Infogov Hot Seat

Tony McKenna, CIO at Lawfront, joins Jim Merrifield to discuss why AI is currently under-delivering in the legal sector and what needs to change. From email automation to billable hour evolution, Tony shares his perspective on how law firms can actually transform technology investments into revenue streams.KEY TOPICS COVERED:- Why AI is under-delivering expectations in legal tech today- How AI can transform email management and boost productivity- The critical importance of integrating AI into existing workflows- Why commoditized legal services will drive changes to billable hours- Who remains accountable when AI generates incorrect legal advice- How CIOs must evolve from IT managers to revenue strategists- The rise of business translators in legal operationsCRITICAL INSIGHTS:→ The buck stops with the lawyer, regardless of AI tool accuracy→ AI adoption fails without proper workflow integration→ CIOs must understand organizational strategy, not just technology→ Administrative roles face the biggest disruption from AI→ Resistance to change is the primary barrier to AI adoption→ Understanding how to convert technology into revenue is essentialSOUND BITES:- "AI can read your emails and respond"- "The buck stops with the lawyer"- "AI is still under-delivering"TIMESTAMPS:00:00 - Introduction to AI in Law02:51 - AI's Impact on Productivity05:44 - Challenges in AI Adoption08:27 - The Future of Billable Hours11:04 - Accountability in AI Usage13:44 - Skills for Future CIOs15:09 - Final Thoughts and AdviceWhether you're a law firm CIO, managing partner, or legal operations professional looking to maximize AI investments, this conversation provides honest insights on what's working, what's not, and what skills matter most in 2026.Subscribe for more legal technology insights and CIO leadership perspectives.#LegalTech #ArtificialIntelligence #LawFirms #CIOLeadership

Former law firm CIO Judy Flournoy joins Jim Merrifield to discuss the critical challenges facing legal AI adoption in 2026. With over 20 years leading technology in mid-sized law firms, Judy reveals who holds liability when AI hallucinates, why adoption fails, and what really matters for law firm CIOs today.KEY TOPICS COVERED:- Who is responsible when AI gives bad legal advice to clients- The real reason AI adoption fails in law firms (hint: it's not the data)- Why the billable hour model will survive alongside AI- How data analysis transforms legal pricing models- Why CIOs must understand the entire business, not just technology- The difference between probabilistic AI and deterministic machine learningCRITICAL INSIGHTS:→ The lawyer is always the last mile for verifying AI-generated work→ Understanding the problem before buying AI tools is crucial→ Successful AI adoption requires showing lawyers how it improves client service→ Generative AI was trained to give answers, not to be right→ CIOs need deep knowledge of accounting, business development, and operationsLIGHTNING ROUND ANSWERS:- Most underrated AI capability: It writes- Biggest blocker to AI adoption: Fear- Most exciting shift by 2026: Consolidation- Biggest AI risk for firms: BlindnessTIMESTAMPS:00:00 - Introduction01:37 - Judy's Background in Legal Tech02:55 - AI Tasks CIOs Want to Automate03:50 - Real Blockers to AI Adoption06:14 - Will AI Disrupt the Billable Hour?08:40 - AI Liability: Who Holds the Bag?11:07 - Essential CIO Skills for 202614:05 - Lightning RoundMentioned in this episode: Stanford AI Strategy for Legal Leaders course, EU AI Act, Harvey AI, Lexis, WestlawWhether you're a law firm partner, CIO, legal operations professional, or attorney exploring AI tools, this conversation provides practical insights on navigating AI adoption responsibly.Subscribe for more legal technology insights and CIO leadership perspectives.#LegalTech #ArtificialIntelligence #LawFirms #AILiability

Welcome to InfoGov Hot Seat's 2025 Year in Review!Part 2 counts down episodes 5-1 that YOU made our most-viewed of the year. From AI governance secrets to legal tech innovations, these conversations defined 2025 in the information governance industry.What's Inside:Expert insights from Microsoft, Google, ARMA International leadersInfoCon 2025 and ILTACON 2025 coverageAI adoption strategies and risk managementData security and compliance game-changersSubscribe so you don't miss it → https://youtube.com/@InfoGovHotSeat💬 Comment your favorite moment below!🔗 More at: https://www.infogovhotseat.com#InfoGov #LegalTech #AI #InformationGovernanceChapters00:00 Intro00:40 Understanding Decentralized Storage and Data Privacy02:47 Opening the Agentic ‘Black Box’07:21 Generative AI 10:10 AI, Privacy & Cybersecurity14:17 AI and Information Governance

Welcome to InfoGov Hot Seat's 2025 Year in Review!Part 1 counts down episodes 10-6 that YOU made our most-viewed of the year. From AI governance secrets to legal tech innovations, these conversations defined 2025 in the information governance industry.What's Inside:Expert insights from Microsoft, Google, ARMA International leadersInfoCon 2025 and ILTACON 2025 coverageAI adoption strategies and risk managementData security and compliance game-changersPart 2 with our TOP 5 episodes drops next!Subscribe so you don't miss it → https://youtube.com/@InfoGovHotSeat💬 Comment your favorite moment below!🔗 More at: https://www.infogovhotseat.comChapters:00:00 Intro01:38 Enhancing Legal Tech Solutions with Gimel05:29 Introduction to Information Governance Challenges05:43 Shifting from Mandates to Mindsets09:06 The Human Element in Governance12:04 Change Management and Governance Alignment12:49 Advice for CIOs on AI Adoption15:12 Creating a Governance Framework for AI18:03 The Role of CIOs in the Future Workforce19:22 Future Trends in Records Management#InfoGov #LegalTech #AI #InformationGovernance

In this episode of InfoGovHotsie, host Jim Merrifield engages with Kathryn Rattigan and Albert Shiu from Robinson and Cole to discuss key insights from Infocon 2025. They explore the importance of data quality in AI initiatives, emerging risks in information governance, and actionable takeaways for organizations. The conversation also includes a rapid-fire round addressing myths and superlatives in the information governance field.