Wrench Turners Podcast

• 5 lessons to change your Dealership Mechanic life in 2025

  This isn’t another how-to-fix-a-car video.This is how to fix yourself in the trade before the trade breaks you.In this Wrench Turner's Podcast compilation, five technicians and leaders drop hard-earned wisdom, not about tools, not about pay plans, but about mindset, ownership, growth, and survival in the bay.💬 "No one’s coming to save you."That’s the wake-up call running through every clip in this episode.You’ll hear real stories and raw advice from:Technicians who've fought burnoutLeaders who've turned mistakes into mentorshipWrench turners who chose growth over gossipIf you’ve ever felt stuck, pissed off, or like you’re the only one who cares, this one’s for you.j.Subscribe for weekly episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationListen to The Wrench Turners PodcastSpotify: https://wrenchturnerspodcast.comInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/Sponsored by The Bearded BrotherhoodPremium beard care products built for technicians.Use code WRENCH15 at checkout: https://thebeardedbrotherhood.coPowered by:FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comThe Lion Partnership — Consulting for service department performancehttps://www.lionpartnership.comDCS - Digital Communication Solutions — Tools for service and BDC teamshttps://www.dicoso.usChapters00:00 Introduction03:16 Dealing with Bad Days (Derek Scherer)06:30 Understand Before You Diagnose (Daniel Lee)09:14 Take Ownership of Your Training (Clinton Cruz)11:48 Positivity is a Survival Tool (Brooklynne Morse)13:22 Invest in Your Growth (Jeremy Stephens)16:46 Final Message

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• From Parts Counter to Multi-Store Leader | Robert Migliaccio on Wrench Turners Podcast

  From Parts Ninja to Shop Coach and Service Director of Multiple stores | Robert Migliaccio | Wrench Turners PodcastToday’s guest didn’t just work his way up; he built his way up. Robert Migliaccio started as a teenage car detailer, dropped out of high school, and never looked back. With decades in the trenches of fixed ops, Robert’s story is the kind you don’t hear often, and the kind you don’t forget.He’s run parts counters like a silent assassin, coached technicians with empathy and clarity, and now oversees multi-store service operations across states. And he does it all while mentoring new techs, giving back to local schools, and living what it means to be a leader in the service lane.💥 Topics we cover: 👉 How Robert found opportunity after dropping out of high school👉 What it really takes to run a winning parts department👉 The question every tech should ask during an interview👉 Why the best leaders treat their stall like a franchise👉 How to bring entrepreneurship into a dealership👉 The myth of the “dead-end” parts job👉 Leading a shop while raising a family on one income👉 What basketball taught him about leadership and peaceIf you’re in fixed ops, this is one of the most well-rounded voices you’ll hear. And if you’ve ever felt stuck in your role, this episode might be the spark you need to keep going.📌 Don’t forget to:👍 Like💬 Comment with your biggest takeaway🔔 Subscribe for more real, raw conversations from the world of automotive👍 Work with me:Want to be on the show, be a sponsor of any show that I host or produce? Do you need a content creator for your business or automotive event filmography? Reach out: [email protected] 🎙️ Listen to The Wrench Turners Podcast🌍 More episodes and resources: https://wrenchturnerspodcast.comhttps://wrenchturners.online📸 Instagram: https://www.instagram.com/mrjoshuataylor/💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/🧔‍♂️ Sponsored by The Bearded BrotherhoodPremium beard oils, balms, and waxes made for the blue-collar man.Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off.💻 Powered by:FixedOPS Marketing — Service Department Marketing https://www.fixedopsmarketing.comThe Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.comDCS - Digital Communication Solutions for Dealershipshttps://www.dicoso.usConnect Convert Close - Sales and BDC WorkshopMay 22, 2025https://www.connectconvertclose.us

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• Mechanic Secrets to Writing ROs That Actually Get Paid by the OEM in 2025

  Writing accurate, detailed repair orders isn't just paperwork—it's how shops get paid, protect themselves from chargebacks, and deliver exceptional customer service.In this episode of The Wrench Turners Podcast, host Joshua Taylor is joined by Alec Ruffini, a Navy vet turned Fixed Ops leader, and Clemente Dominguez, a fast-rising shop foreman. Together, they break down why most service departments struggle with RO documentation and how to fix it, starting today.Whether you're a technician frustrated by bad write-ups or a service advisor getting frustrated with poor "stories" from the shop floor, this episode shows you how to bridge the gap.In this episode, we cover:👉 Why a clear customer concern, cause, and correction (3C) matters👉 How bad RO stories cause warranty claim denials and chargebacks👉 Why do missing details like location, duplication steps, and verification notes ruin the work👉 The technician's side of the story and how to fix the "I hate typing" problem👉 Tools and processes to improve RO writing without slowing down the shop👉 Real-world examples of bad and better ROs👉 How to drive better communication between advisors and techs👉 Voice-to-text workflows to streamline documentation👉 What a 1% improvement in RO stories means to your bottom lineIf you manage, write, or work on repair orders, this is your blueprint for better documentation, fewer comebacks, and higher approvals.Subscribe for weekly episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementListen to The Wrench Turners PodcastSpotify: https://wrenchturnerspodcast.comInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/Sponsored by The Bearded BrotherhoodPremium beard care products built for technicians.Use code WRENCH15 at checkout: https://thebeardedbrotherhood.coPowered by:FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comThe Lion Partnership — Consulting for service department performancehttps://www.lionpartnership.comDCS - Digital Communication Solutions — Tools for service and BDC teamshttps://www.dicoso.usChapters:00:00 Why repair order writing matters01:07 RO example: “Customer is here for the recall”03:33 RO example: “Vehicle is making a whooping noise”13:07 RO example: "Rough idle and no check engine light"16:48 What’s missing from most repair orders17:41 Enforcing better RO habits23:49 Voice-to-text tips for faster, better documentation

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• Dealership Truth Bombs: Coaching Techs the Right Way - Alec and Clemente on Wrench Turners Podcast

  From Navy Veteran to Coaching Service Teams | Alec Ruffini & Clemente Dominguez | Wrench Turners PodcastToday’s guests didn’t stumble into leadership; they forged their way there. Alec Ruffini, a Navy veteran turned automotive coach, and Clemente Dominguez, a rising shop foreman, join host Joshua Taylor to talk about what it really takes to run a high-performing dealership service department.From ethical sales and technician development to team dynamics and trust-building, this episode is packed with hard-earned wisdom. Alec shares lessons from decades of turning around underperforming shops, while Clemente offers a fresh perspective from someone who went from independent repair to managing a 25-person dealership team.💥 Topics we cover: 👉 Alec’s unexpected career path👉 Why integrity matters👉 What Clemente learned👉 How to build technician trust👉 What it actually means to be a steward👉 Communication shapes team performance👉 The one mindset every technician needs👉 Managing stressIf you're in Fixed Ops, an aspiring leader, or a technician wondering how to level up, this is your playbook. This is how leaders get built.📌 Don’t forget to:👍 Like💬 Comment with your biggest takeaway🔔 Subscribe for more real, raw conversations from the world of automotive🎙️ Listen to The Wrench Turners Podcast🌍 More episodes and resources: https://wrenchturnerspodcast.com📸 Instagram: https://www.instagram.com/mrjoshuataylor/💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/🧔‍♂️ Sponsored by The Bearded BrotherhoodPremium beard oils, balms, and waxes are made for the blue-collar man.Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off.💻 Powered by:FixedOPS Marketing — Revolutionizing dealership service marketing. https://www.fixedopsmarketing.comThe Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.comDCS - Digital Communication Solutionshttps://www.dicoso.usChapters: 00:00 Leadership that changes Fixed Ops01:55 Navy to service director 03:45 Clemente’s path07:26 The big transition: smol vs large10:10 Coaching culture: “More or better”12:04 Alec’s leadership test17:03 Mentorship wins21:29 How great leaders build trust27:13 Clemente’s “shop equality”32:30 Advice for techs35:46 How Alec and Clemente manage anxiety

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• How Tariffs will hit the Service Department, and What YOU can DO about It

  The Hard Truth Every Mechanic Needs to Hear in 2025Feeling stuck in the shop? This video will change how you think about your career.Auto technician pay is flat. Tariffs are rising. Leadership feels clueless. And you are still expected to fix cars, deal with customers, hit your hours, and somehow stay sane.In this unfiltered message from the cold seat of his motorcycle, Joshua Taylor breaks down exactly what every automotive technician, service advisor, and tradesperson needs to hear right now.You will learn: ✅ Why your mindset is the most valuable tool in your toolbox✅ How to start earning what you are actually worth✅ What to do when management ignores your value✅ Why training apprentices is still your responsibilityWhether you are a new tech, a shop foreman, or a veteran mechanic, this video is your call to stop blaming the economy, stop waiting on permission, and start leveling up.WATCH THIS IF YOU:Are not making enough money as a mechanicFeel stuck in your technician careerWant to learn how to communicate better in the shopNeed real talk about pay, training, and leadershipBelieve in personal responsibility and growthMechanics are the backbone of society. You fix what breaks. But you cannot fix your paycheck, your stress, or your future by complaining. You fix it by getting better. Starting today.👀 Want to improve but not sure where to start? Drop a comment. I will reply.💬 Like what you heard? Share this with your team or someone who needs to hear it.Subscribe for regular episodes on:Shop Floor Mental HealthService advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementListen to The Wrench Turners PodcastSpotify: https://wrenchturnerspodcast.comInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/Sponsored by The Bearded BrotherhoodPremium beard care products built for technicians.Use code WRENCH15 at checkout: https://thebeardedbrotherhood.coPowered by:FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comThe Lion Partnership — Consulting for Dealerships and Independants, Automotive, Powersports, Motorcycle, Marine, and more. Sales and Service department performance improvements.https://www.lionpartnership.comDCS - Digital Communication Solutions — Tools for service and BDC teamshttps://www.dicoso.us

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