On this week's episode, Joella and Helene resolve the jams and jellies confusion the previous episode. Helene shares some customer stories from the long weekend, weekenders. A customer's relationship status gets evaluated from a 'behind the counter' perspective, there's a chat about the weather and Milo's question of the week has Joella stumbling over her words.
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56:48
Have You Heard, She's Gluten Free
On this week's episode, Joella and Helene get confused about jams, jellies and jello. They explore how having a different accent can cause confusion, or hilarity, with certain names or animals. Milo's question of the week creates a weird visual and they explore the nuances of working on Mother's Day and how customers can make a lasting impression.
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56:29
Mitts And Tits
On this week's episode Joella and Helene pour some cold water over the steamy notion that owning a cafe is romantic, through the realities of needing a pee on a hot busy day when there is no time to stop. Helene walks in half way through a story, gets confused while telling another one and Joella shares some back pocket comebacks she's been dying to say to customers.
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59:03
Kermit, Madam And A Kaniffy
On this week's episode Helene has a public announcement, Joella tries to describe the difference between New Zealand food and Canadian food and they both talk about the feeling they have sometimes, of being famous. There is a story of a random encounter with a stranger, they share what it really means when you are being called a madam and what happens when customers try to be funny when hands are loaded fully...or was that fully loaded hands?
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1:02:43
Come On Margaret
Is common sense something you're born with, or a learned attribute? This week, Joella and Helene explore what a lack of common sense looks like, they introduce a new genre of cafe customers, Margaret is brought to life and they may have just created a new Saturday night tv show.
A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems.In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it.We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...
New Zealand