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Lenny's Podcast: Product | Growth | Career

Podcast Lenny's Podcast: Product | Growth | Career
Lenny Rachitsky
Interviews with world-class product leaders and growth experts to uncover concrete, actionable, and tactical advice to help you build, launch, and grow your own...
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  • Identify your bullseye customer in one day | Michael Margolis (UX Research Partner at Google Ventures)
    Michael Margolis has been a UX research partner at Google Ventures (GV) for nearly 15 years. He has developed a unique approach to helping startups identify their “bullseye customer”—the specific subset of their target market who initially is most likely to adopt their product. Michael has conducted over 300 hands-on research sprints with GV portfolio companies across various industries and helped develop the “design sprint” process made famous by the book Sprint. In our conversation, we discuss:• The step-by-step process of running a bullseye customer sprint• The most common mistakes founders make when picking their first customers• Practical tips for conducting effective customer interviews• How to create simple but effective prototypes for user research• The power of “watch parties” in aligning teams around customer insights• How to apply these methods beyond typical tech startups—Brought to you by:• Eppo—Run reliable, impactful experiments• Paragon—Ship every SaaS integration your customers want• Enterpret—Transform customer feedback into product growth—Find the transcript at: https://www.lennysnewsletter.com/p/finding-your-bullseye-customer-michael-margolis—Where to find Michael Margolis:• X: https://x.com/mmargolis• LinkedIn: https://www.linkedin.com/in/mmargolis/• Website: https://www.learnmorefaster.com/• Medium: https://medium.com/@mmargolis—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Michael’s background(09:11) Bullseye customers vs. ideal customer profiles (ICPs)(12:32) An overview of the bullseye customer sprint(20:56) When to use the bullseye customer sprint(22:19) Step one: Agree on goals and key questions(23:48) Step two: Define your bullseye customer(25:52) The importance of a narrow target audience(29:00) An example of step two in action(38:24) Narrowing attributes and exclusion criteria(43:28) Step three: Recruiting and compensating participants(56:11) Step four: Creating effective prototypes(01:01:10) Step five: Drafting your interview guide(01:08:49) Step six: The watch party method(01:19:40) Common pitfalls and final thoughts(01:24:43) Closing thoughts and where to find Michael—Referenced:• Learn More Faster: How to Find Your Bullseye Customer and Their Perfect Product: https://www.learnmorefaster.com• Alcoa: https://www.alcoa.com• Dupont: https://www.dupont.com• Ericsson: https://www.ericsson.com• Google Ventures: https://www.gv.com/• Kate Aronowitz on LinkedIn: https://www.linkedin.com/in/katearonowitz/• Vanessa Cho on LinkedIn: https://www.linkedin.com/in/veecho/• How to kickstart and scale a consumer business—Step 2: Identify your super-specific who: https://www.lennysnewsletter.com/p/consumer-business-super-specific-who• When enough is enough | Andy Johns (ex-FB, Twitter, Quora): https://www.lennysnewsletter.com/p/when-enough-is-enough-andy-johns• Zipline for health care: https://www.flyzipline.com/solutions/healthcare• Jobs to Be Done framework: https://www.christenseninstitute.org/theory/jobs-to-be-done• User Interviews: https://www.userinterviews.com/• Respondent: https://www.respondent.io/• Flatiron Health: https://flatiron.com/• How to identify your ideal customer profile (ICP): https://www.lennysnewsletter.com/p/how-to-identify-your-ideal-customer• Gong: https://www.gong.io• Linear: https://linear.app• Gusto: https://gusto.com/• Humble Inquiry: The Gentle Art of Asking Instead of Telling: https://bookshop.org/p/books/humble-inquiry-second-edition-the-gentle-art-of-asking-instead-of-telling-edgar-h-schein/14739375• Figma: https://www.figma.com—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email [email protected].—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
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  • The ultimate guide to founder-led sales | Jen Abel (co-founder of JJELLYFISH)
    Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR. In our conversation, Jen shares:• Why founder-led sales is so crucial early on• The sales process, step by step• How to craft effective outreach messages• Where to find leads• What three channels work best for outreach• What to say on your first call• How to maintain momentum• Strategies for navigating procurement and closing deals• Common pitfalls in the sales process and how to avoid them—Brought to you by:• Brave Search—A smarter way to search• Vanta—Automate compliance. Simplify security• Paragon—Ship every SaaS integration your customers want—Find the transcript at: https://www.lennysnewsletter.com/p/master-founder-led-sales-jen-abel—Where to find Jen Abel:• X: https://x.com/jjen_abel• LinkedIn: https://www.linkedin.com/in/earlystagesale—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Jen’s background(02:20) The importance of founder-led sales(08:24) The steps of a sales cycle(12:01) Tactics for effective cold outreach(16:47) Conversion rate vs. win rate(20:20) The time it takes to find product-market fit(23:06) Identifying and engaging prospects(30:58) Nailing the first phone call(34:14) Buying vs. selling(38:08) Testing the questions to ask(41:57) Avoiding common sales questions and securing the second call(43:08) Co-authoring with customers(45:06) Time-boxing service contracts(49:20) Why you should avoid demos on the first call(51:05) Dealing with procurement(54:22) The power of enterprise sales(58:14) Getting a signature(01:00:15) Choosing a focus and overcoming sales challenges(01:02:19) General timelines(01:04:27) Final thoughts and advice(01:13:32) Working with Jen—Referenced:• Wiz: https://www.wiz.io/• JJELLYFISH: https://www.jjellyfish.com/• Clay: https://www.clay.com/• A guide for finding product-market fit in B2B: https://www.lennysnewsletter.com/p/finding-product-market-fit• Airtable: https://www.airtable.com/• Figma: https://www.figma.com/• GitHub: https://github.com/• Vanta: https://www.vanta.com/• Christine Cacioppo on LinkedIn: https://www.linkedin.com/in/ccacioppo/• Glengarry Glen Ross: https://www.imdb.com/title/tt0104348/• A step-by-step guide to crafting a sales pitch that wins | April Dunford (author of Obviously Awesome and Sales Pitch): https://www.lennysnewsletter.com/p/a-step-by-step-guide-to-crafting• Sales Pitch: How to Craft a Story to Stand Out and Win: https://www.amazon.com/Sales-Pitch-Craft-Story-Stand-ebook/dp/B0CHY6BNDN• Sprig: https://sprig.com/• Zip: https://zip.co/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email [email protected].—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
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  • Behind the product: Replit | Amjad Masad (co-founder and CEO)
    Amjad Masad is the co-founder and CEO of Replit, a browser-based coding environment that allows anyone to write and deploy code. Replit has 34 million users globally and is one of the fastest-growing developer communities in the world. Prior to Replit, Amjad worked at Facebook, where he led the JavaScript infrastructure team and contributed to popular open-source developer tools. Additionally, he played a key role as a founding engineer at the online coding school Codecademy. In our conversation, Amjad shares:• A live demo of Replit in action• How Replit’s AI agent can build full-stack web applications from a simple text prompt• The implications of AI-powered development for product managers, designers, and engineers• How this might reshape companies and careers• Why being “generative” will become an increasingly valuable skill• “Amjad’s law” and how learning to debug AI-generated code is becoming ever more valuable• Much more—Brought to you by:• WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs• Persona—A global leader in digital identity verification• LinkedIn Ads—Reach professionals and drive results for your business—Find the transcript at: https://www.lennysnewsletter.com/p/behind-the-product-replit-amjad-masad—Where to find Amjad Masad:• X: https://x.com/amasad• LinkedIn: https://www.linkedin.com/in/amjadmasad/• Website: https://amasad.me/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Amjad Masad and Replit(02:41) The vision and challenges of Replit(06:50) Replit’s growth and user stories(10:49) Demo of Replit’s capabilities(16:51) Building and iterating with Replit(25:04) Real-world applications and use cases(30:13) The technology stack(33:48) The evolution of Replit and its capabilities(39:36) The future of AI in software development(44:04) Skills for the future: generative thinking and coding(47:26) Amjad’s law(50:36) Replit’s new developments and future plans—Referenced:• Replit: https://replit.com/• Cursor: https://www.cursor.com• Aman Mathur on LinkedIn: https://www.linkedin.com/in/aman-mathur/• Node: https://nodejs.org/en• Claude: https://claude.ai/• Salesforce: https://www.salesforce.com/• Wasm: https://webassembly.org/• Figma: https://www.figma.com/• Codecademy: https://www.codecademy.com/• Hacker News: https://news.ycombinator.com/news• Paul Graham’s website: https://www.paulgraham.com/• Jevons paradox: https://en.wikipedia.org/wiki/Jevons_paradox• Anthropic: https://www.anthropic.com/• Open AI: https://openai.com/• Amjad’s tweet about “society of models”: https://x.com/amasad/status/1568941103709290496• About HCI: https://www.designdisciplin.com/p/hci-profession• Taylor Swift’s website: https://www.taylorswift.com/• Andrew Wilkinson on LinkedIn: https://www.linkedin.com/in/awilkinson/• Haya Odeh on LinkedIn: https://www.linkedin.com/in/haya-odeh-b0725928/• Amjad’s law: https://x.com/snowmaker/status/1847377464705896544• Ray Kurzweil’s website: https://www.thekurzweillibrary.com/• God of the gaps: https://en.wikipedia.org/wiki/God_of_the_gaps—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email [email protected].—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
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  • Building Wiz: the fastest-growing startup in history | Raaz Herzberg (CMO and VP Product Strategy)
    Raaz Herzberg is the chief marketing officer and VP of product strategy at Wiz. Wiz hit $100 million ARR within 18 months (the fastest growth in startup history) and, five years in, is generating over $500 million ARR. It also serves over 45% of the Fortune 100. Raaz was one of the first five employees at Wiz, joining as the first product manager, and helped the team pivot to what may be the most intense PMF in history. Before Wiz, Raaz led security products at Microsoft, including Azure Sentinel. In our conversation, we discuss:• How Wiz pivoted from their initial idea and found deep product-market fit• What Raaz learned about listening to customers• Why she moved from product to marketing, despite no prior experience• How she thinks differently as a marketer with a product background• Lessons learned from scaling a hypergrowth startup like Wiz• Much more—Brought to you by:• WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs• Rippling—Automate HR, IT, and finance so you can scale faster• Cloudinary—The foundational technology for all images and video on the internet—Find the transcript at: https://www.lennysnewsletter.com/p/building-wiz-raaz-herzberg—Where to find Raaz Herzberg:• X: https://x.com/raazherzberg• LinkedIn: https://www.linkedin.com/in/raazh—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Raaz’s background(02:54) Early challenges and Wiz’s essential pivot(06:41) Finding product-market fit(11:31) Lessons from early customer interactions(14:54) The power in speaking up when you don’t understand something(17:46) How Wiz pivoted from their initial idea(23:52) Marketing and leadership insights(34:12) The challenges of being a marketing leader(28:05) Following the “heat” in your organization(30:22) How Raaz found success as CMO(34:01) Common CMO mistakes(36:23) Creating noise and standing out(40:28) Embracing failure and taking risks(44:53) The importance of clear communication(48:32) The “dummy” explanation(51:00) Building trust and company culture(53:45) Contrarian corner(56:34) Lightning round—Referenced:• Wiz: https://www.wiz.io/• An inside look at Deel’s unprecedented growth | Meltem Kuran Berkowitz (Head of Growth): https://www.lennysnewsletter.com/p/an-inside-look-at-deels-unprecedented• Velocity over everything: How Ramp became the fastest-growing SaaS startup of all time | Geoff Charles (VP of Product): https://www.lennysnewsletter.com/p/velocity-over-everything-how-ramp• Assaf Rappaport on LinkedIn: https://www.linkedin.com/in/assafrappaport/• How LinkedIn became interesting: The inside story | Tomer Cohen (CPO at LinkedIn): https://www.lennysnewsletter.com/p/how-linkedin-became-interesting-tomer-cohen• Shardul Shah on LinkedIn: https://www.linkedin.com/in/shardul-shah-3589062/• Doug Leone on LinkedIn: https://www.linkedin.com/in/douglas-leone-a2714/• Jeff Horing on LinkedIn: https://www.linkedin.com/in/jeffhoring2009/• RSA Conference: https://www.rsaconference.com/• Microsoft acquires Adallom to advance identity and security in the cloud: https://blogs.microsoft.com/blog/2015/09/08/microsoft-acquires-adallom-to-advance-identity-and-security-in-the-cloud/• Imposter syndrome: https://www.psychologytoday.com/us/basics/imposter-syndrome• Careers at Wiz: https://www.wiz.io/careers• Setting the Table: The Transforming Power of Hospitality in Business: https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763• No Rules Rules: Netflix and the Culture of Reinvention: https://www.amazon.com/No-Rules-Netflix-Culture-Reinvention/dp/1984877860/• Gong: https://www.gong.io/• The Wire on HBO: https://www.hbo.com/the-wire• Raaz’s pen holder recommendation: https://www.paper-republic.com/products/le-loop-penholder—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email [email protected].—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
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  • Becoming an AI PM | Aman Khan (Arize AI, ex-Spotify, Apple, Cruise)
    Aman Khan is Director of Product at Arize AI, an observability company for AI engineers at companies like Uber, Instacart, and Discord. Previously he was an AI Product Manager at Spotify on the ML Platform team, enabling hundreds of engineers to build and ship products across the company. He has also led and worked on products at Cruise, Zipline, and Apple. In our conversation, we discuss:• What is an “AI product manager”?• How to break into AI PM• What separates top 5% AI PMs• How to thrive as an individual-contributor PM• Common pitfalls to avoid when building AI products• The importance of energy and curiosity in product roles• Much more—Brought to you by:• Pendo—The only all-in-one product experience platform for any type of application• Vanta—Automate compliance. Simplify security• Paragon—Ship every SaaS integration your customers want—Find the transcript at: https://www.lennysnewsletter.com/p/becoming-an-ai-pm-aman-khan—Where to find Aman Khan:• X: https://x.com/_amankhan• LinkedIn: https://www.linkedin.com/in/amanberkeley/• Website: https://amanalikhan.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Aman’s background(06:16) Understanding AI product management roles(13:29) Getting started as an AI product manager(18:14) Building a portfolio and standing out(22:31) Why product management is not dead(28:56) How to thrive as an AI product manager(35:42) Finding good ideas that are AI-oriented(39:27) Be careful not to automate away every customer experience(42:53) What separates top 5% AI PMs(46:55) Key habits for long-term IC success(52:48) The importance of energy in meetings(57:00) Wandering vs. waiting(01:01:41) Amplifying signal through AI tools(01:03:18) Just have fun(01:05:36) Lightning round—Referenced:• AI Resources and Tools for PMs (Updated Oct 2024): https://open.substack.com/pub/amankhan1/p/ai-resources-and-tools-for-pms-updated• Unlocking the AI PM Dream: Your Roadmap to Success: https://amankhan1.substack.com/p/unlocking-the-ai-pm-dream-your-roadmap• Arize: https://arize.com/• Ryzen: https://www.amd.com/en/products/processors/business-systems/ryzen-ai.html• NotebookLM: https://notebooklm.google/• Figma: https://www.figma.com/• Cursor: https://www.cursor.com/• Replit: https://replit.com/• Excalidraw: https://excalidraw.com/• Vercel: https://vercel.com/• v0: https://v0.dev/• How Airbnb Proved That Storytelling Is the Most Important Skill in Design: https://www.inc.com/yazin-akkawi/the-surprising-technique-airbnb-uses-to-better-sell-an-experience.html• Brian Chesky’s new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• Midjourney: https://www.midjourney.com/• Dall-E: https://openai.com/index/dall-e-3/• Introducing the Realtime API: https://openai.com/index/introducing-the-realtime-api/• Intro to Large Language Models | Andrej Karpathy: https://www.youtube.com/watch?v=zjkBMFhNj_g• Watch Me Build an App in 60 Minutes With o1 and Cursor: https://www.youtube.com/watch?v=9Zmhe6_T-xU• Greg Isenberg on LinkedIn: https://www.linkedin.com/in/gisenberg/• Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor• Spotify: https://open.spotify.com/• Instacart: https://www.instacart.com/• How to grow a subscription business | Yuriy Timen (Grammarly, Canva, Airtable): https://www.lennysnewsletter.com/p/transform-your-subscription-growth• When Identifying the Problem Isn’t Enough: Lessons from Boxed Cake Mix by Ann M. Aly, TechFlow Director of Human Centered Design: https://www.techflow.com/when-identifying-the-problem-isnt-enough-lessons-from-boxed-cake-mix/• Waymo: https://waymo.com/• The Ikea effect: https://thedecisionlab.com/biases/ikea-effect• Blue Apron: https://www.blueapron.com/• Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny): https://www.lennysnewsletter.com/p/unorthodox-pm-wisdom-kevin-yien• LeBron James: https://en.wikipedia.org/wiki/LeBron_James• The Secrets Behind Lyft’s Dynamic Culture: https://www.forbes.com/sites/marissaperetz/2018/05/16/the-secrets-behind-lyfts-dynamic-culture/• Aparna Dhinakaran on LinkedIn: https://www.linkedin.com/in/aparnadhinakaran/• Why most public speaking advice is wrong—and how to finally overcome your speaking anxiety | Tristan de Montebello (CEO & co-founder of Ultraspeaking): https://www.lennysnewsletter.com/p/master-public-speaking-tristan-de-montebello• Ultraspeaking: https://ultraspeaking.com/lenny/• A Short History of Nearly Everything: https://www.amazon.com/Short-History-Nearly-Everything/dp/076790818X• Designing Your Life: How to Build a Well-Lived, Joyful Life: https://www.amazon.com/Designing-Your-Life-Well-Lived-Joyful/dp/1101875321• Tour de France: Unchained on Netflix: https://www.netflix.com/title/81153133• Formula 1: Drive to Survive on Netflix: https://www.netflix.com/title/80204890• Websim: https://websim.ai/• Appeel Books: https://appeel.brandeditems.com/• Steve Jobs quote: https://www.goodreads.com/quotes/374630-your-time-is-limited-so-don-t-waste-it-living-someone#• Becoming a conscious leader: Leading without fear, finding your life’s objective function, and getting better at vision and strategy | John Mark Nickels (Uber, Waymo, DoorDash): https://www.lennysnewsletter.com/p/becoming-a-conscious-leader-john-mark-nickels• Aman Khan (cricket player): https://en.wikipedia.org/wiki/Aman_Hakim_Khan—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email [email protected].—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
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