53 episodes
- This week, Helene and Joella kick things off by turning everyday words into creative additions to their vocabulary before diving into the realities of minimum wage increases and what they mean for small businesses. They explore the impact on independent hospitality businesses, while raising a few unanswered questions about how the same changes might affect larger operations.
Helene shares stories from her recent trip to England, while Joella reflects on a timely reminder of what she loves most about working in hospitality. A little industry insight, a few unanswered questions, and the usual conversational detours make up this week's episode. - On this week’s episode, Helene and Joella tackle the realities of being an older woman in the workforce, exploring how the different stages of menopause can impact everyday working life. They discuss why a little education, open conversation, and greater understanding can make a real difference—not only for women experiencing these changes, but for the workplaces and colleagues around them. Because sometimes, a little knowledge and a lot of understanding can go a long way.
- On this week’s episode, Helene and Joella welcome a very special guest to the studio: Joella’s mother, visiting all the way from New Zealand. She shares stories from her days opening and running a small café/restaurant, the challenges of balancing family life with hospitality, and the lessons learned along the way. From boobs getting in the way to favourite desserts and why having the right dance partner in the kitchen makes all the difference, this episode is filled with personal stories, laughter, and a glimpse into life from a different era of hospitality.
- We’ve made it to 50 episodes! On this week’s episode, Helene and Joella celebrate the milestone by taking a look back at their journey so far. They put each other through a series of questions covering favourite memories, the moments that made them laugh the most, lessons learned along the way, and what they’re looking forward to as they head into the next 50 episodes.
- On this week’s episode, Helene and Joella take on the ever-evolving world of hiring the younger generation and ask the question: are young people lacking the basic life and work skills we once took for granted, or has modern life simply changed the opportunities they have to develop them?
From the disappearance of the traditional after-school job to the realities of stepping into a fast-paced, high-pressure café environment, they explore how work ethic, responsibility and confidence are developed—and whether they can actually be taught. Helene and Joella share the different approaches, mindsets and techniques they use when bringing younger staff into the hospitality world, along with the patience, adaptability and occasional deep breath that comes with it.
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About And Another Thing
A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems.In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it.We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...
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