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40 episodes

40. Our One Year-Aversary
10/04/2026 | 1h 3 mins.
On this week’s episode, Helene and Joella celebrate one full year behind the mic. Featuring special clips from listeners sharing what they love about the show, they take a nostalgic look back at favourite moments, memorable episodes, and the stories behind some of their most iconic sayings. From technological learning curves to standout segments, titles, and plenty of laughter created along the way, this episode is a celebration of how far they’ve come—and the community that has grown with them.
39. Fivehead Not Forehead
27/03/2026 | 1h
On this week’s episode, Helene and Joella prove that even a chaotic start can lead to plenty of laughs—and a strong finish. From power outages and internal flooding to late-night dinners, this episode delivers on both humour and real-life hospitality moments.
Amid it all, a couple of wholesome stories restore their faith in humanity—including an unexpected matchmaking moment.
Helene then flips the script on the hospitality experience, diving into the idea of rating customers - much like how others rate and review business - and explores how simple actions can go a long way in boosting their score.
38. Oh No! It's All Going Tits Up
13/03/2026 | 1h 13 mins.
On this week’s episode, Helene and Joella are finally back in the studio together after four weeks apart. Helene shares stories from her recent trip home, including some eye-opening cost comparisons between England and Canada when it comes to the hospitality experience. Meanwhile, Joella fills her in on the workplace drama that unfolded while Helene was away. The conversation also turns more reflective as they discuss the realities of living abroad and the bittersweet feeling of watching time pass for loved ones back home.
37. That's A Good Box
27/02/2026 | 1h 6 mins.
On this week’s episode, Helene and Joella explore the idea that saving the pennies really does take care of the pounds — especially in hospitality. They dive into how small, everyday cost-saving habits can make a meaningful difference in a business, and why clearly communicating those goals to staff is key to getting everyone on board. Of course, it wouldn’t be complete without a controversial question — is a hot dog technically a sandwich?
36. Steady Eddie Wedgie
13/02/2026 | 1h 1 mins.
This week, Helene and Joella unpack the history behind the infamous “The customer is always right,” exploring what the phrase was intended to mean—and how it’s been stretched, twisted, and overused in modern hospitality. Along the way, another concert makes it onto the calendar, travel plans start brewing, and a stranger sitting a little too close becomes the catalyst for some entertaining cultural observations.

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About And Another Thing

A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems.In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it.We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...

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