Within the Trenches

• Within the Trenches Ep 594

  Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – AK's transition from law enforcement to becoming a wellness specialist. The critical moments in law enforcement that shaped her journey. The importance of mental health resources and recognizing burnout. AK's current work in coaching, speaking, and spreading awareness about wellness. Her debut book, "Beat the Burnout," and its impact on frontline workers. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 593

  Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter The emotional challenges and support systems in place for dispatchers handling traumatic calls Insightful anecdotes from ride-alongs and unexpected 911 call situations How dispatchers decompress and manage stress with personal coping strategies If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 592

  Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The impact of different shift hours on dispatchers' personal lives. The importance of community programs like the CARE team in supporting frequent callers. How previous careers in public service prepared Maddie and Casey for dispatch work. Navigating the lack of closure and dealing with emergency calls. The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 591

  Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC. Episode topics – Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits. Understand the evolving culture in 911 centers and the importance of a supportive work environment. Hear about Courtnie's journey into public safety and the experiences that have shaped her career. Learn about impactful calls and how they influence dispatchers' growth and resilience. Explore the significance of mental health awareness and the changing dynamics in the field. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 590

  Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Support Stanislaus Regional 911 by purchasing a Rocket Scientist’s shirt. Proceeds go to their wellness team. Purchase here - SR911 Rocket Scientist’s T-shirt Episode topics – Kasey Young's journey and 17 years of public safety experience Transitioning a crisis-laden center into a thriving 911 dispatch system The cultural shifts and changes undertaken at Stanislaus Regional 911 The recent public hearing incident and its impact on dispatchers Advocacy for reclassification and recognition of 911 professionals If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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