Laughter kicks this week's episode off, because sometimes pushing record and seeing what comes out is the only way forward. Helene and Joella explore big cafe life vs little cafe life and how leaders of a business have a financial outlook as well as a staff and customer experience mindset. A rare Milo question comes through this week after the legend himself stopped in to say hello and offer a random thought.
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1:00:11
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1:00:11
Let's Not Dilly Dally With These Pleasantries
On this week's episode, Helene and Joella explain the difference of new staff vs old staff and how the new is always an adjustment but having old staff come back is a refreshing change of pace. Both of them dream about whether they would prefer to work in a smaller cafe or a larger one which naturally leads to a chat about sandwiches.
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1:06:48
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1:06:48
Dudder, Oh No, It's Butter
On this week's episode, Helene and Joella vent their frustrations with fall becoming punkin season rather than pumpkin season. Things start to go haywire with accents and pronunciations, they discuss loyalty cards and how they benefit a business and the pivotal question of 'if you had to introduce yourself as your hidden hobby what would you be called?' is asked.
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1:07:23
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1:07:23
Baby Let Your Boob Jeans Talk
On this week's episode Helene and Joella discuss the difference between service and hospitality and how that impacts the human experience of connection. Spots on spots and stripes on stripes, can this line of clothing be pulled off and is there an age cap to it? Helene's final question of the episode stumps Joella...will she forfeit an answer or manage to say which she would rather?
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1:03:28
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1:03:28
Hyacinth, Sour Sybil and Buck?
In this week's episode, a tale of white lies are spun within the lives of retail and hospitality. Helene and Joella discuss the small lies they tell to customers to ease their days behind a counter. They discuss the communal cafe life of some European countries and if it would be possible in Southern Ontario. As well as all of these topics, they create some rather questionable names for the characters of their respective stories.
A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems.In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it.We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...
New Zealand