The Chris Voss Show

Broken Promises: How insurers put Profits over Promises by David Skipton

https://www.amazon.com/Broken-Promises-insurers-Pro%EF%AC%81ts-over/dp/B0FPT69XRX

Skiptoninc.com

Synopsis: When someone suffers a serious loss at their home or business, one of the first things they often think is this: “At least I have insurance.”

But the claims process is deviously designed to pay only pennies on the dollar for losses. Furthermore, if you take an insurance company to court, you’ll find that the legal system is stacked against you.

David Skipton brings his many years of claims adjusting experience to help you avoid the pitfalls in the claims process. Learn how to:

recognize the tricks insurance companies play to cheat you out of money;

take steps to improve your chances of enjoying a favorable outcome on a claim; and

receive fair compensation in the event of an insurance payout.

While insurance companies once looked out for customers, times are changing, and you need to know what motivates them if you want any chance to get what you’re owed.

It doesn’t matter if you own a business or a home-if you have an active claim or not- it’s important to demystify the claims process. It begins by learning how to protect your best interests and learning how to play The Claims Game.

Extreme Entrepreneurs: Steve Jobs and Jesus Christ by Tracy Emerick Phd

https://www.amazon.com/Extreme-Entrepreneurs-Steve-Jesus-Christ/dp/197090125X

Authortracyemerick.com

The book explores the soul and how it projects to others. Two examples, Steve Jobs and Jesus Christ, are examined for what each did as an “extreme entrepreneur,” to provide a position that has changed and will continue to change humankind. In his words, Steve Jobs provided technology that provide a “bicycle for the mind,” putting complex technology in the hands of the non-technical masses. Jesus Christ converted living in fear to living in love as a way to tap the God within each of us.

About the author

Tracy is a retired business owner who spent over two decades executing, consulting and training in database marketing. He served one decade as a state representative and over two decades on the town’s planning board. He has been the moderator of his Congregational church for almost four decades. He has two children and five grandchildren. Just a citizen seeking to make the world a better place.

AI’s Rapid Rise: Challenges, Concerns, and Future Implications Explored with Helena Hornebrant

https://www.linkedin.com/in/helenah%C3%B6rnebrant/

About the Guest(s):

Helena Hornbrandt is a distinguished technology and transformational leader with over 20 years of experience at the confluence of business, technology, and people. Her expertise spans across financial services, mobility, and technology environments, leading significant digital, data, and operational transformations across more than 60 markets. She most recently held the positions of CIO and CDO at Trayton Financial Services, a subsidiary of the Trayton Group. Helena’s career includes noteworthy tenures at Scania, Volvo, Car Mobility, and Nasdaq, coupled with entrepreneurial endeavors. Her work emphasizes that transformation revolves around people more than technology, with a strong focus on how AI is reshaping organizations and creating value in human leadership.

Episode Summary:

In this enlightening episode of The Chris Voss Show, Chris Voss converses with Helena Hornbrandt, a seasoned leader in technology and transformation, about navigating the rapid evolution of Artificial Intelligence (AI) and its profound impact on global organizations. Helena opens up about her professional journey and experience, shedding light on how AI can be a double-edged sword in both aiding growth and presenting challenges. They tackle varying perspectives on AI’s integration into large corporations and the critical influence of human leadership in this transformation.

The discussion dives deep into the current landscape of AI, highlighting the pressing concerns, ethical dilemmas, and potential biases these technologies could perpetuate. Helena emphasizes that a strategic and empathetic leadership approach is paramount to successfully leveraging AI’s advantages while mitigating its risks. As AI systems become crucial in decision-making processes, the conversation underlines the need for governance, inclusivity, and accountability to shape a sustainable technological future.

Key Takeaways:

Strategic Leadership in AI: Effective leaders should focus on empathy and inclusivity as AI continues to reshape business landscapes.

Historical Bias in AI Training: AI reflects historical bias due to the predominantly male-driven data it’s trained on, highlighting the need for diverse perspectives in AI development.

Democratizing AI Knowledge: There’s an urgent need for expansive education on AI, encompassing government-led retraining programs to minimize cognitive gaps across generations.

Oversight and Regulation: The episode underscores the need for systematic regulation and oversight of AI technologies to prevent potential socioeconomic disruptions.

Ethical AI Development: Emphasizing that technological advancement should align with societal values, ensuring AI adoption doesn’t compromise ethical standards and public safety.

Notable Quotes:

“Transformation is ultimately about people, not technology.”

“We need to take responsibility for what AI is trained on.”

“It’s not okay to run AI labs without governance and transparency.”

“If you’re a good leader, this change won’t be a big one for you.”

“What type of society do we want as AI becomes more predominant?”

Why Didn’t Anybody Ever Tell Me About This! by MS Carolyn Mannila Harper

https://www.amazon.com/dp/1600349048

“Why Didn’t Anybody Ever Tell Me About This! A Mother’s Search For a Living God,” by Carolyn Mannila Harper, MS, is the riveting story of a mother who insisted Jesus Christ was alive, and He would help her with her epileptic son she’d been told to abandon to the institution.

Driven to Build, Guided by Values: Leading for Long-Term Success in the For-Profit and Nonprofit Worlds by Peter Finn

https://www.amazon.com/dp/1953943659

Peter Finn was always a little different. As a high school senior, he became an ethical vegetarian, took up meditation, and immersed himself in Eastern religions; later, as a long-haired student at Brown University, he fell for a beautiful classmate named Sarah, and the two began dreaming of creating an organic, green-energy farm. Then, as a rising executive in his family’s public relations business, Peter began stirring up controversy by advocating an entrepreneurial leadership style and growth through acquisitions that would also require decentralized control. It became increasingly clear that, somehow, Peter Finn would end up forging a life path all his own.

In the end, Peter shattered expectations not once but twice. First, in 1998, having fallen in love with rural Hunter, New York, Peter and Sarah (now his wife) launched the Catskill Mountain Foundation with the dream of using arts programs—drama, music, dance, movies, and more—to spark economic and social revitalization throughout the region. They started on a shoestring, but over time, through improvisation and daring, sometimes “crazy” opportunism, they forged partnerships with talented people and groups to build one of the most vibrant artistic hubs in the Northeast.

Second, late in 2011, Peter took an even riskier plunge into the unknown. With a handful of like-minded colleagues, he negotiated a separation from the family company to launch a new PR agency built on values ranging from “Work hard and play nice” and “Create a best-place-to-work environment” to “Commit to diversity” and “Make a difference in the world.” Today, having won a host of industry awards and honors, FINN Partners has grown to embrace 35 offices with 1,300 employees around the world.

Driven to Build, Guided by Values tells the parallel stories of these two unique organizations, operating in very different spheres yet shaped by the same core beliefs. Leaders in every field will discover valuable lessons about how to build organizations for lasting success in the dramatic, colorful stories that fill the pages of Driven to Build.

About the author

Peter Finn is Co-Founder of the Catskill Mountain Foundation as well as the Founder and CEO of FINN Partners, a public relations and integrated marketing agency. Peter started his career in 1977 at Research & Forecasts, a research company owned by Ruder Finn, before moving into a senior financial management position at Ruder Finn in 1984. Peter was Co-CEO and a 25% owner of Ruder Finn before leaving the company to start FINN Partners. Peter splits his time between Hunter and New York City, though Hunter is his primary base. He has a BA from Brown University and a master degree in comparative literature from Columbia University.