Unwritten Playbook: Elevating Hospitality Through Critical Thinking: Ivo Wunderlich and Josh Ramsey
In this episode of 'Take Care - Unwritten Playbook of Hospitality Career Growth,' hosts explore career advancement in the hospitality industry with expert Ivo Wunderlich. The discussion highlights the importance of bridging gaps in traditional education, real-life scenarios, and skill stacking. Ivo shares insights from his experience in revenue management, emphasizing the significance of cultural understanding, teamwork, and communication in problem-solving. Additionally, the conversation delves into the vital role of critical thinking, asking the right questions, and maximizing operational efficiency. Ivo also reflects on his journey from an in-room server to his current position, underscoring the impact of vulnerability, curiosity, and adaptability in achieving career success.Follow Josh Ramsey on LinkedIn
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36:36
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Leading with Care: Hospitality's Interconnected Journey
In this episode of the 'Take Care' podcast, we explore how authentic care within the hospitality industry creates meaningful connections and exceptional service. Industry leaders share insights on the importance of self-care for effective team management and guest satisfaction. Josh discusses quick learning through direct feedback, career growth examples, and the wide array of roles in the industry. This episode covers essential skills and traits like communication, leadership, resilience, and empathy. Josh also highlights the importance of psychological safety in high-performing teams, ultimately emphasizing the significance of care and connection in human flourishing.Follow Josh Ramsey on LinkedIn
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11:22
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11:22
Reimagining Hospitality: Focus on Comfort & Care
In this episode, Josh explores the evolution of the hospitality industry from ancient times to modern-day, emphasizing how hotels have continually adapted to meet the changing needs of travelers. It delves into the importance of creating spaces where guests feel safe, seen, and comfortable, using personal anecdotes to illustrate the advancements in hotel design and service. This episode highlights the significant role hospitality plays in providing care during times of distress and the essential nature of anticipating guests' needs. The episode also touches on the broader impact of the industry on job creation and economic contribution, emphasizing the meaningful and fulfilling aspects of working in hospitality.Follow Josh Ramsey on LinkedIn
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Host, Guest, Traveler: The Ties That Bind
In this episode Josh explores how genuine care can forge meaningful connections that revolutionize service. He discusses the ancient roots of hospitality, highlighting the mutual exchange of vulnerability between guest and host. Featuring insights from industry leaders and historical references like Homer's Odyssey, we examine the importance of empathy and authentic interactions in hospitality. Tune in to discover how caring for oneself and others enhances the guest experience and promotes peace through understanding and compassion.Follow Josh Ramsey on LinkedIn
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The Heart of Hospitality
In the inaugural episode of Take Care, Josh Ramsey explores the foundational principles of authentic hospitality. Josh shares his unconventional journey into hospitality, inspired by his upbringing rooted in service and a surprising connection to Conrad Hilton's vision. He recounts his early experiences at Hilton and the pivotal moment he realized the importance of fostering a caring and connected work environment. Josh also discusses how his personal values of care and "otherness" shape his leadership philosophy at Prosper, where taking care of their team is the cornerstone of their success. Josh offers profound insights into creating a culture of trust, vulnerability, and unconditional appreciation for individuals, drawing inspiration from the wisdom of Mr. Rogers. This episode lays the groundwork for understanding how exceptional hospitality truly begins from within. Follow Josh Ramsey on LinkedIn
At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry.Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment.Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality."Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.
New Zealand