Within the Trenches

• Within the Trenches Ep 608

  Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily’s unique work schedule and the infamous Dupont shift explained Her journey from retail to public safety and what drew her to dispatch The importance of support systems both at home and in the workplace Memorable and bizarre calls—from pet monkeys and smart criminals to life-and-death emergencies How dispatch changes you, coping mechanisms, and advice for newcomers in the field If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 607

  Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Michelle stumbled into dispatch work during college and why it stuck with her The impact of working high-stress 911 calls and handling traumatic incidents Balancing personal wellness with the demands of public safety and learning to set boundaries The evolution of peer support and mental health resources for dispatchers over the years What Michelle wishes she could tell her younger self about identity, self-worth, and life outside the headset If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  28:32
• Within the Trenches Ep 606

  Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC. Episode topics – Desiree’s journey from curious high school grad to experienced 911 dispatcher The intimidating and unique environment of a dispatch center Handling tough calls, including life-or-death moments and emotional aftermath How public safety work changes you as a person—both toughening and teaching compassion Desiree’s advice to her younger self about resilience and standing strong in the face of adversity If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  28:25
• Within the Trenches Ep 605

  Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking Emotional impact and coping with difficult calls, especially those involving children The importance of peer support and teamwork within dispatch centers Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 604

  Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily's journey from a business management job during COVID to becoming a 911 dispatcher The challenges and surprises of training and taking her first emergency calls High-intensity moments, including chases and memorable calls that stick with her The emotional toll—and fulfillment—of working in emergency communications Advice Emily would give to her past self and why she can’t imagine doing anything else If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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