Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Karen Brusch, and discuss her personal journey, navigate career in Service Management and AI in Service Management.Tune in and let’s take one note at a time!
--------
8:18
Service Management Leadership - Service Management Best Practices, Part 3 , Service Request Management
In this episode, Jeffrey discusses Part 3 of the discussion on service management best practices. This focused on Service Request Management.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
--------
4:53
Ep 55: “AI: Getting Philosophical” – James Finister, Part 4
In this concluding segment, James and kengon explore the practical steps for effective AI governance integration. They discuss the importance of comprehensive audits, appropriate resource allocation, reconsideration of metrics, and awareness of international regulations. James also offers valuable recommendations for listeners seeking to deepen their understanding of AI ethics and governance.
--------
24:10
Service Management Leadership - Part 1 of Series on Digital Experience
In this episode, Jeffrey discusses Part 1 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on impacts to digital experience.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
--------
6:29
Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
In this powerful one-off episode of ServiceNotes, host Rina Brahmbhatt sits down with a remarkable mother whose journey caring for her child with special needs has turned her into a relentless advocate—not only for her family, but for an entire community of home care workers.With raw honesty and heartfelt wisdom, she shares what it's like to navigate complex systems, build support networks, and give voice to those who are often overlooked. This episode brings forward the human side of service—where dedication, love, and advocacy intersect.Whether you're in tech, caregiving, or community work, this episode is a moving reminder that service is personal—and that sometimes, the loudest voices for change come from the quietest corners.Listen in for a story that will inspire, challenge, and uplift.
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Tuesday: David Cannon, PeopleCert
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics
Please subscribe and rate wherever you listen to podcasts.
New Zealand