Balancing Vision and Execution: Insights from Sonny Kerstiens
In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established norms, fostering open-mindedness, and ensuring personal and team growth. He emphasizes the need for scalable solutions in a rapidly growing company, the principles of continuous improvement, and the value of psychological safety within teams. Through stories and examples, we explore frameworks for decision-making, challenging cognitive biases, and maintaining a vision that aligns and motivates teams towards exceptional hospitality.00:00 Introduction to the Heart of Hospitality00:41 Exploring Critical Thinking in Hospitality02:52 Overhauling the Tech Stack05:01 Scaling and Expanding Hotel Operations09:45 Vision Casting and Team Dynamics27:23 Frameworks for Critical Thinking37:01 Mindfulness and Emotional Control41:34 Current Learning and DevelopmentFollow Josh Ramsey on LinkedIn
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44:25
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44:25
Crafting Connections: The Role of Empathy in Hospitality: Kate Reed and Josh Ramsey
In this episode of 'Take Care,' we delve into the essence of hospitality through the lens of empathy and authentic care. Joined industry leader Kate Reed, we explore how self-care translates to better team dynamics and exceptional guest experiences. The conversation touches on personal stories of vulnerability and resilience, the cultivation of empathy through life's unanticipated events, and practical approaches to maintaining empathy while setting personal boundaries. Highlighting tools like personality assessments and Brene Brown's research, the discussion provides actionable insights into fostering meaningful connections in both professional and personal settings.00:00 Introduction to the Podcast00:32 Exploring Empathy and Vulnerability05:15 Navigating Personal and Professional Boundaries07:05 The Role of Empathy in Career Growth08:19 Personality Assessments and Their Impact11:00 Empathy in Leadership and Communication16:28 Balancing Empathy and Personal Responsibility26:32 The Importance of Honest Communication38:06 Managing Boundaries and Self-Care42:01 Conclusion and Final ThoughtsFollow Josh Ramsey on LinkedIn
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43:39
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43:39
Unwritten Playbook: Elevating Hospitality Through Critical Thinking: Ivo Wunderlich and Josh Ramsey
In this episode of 'Take Care - Unwritten Playbook of Hospitality Career Growth,' hosts explore career advancement in the hospitality industry with expert Ivo Wunderlich. The discussion highlights the importance of bridging gaps in traditional education, real-life scenarios, and skill stacking. Ivo shares insights from his experience in revenue management, emphasizing the significance of cultural understanding, teamwork, and communication in problem-solving. Additionally, the conversation delves into the vital role of critical thinking, asking the right questions, and maximizing operational efficiency. Ivo also reflects on his journey from an in-room server to his current position, underscoring the impact of vulnerability, curiosity, and adaptability in achieving career success.Follow Josh Ramsey on LinkedIn
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36:36
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36:36
Leading with Care: Hospitality's Interconnected Journey
In this episode of the 'Take Care' podcast, we explore how authentic care within the hospitality industry creates meaningful connections and exceptional service. Industry leaders share insights on the importance of self-care for effective team management and guest satisfaction. Josh discusses quick learning through direct feedback, career growth examples, and the wide array of roles in the industry. This episode covers essential skills and traits like communication, leadership, resilience, and empathy. Josh also highlights the importance of psychological safety in high-performing teams, ultimately emphasizing the significance of care and connection in human flourishing.Follow Josh Ramsey on LinkedIn
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11:22
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11:22
Reimagining Hospitality: Focus on Comfort & Care
In this episode, Josh explores the evolution of the hospitality industry from ancient times to modern-day, emphasizing how hotels have continually adapted to meet the changing needs of travelers. It delves into the importance of creating spaces where guests feel safe, seen, and comfortable, using personal anecdotes to illustrate the advancements in hotel design and service. This episode highlights the significant role hospitality plays in providing care during times of distress and the essential nature of anticipating guests' needs. The episode also touches on the broader impact of the industry on job creation and economic contribution, emphasizing the meaningful and fulfilling aspects of working in hospitality.Follow Josh Ramsey on LinkedIn
At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry.Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment.Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality."Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.
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