, Jeffrey applies the US World Cup team to our industry.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  
The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page

In this episode, Jeffrey discusses Hardware Asset Management

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  
The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page