ClearPoint Unlock

At ClearPoint, we've been actively building our internal AI workforce to transform our core operations, freeing our teams from administrative overhead so they can focus on what matters most: delivering exceptional outcomes for our clients. In this episode of ClearPoint Unlock, Michelle Poulton, Engagement Director at ClearPoint and Paul Scott, COO at ClearPoint share how what began as an initiative to eliminate the "death by a thousand clicks", the endless administrative tasks that bog down our teams, has evolved into a sophisticated ecosystem of AI agents that are making our business faster, smarter, and more focused.
For leaders getting started, Paul and Michelle explain that viewing agents as supervised digital colleagues instead of ‘set and forget’ tools, is what prevents challenges like “agent spaghetti.” That foundation, combined with a strategy focused on quick wins, clear ROI, and organisational buy-in, is what ensures lasting value.

Southern Cross Travel Insurance (SCTI) partnered with ClearPoint to help deliver Project Awa – a pivotal digital programme to transform their core technology systems, and online customer and staff experiences. ClearPoint brought deep design expertise, working closely with the SCTI team to create prototypes and design the user experiences for their new agent portal, front-end customer buy journeys, and member portal. 
 
We sit down with Jess Kelso, Project Manager at SCTI, and Lisa Smith, Business Lead and Technical Systems Analyst at SCTI, as they discuss SCTI's technology transformation journey. As a team, they will have delivered both phases of Project Awa in just 18 months, keeping it well on track to deliver real value for the business. Reflecting on the partnership, Jess notes: "It's been incredible to have ClearPoint on board – pivotal in the success of the project from our perspective."

In this episode of ClearPoint Unlock, Rob Cleghorn, CTO at ClearPoint, and Jonathan Ackerman, Principal AI Engineer at ClearPoint, explore how AI agents are transforming software engineering - from early “assistant” tools to fully autonomous digital colleagues. They discuss how these shifts are reshaping industries, the opportunities and risks for businesses, and the profound questions this wave of AI raises for society as a whole. With insights from Microsoft’s 2025 Work Trend Index and examples like Klarna’s AI-led transformation, this conversation offers a glimpse into a future where productivity, workforce dynamics, and the very nature of work may be redefined.They see particular opportunity for New Zealand to overcome scale limitations through AI, and stress that leadership must enable rather than block adoption. Looking ahead, they explore the implications of "Phase 4" where agents lead agents - a future that raises important questions about the speed of change and its societal impact. Their key insight: the AI capabilities we see today are the worst they'll ever be.

We sit down with Erika Butters, Founder of Volition, to share Volition's story and how ClearPoint's Design Studio helped transform a validated prototype into a fully accessible, developer-ready appVolition is a social enterprise on a mission to enable disabled people to make their own decisions and live with greater independence. To support this vision, ClearPoint worked alongside the Volition team to refine their app, aligning design with best practice accessibility standards and making the experience seamless for all. Together, we focused on bringing consistency, clarity, and usability to the platform, setting the stage for future growth.

Join Dave Shepherd, GM Software Engineering at ClearPoint, as he speaks with Jake McInteer, Senior Enterprise Account Executive at MongoDB, on taking a faster, more affordable approach to AI-enabled app modernisation. Once prohibitively expensive and risky, generative AI is reshaping the economics of legacy system upgrades by dramatically reducing costs and implementation time. Jake shares recent examples, including one customer who achieved 90% faster modernisation at one-tenth the expected cost through this approach. The conversation covers practical advice for organisations starting their modernisation journey, from selecting the right partners to maintaining data security while avoiding technology lock-in.Get in touch to continue the conversation:CleaPoint https://clearpoint.digital/https://www.linkedin.com/company/clearpoint-ltdMongoDBhttps://www.mongodb.com/https://www.linkedin.com/company/mongodbinc/