Within the Trenches

• Within the Trenches Ep 612

  Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Lani’s unique journey from caring for police K9s to answering life-changing emergency calls The biggest challenges and lessons of 911 call taker training How previous customer service experience prepped Lani for high-stress calls Personal stories from the front lines, including handling officer emergencies and emotional calls The importance of support, mentorship, and mental health resources for dispatchers If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 611

  Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emma’s deep-rooted family history in law enforcement and public safety Honest reflections on the challenges and unique support of being raised in a first responder household Transitioning from a paramedic dream to a career in dispatch due to unexpected health issues Navigating the hiring, orientation, and training process at the Henderson County Sheriff’s Office Advice for newcomers and personal takeaways after ten months behind the headset If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 610

  Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch. The intense learning curve and initial shocks of her early days on the job. The importance of empathy, intuition, and the “human connection” in crisis situations. Changes in training culture, mental health support, and why peer support matters more than ever. Ginny’s best advice for new dispatchers and her reflections on what she wishes she’d known at the start. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 609

  Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch. Her honest account of struggling with work culture, lack of support, and the challenges of not fitting in. The process and impact of winning the prestigious Gold Line Scholarship and what it meant to her professionally and personally. Powerful stories from Tiffany’s first year as a dispatcher, including calls that left a lasting emotional mark. The importance of seeking support, building healthy work environments, and not waiting for permission to put yourself first. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 608

  Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily’s unique work schedule and the infamous Dupont shift explained Her journey from retail to public safety and what drew her to dispatch The importance of support systems both at home and in the workplace Memorable and bizarre calls—from pet monkeys and smart criminals to life-and-death emergencies How dispatch changes you, coping mechanisms, and advice for newcomers in the field If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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