Within the Trenches

Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers Actually Work."
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Preview of Ricardo's appearance on Business Insider's Insider channel

Real-life 911 calls and memorable dispatcher moments

The challenges of multitasking and triaging calls under pressure

The emotional impact and lasting memories from the job

Advocacy for 911 professionals and why their stories matter

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor.

Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center.

The importance of teamwork, communication, and positive culture within dispatch centers.

Emotional highlights from real emergency calls and how dispatchers support each other through critical moments.

Powerful story of a lifesaving dispatch call coming full circle years later.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 636 features Carolyn, a 911 professional out of Texas.
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INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Carolyn's unexpected start in public safety and her early experiences in dispatch.

The significance and emotional impact of receiving the Guiding Light Award.

Memorable calls and moments that shaped Carolyn's career and perspective.

Major shifts in technology over the last three decades, including AI and real-time crime centers.

Advice for new dispatchers and the importance of mental health and giving grace in the profession.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special New Year's Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach

Ricardo's holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA

Behind-the-scenes tales of working New Year's Eve shifts as a dispatcher, including humorous and challenging calls

Personal experiences taking emergency calls involving friends, family, and even his own house

A heartfelt tribute to Ricardo's Uncle Emmett and reflections on the importance of family, connection, and living life without regrets

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety

The emotional impact of reuniting with past events through old dispatch records

Funny and touching family moments, including a classic gift reveal mishap

Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community

How dispatchers stay resilient, create joy, and support each other during the toughest times

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety

The emotional impact of reuniting with past events through old dispatch records

Funny and touching family moments, including a classic gift reveal mishap

Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community

How dispatchers stay resilient, create joy, and support each other during the toughest times

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].