Within the Trenches

• Within the Trenches Ep 604

  Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily's journey from a business management job during COVID to becoming a 911 dispatcher The challenges and surprises of training and taking her first emergency calls High-intensity moments, including chases and memorable calls that stick with her The emotional toll—and fulfillment—of working in emergency communications Advice Emily would give to her past self and why she can’t imagine doing anything else If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  25:49
• Within the Trenches Ep 603

  Ep 603 features Sheriff Griffin out of Henderson County in North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff The excitement, challenge, and camaraderie that fuels a career in public safety Memorable and impactful calls that shaped his career The vital role dispatchers play on the front lines of emergency response Sheriff Griffin’s straightforward advice to those starting out in public safety If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  29:08
• Within the Trenches Ep 602

  Ep 602 features Hunter, a 911 Professional out of South Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health Insights into training, working with small teams, and adapting to the high demands of dispatch centers The importance of personal growth, finding balance outside of work, and advice for those new to public safety If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  1:06:40
• Within the Trenches Ep 601

  Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic What it's really like to walk into a dispatch center for the first time and train as a new hire The critical role of de-escalation and giving lifesaving instructions over the phone Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls Why Rain became a CTO and her approach to training the next generation of emergency communicators If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  1:06:44
• Within the Trenches Ep 600

  Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects. Episode topics – The origins of Within the Trenches and Ricardo’s dispatch career Memorable stories and calls that shaped the podcast Behind-the-scenes of launching the podcast and early challenges with audio and content The evolution of the show, including the #IAM911 movement and Imagine Listening What’s next for the podcast and how the community can get involved If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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  1:36:22

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