Data Driven Leadership

Every AI hallucination, every bad output, and every broken dashboard traces back to the same root cause. Your data was never ready in the first place.
 
In this episode, Jess Carter sits down with Mark Marshalek to talk about why data governance is having a major comeback in the age of AI. Drawing on his leadership experience at Farmers Insurance and his work as a Senior Lecturer at The Ohio State University, Mark explains how governance, curiosity, and flexibility can help teams experiment with AI responsibly. He also shares why stronger data discipline is essential for AI readiness.
 
In this episode, you'll learn:
Why data discipline matters for AI adoption

How leaders can make governance feel practical instead of bureaucratic

Why curiosity and flexibility are critical skills for the future of work

 
Things to listen for:
(00:33) Introduction to the episode with Mark Marshalek
(02:48) Why data governance is becoming more important
(06:29) Connecting governance to business value
(15:54) How leaders can encourage teams to use AI
(27:00) AI adoption in highly regulated industries
(30:28) Mark's advice for the next generation of workers
 
Mark's LinkedIn: https://www.linkedin.com/in/mark-marshalek-11543721/

In this episode, Jess Carter sits down with Nicola Smith, senior AI advisor at Southwest Airlines, to explore how organizations can operationalize AI strategically and build a workforce ready for the future. Nicola shares her insights on AI literacy, human-centered design, and creating a mindset of abundance that empowers employees rather than creating fear. 
 
In this episode, you'll learn:
How to develop an enterprise AI strategy that works across departments

The importance of building AI literacy programs

How AI can enhance creativity, innovation, and decision-making

 
Things to listen for:
(00:00) Introduction to the episode with Nicola Smith
(04:44) Building enterprise and departmental AI strategies
(07:30) Bottom-up innovation and employee-driven AI use cases
(09:51) Adoption through AI literacy programs
(13:24) Combating fear and cultivating a mindset of abundance
(22:22) Storytelling and transparency in AI-driven organizations
(27:49) Future AI initiatives and emerging technologies

Nicola's LinkedIn: https://www.linkedin.com/in/nicolasmith22/

How can business and IT leaders align on AI and make smarter decisions together?
Jess Carter reflects on conversations with business, IT, and data leaders across industries, sharing common themes she has observed around AI adoption. She discusses the disconnect between technical teams and business stakeholders, and offers practical advice on how to bridge that gap, build confidence with AI, and focus on real business value.
In this episode, you'll learn:
How data leaders can better connect AI initiatives to business outcomes

Why developing hands-on experience with AI tools is critical

How business leaders can experiment with AI while managing risk and cost

 
Things to listen for:
(00:00) Introduction to the episode
(02:16) The two types of IT and data leaders approaching AI
(06:25) Prompt engineering and AI experimentation
(09:20) Managing data security and tool limitations
(14:06) Why AI adoption looks different for every organization


Jess's LinkedIn: https://www.linkedin.com/in/jessicaccarter/ 

Not sure if your AI efforts are actually paying off? Take this free quiz and find out where your business stands: https://info.resultant.com/ai-value-scorecard

When times get tough, we rely on leaders to make the hard decisions. That's why their character is so critical—it can make or break a team, a company, or even an entire organization. 
In this episode, Jess Carter sits down with Ernest O'Boyle to explore the "dark triad" of leadership and how these toxic traits can quietly sabotage a workplace. Professor Ernest shares his research on how these traits often go unchecked, leading to manipulation and a toxic culture. They discuss how leaders with dark triad traits can distort data, influencing outcomes and undermining trust in data-driven decisions.

In this episode, you'll learn:
How toxic leadership traits impact team performance

The effects of narcissism and Machiavellianism in leadership dynamics

How to build and maintain a positive workplace culture despite challenging behaviors

 
Things to listen for:
(00:00) Introduction to the episode with Ernest O'Boyle
(02:00) The dark triad traits in leadership
(06:45) How narcissism and psychopathy show up in the workplace
(10:25) Leadership in high-pressure environments
(14:10) Managing manipulative behaviors in teams
(18:00) How organizational culture shapes leadership behavior
(22:15) Ethical dilemmas in decision-making
(27:30) Can toxic leadership traits be reformed?
Ernest's LinkedIn: https://www.linkedin.com/in/ernest-o-boyle-4547a729/

AI can make decisions fast. But weak data foundations still slow everything down.
In this episode, Jess Carter sits down with Senior Director of Data Platform & Governance at Hungryroot Ben Ganzfried to discuss what it takes to build trust in data as companies grow. At Hungryroot, data does more than support reporting. It informs recommendations, recipes, and inventory decisions.
Ben shares lessons on building data foundations that help teams move faster with more confidence. He explains why governance should reinforce accountability, not create friction, and why unclear ownership becomes a bigger risk when more decisions depend on data. 


In this episode, you'll learn:
Why data governance is crucial for business growth

Best practices for managing data security and accessibility

How to foster a data-driven culture within your organization


Things to listen for:
(00:00) Introduction to the episode with Ben Ganzfried
(02:41) How Hungryroot uses data to personalize the customer experience
(08:39) Making faster decisions through better governance
(14:15) The rise of data and AI leadership roles
(19:23) Why ambiguity becomes a risk as systems scale
(23:38) Curiosity as part of data-driven leadership

Ben's LinkedIn: http://linkedin.com/in/ben-ganzfried-1a5a8620a/?skipRedirect=true
Links from the episode - 
https://www.cdomagazine.tech/opinion-analysis/lessons-in-ambiguity-data-ai-and-the-limits-of-informal-coordination 
https://benganzfried.com/f/the-nature-of-data-the-foundation-we-forgot-and-why-it-matters 
https://benganzfried.com/f/the-year-the-margin-for-error-disappeared 
https://www.cdomagazine.tech/opinion-analysis/lessons-in-ambiguity-data-ai-and-the-limits-of-informal-coordination