SCRS Talks

Clinical trials are innovating fast, but what happens when new tools, models, and processes are layered onto sites without alignment? In this episode, Stacey Davidson, Head of Content and Strategy at Cuttsy+Cuttsy, joins us to unpack The Site Factor, a report built on insights from 100 site staff across the globe. Stacey shares what sites revealed about recruitment challenges, communication gaps with sponsors and CROs, and why 86% of site staff say additional communication training would be valuable. From the operational frictions that quietly drive patient dropout to the feedback loops that don't exist yet, this conversation highlights where small changes can make a big impact. Because when we protect the site experience, we protect the participant experience too.
Download The Site Factor here: https://www.cuttsyandcuttsy.com/the-site-factor-report

Clinical trials need flexibility, but most systems are rigid. Conor Garrett from Scout Clinical explains how they built flexibility into every layer of their patient payment and travel logistics services. From customizable portals that adapt to site preferences to a 24/7 patient liaison team that steps in when flights get canceled or payment issues arise, Scout's approach is people first, technology enabled. Conor shares why technology supports the process but people support the experience, how they listen to site feedback and actually implement changes, and real scenarios where human intervention prevented patient dropouts. Learn why balancing automation with human touch matters and how flexible systems remove friction so sites can focus on what matters most.

Kathy Kohler, Vice President of Customer Success at Suvoda, discusses the strategic merger between Suvoda and Greenphire and what it means for sites and patients. Learn how bringing randomization, trial supply management, and clinical trial payments together on one platform reduces site burden, eliminates fragmented technology, and creates smoother patient journeys. Kathy shares specific capabilities, including automated payments, streamlined workflows, and single sign-on access, while reinforcing Suvoda's ongoing commitment to site advocacy and listening to the voice of the clinical research community.

Claire Sears of EMS Healthcare and Almenia Garvey of Allucent join us to discuss what makes the European Site Solutions Summit truly unique. As the newly appointed co-chairs, they share what excites them most about leading this site-centric event and why bringing sites, sponsors, and CROs together in one room drives real solutions. From AI implementation and ICH E6(R3) to contract negotiations and site resilience, discover the pressing challenges European sites face and how the summit's agenda equips attendees with practical takeaways they can implement immediately. If you've been wondering whether this investment is worth your time, hear directly from two industry leaders about the unfettered access, solution-focused sessions, and networking opportunities that set this conference apart. Join us March 2-3, 2026 in Amsterdam, Netherlands.

Jane Hiatt, Executive Director of Clinical Operations at Merck, shares insights into why sites have recognized Merck as Sponsor of the Year for four consecutive years. Learn how Merck prioritizes site partnerships through active listening, transparent communication, and operational improvements including query simplification, streamlined payments, and technology solutions that address real site needs. Jane discusses specific initiatives that reduce site burden and explores how Merck plans to continue evolving relationships with sites while leveraging emerging technologies like AI and machine learning.