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The Resilient Recruiter

Recruitment Coach Mark Whitby
The Resilient Recruiter
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  • Why AI Recruits 100% Better Than Humans And Where Humans Still Win, with Johnny Campbell
    Johnny Campbell drops a bombshell: "Can AI recruit better than humans today? Hundred percent better than humans on average." He's got the data to back it up. Johnny explains why half of all recruiters will be gone within the next decade—and how to be in the half that thrives. Johnny runs SocialTalent and has trained over a million recruiters globally. He survived launching an agency during the 2008 crash and now shares what's coming next. Episode Outline and Highlights [3:35] How Johnny survived launching an agency into the 2008 crash [8:37] "Peak recruiter" happened in 2023—why it's downhill from here [10:41] The bank loan analogy that destroys the case for human interviewers [15:05] The AirPods story—why candidates will accept AI interviews [19:33] UK research: AI persuades people 10x better than humans [28:10] Marc Andreessen's "barbell model"—why the middle dies [31:24] Indian recruiters abandoned email—what WhatsApp means for outreach [36:26] Mercor: Three 21-year-olds built a $2B AI recruiter in 2 years [38:14] The Hudson RPO arbitrage—selling AI to companies that can't use it [52:07] Why recruiters need Johnny's "Mini MBA" Key Takeaways: Your $2 Billion Wake-Up Call: Three 21-year-olds started Mercor two years ago. Now valued at $2 billion. Their pitch: "5 qualified candidates in 5 minutes." They didn't improve recruiting—they eliminated it. Where AI Wins: Johnny breaks recruiting into three parts. Finding candidates? AI wins. Assessment? AI does it better with less bias. But closing deals? That's where humans matter. "There will always be a role for a human advising the business." No Middle Ground: McDonald's hires in 7 minutes with AI. Zuckerberg personally calls candidates. If you're doing "decent recruiting at decent prices," you're dead. Pick a side: tech-powered efficiency or ultra-premium service. The WhatsApp Revolution: Email is dead for recruiting in India. Everyone uses WhatsApp. Johnny's insight: AI will soon predict the best platform per candidate. Agencies sending LinkedIn InMails are playing yesterday's game. Johnny Campbell Bio and Contact Info Johnny Campbell is the co-founder and CEO of SocialTalent. With over 250,000 LinkedIn followers, he's recognized globally as a thought leader on AI and recruitment. Father of 4 boys, avid runner, aspiring youth rugby coach. Johnny on X Johnny on LinkedIn Johnny on Instagram SocialTalent website link SocialTalent on Facebook SocialTalent on YouTube People and Resources Mentioned Mercor website link Glen Cathey on LinkedIn Hudson RPO website link Clay website link ChatGPT  Copilot Gemini Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter
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  • How Candidate Experience Became My Primary Growth Engine, with Anthony Lewis
    Most recruitment agencies waste £50+ per cold call meeting. Anthony Lewis found a better way to scale from startup to 50-person team. Anthony's team made 1,500 cold calls for just 27 placements. That 1.8% conversion rate would panic most agency owners. Instead, he built a candidate experience system that turns rejections into revenue. What You'll Learn: How to build agency growth without expensive cold calling Business development strategies that actually work How 86% candidate satisfaction became his competitive advantage Agency scaling secrets from startup to 50 employees Why treating candidates like future clients changes everything Key Insights: 9:39 Why purpose prevents fee-chasing behavior 24:53 What "psychological safety" means for performance 35:30 Why individual KPIs beat generic targets 45:43 The candidate feedback system that drives growth 50:26 How the MD personally calls every unhappy candidate Anthony Lewis Bio and Contact Info  Anthony is passionate about the careers of public sector leaders, and for over a decade has supported organisations nationally to attract and hire the best talent. Whether interims, Non Execs or people into permanent roles, Anthony is never happier than when helping people fulfil their career ambitions.  Anthony is Managing Director at Tile Hill, a public sector-focused executive recruitment company, and is hugely proud of the achievements of the business and those around him. From having been awarded Best Company to Work For, Best In House L&D at the 2024 REC Awards, the Best Candidate Experience category at the 2024 Tiara Awards, and most recently voted the number 1 interim service provider in the Institute of Interim Management Annual Survey, it is a reflection of the values led approach and passion that Tile Hill's team show as they approach their work every day. With an EVP of #Lovetheimpactyou make, we are all inspired to make a difference for those who are shaping the society we live in. • Tile Hill website link Anthony Lewis on LinkedIn Different Leadership website link Tile's fundraiser for Alzheimer's Society People and Resources Mentioned David Weir on LinkedIn Leo Hewett on LinkedIn  Force24 JobAdder Adecco Group Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter
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  • How a Fired Rookie Became a $6.5M Top Biller in Recruitment, with Dario Furman
    Fired in 3 days, Dario Furman rebounded to bill $6.5M. Learn his recruitment growth strategies using relationships, niche focus & AI. Fired three days into his first recruiting job, Dario Furman could have walked away. Instead, a bold “second chance” email to the CEO got him rehired and launched a 17-year executive search career placing 500+ professionals and billing $6.5M at StevenDouglas. In this episode of The Resilient Recruiter, Dario shares how resilience, relationship-building, and smart use of AI helped him become one of Florida’s top billers. You’ll learn how he turned candidates into loyal clients, outworked his competition, and built a sustainable desk focused on quality, not transactions. You’ll discover: The comeback story that began with a “second chance” email. How Dario became a top 3 national biller within a year. Overcoming fear of business development and calling C-suite decision-makers. Turning long-term candidate relationships into client revenue. Why did he “MPC’d” himself into StevenDouglas? Leveraging niche focus, KPIs, AI tools, and warm introductions to boost results. Automations that enhance, not replace, human connection. About Dario: Dario connects top-tier finance and accounting talent with South Florida’s leading companies. Since joining StevenDouglas in 2014, he’s placed 387 professionals with an 8% falloff rate, generating over $6.4M in fees. Fluent in English and Spanish, he combines modern recruiting tools with an old-school relationship-first approach. People and Resources Mentioned: James Cairns on LinkedIn ChatGPT  Herefish  Quil AI Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter
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  • How to Turn a Job Board into a Lead Engine Using Cold Email, with Jordan Whilden
    What if your job board wasn’t just a place to post jobs—but the top of your sales funnel? In this episode of The Resilient Recruiter, Jordan Whilden shares how he scaled Ministry Hub, a faith-based executive search firm, by transforming a niche job board into a predictable lead generation machine. Fueled by a cold email campaign that delivers a 17% reply rate, Jordan’s model shows how recruiters can generate clients consistently—without cold calling or high-pressure tactics. We dive into the exact steps Jordan took to build a multi-service recruitment business, from his transition out of pastoral ministry to launching a proprietary ATS (MinistryHire) and leading a fully remote team. If you’re a recruitment agency owner looking to build smarter systems, offer tiered services, or grow recurring revenue, this episode is packed with actionable ideas and inspiration. Episode Highlights: From full-time ministry to launching a job board side hustle Evolving from job board to full-service search firm First-year lessons: underpricing, overwhelm, and early wins Why building a custom ATS was a game-changer Creating flexible, tiered service models How “serve first” creates long-term client wins Cold outreach strategy: 89% open rate, 17% replies The tools behind his tech stack: Loxo, Instantly, Hireflix, Asana, Scribe Scaling with a 3-person offshore team One-way video interviews and standout candidate presentation Recurring revenue through subscription-based ATS Leading with values while balancing family and business growth Key Takeaways: A job board can be more than a job board—it can be your client magnet Value-first cold emails build trust before selling Scaling is easier with systems, SOPs, and the right offshore support Serving your niche exceptionally well creates both impact and revenue About Jordan Whilden: Jordan is the founder and CEO of Ministry Hub, a faith-based executive search firm. With a Master’s in Theology and an MBA, he brings a rare mix of pastoral insight and business acumen. Prior to launching Ministry Hub in 2021, Jordan served churches on both coasts, including leadership at one of America’s largest congregations. He’s also the creator of MinistryHire, a purpose-built ATS and job board platform serving mission-driven organizations. Today, Jordan helps churches and nonprofits build world-changing teams—and has grown Ministry Hub into a go-to talent partner in the faith sector. He lives in Chapel Hill, North Carolina, with his wife Brittany and their son. Outside work, they love kayaking, the beach, and traveling as a family. Connect with Jordan: Jordan on LinkedIn - https://www.linkedin.com/in/jordanwhilden/ Ministry Hub Website - https://ministryhub.org/ MinistryHire Website - https://ministryhire.com/ Connect with Mark Whitby: Get a FREE strategy call: recruitmentcoach.com/strategy-session Mark on LinkedIn - https://www.linkedin.com/in/mwhitby/ X: @MarkWhitby Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter - https://plinkhq.com/i/1489513354
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  • How to Win Clients and Predictable Revenue with a Subscription Search Model, with Andrew Mears
    Tired of the outdated “thirds” model in executive search? Andrew Mears was too. That’s why he co-founded Lead Candidate—a niche search firm serving the pharma and bio-outsourcing sector—based on a transparent, fixed-fee subscription model that’s up to 30% more cost-effective than traditional pricing. In this episode, Andrew reveals how Lead Candidate went from break-even to 133% revenue growth by rethinking everything: pricing, positioning, sales, and even internal rituals like “Tom’s Day of Bad Ideas.” You’ll hear how they grew entirely through referrals—no cold calls, no job scraping, no outbound—and why clients commit to 3–18 month subscription agreements that provide predictable revenue for the firm and budgeting certainty for their CFOs. If you're a recruitment firm owner frustrated with unpredictable billings, client churn, or the limitations of contingent search, this conversation will show you what’s possible when you lead with values, relevance, and partnership—not pitches. Episode Highlights [3:24] Why Andrew left a COO role to start over during COVID—and how a health scare changed his outlook [12:22] The broken search pricing model—and how Lead Candidate built a better one [22:30] Defining a niche within a niche: how their positioning sets them apart [31:55] Capsule vs. Scale vs. Annual Subscription: how their pricing tiers work [43:39] Why they broke even for 2 years—then tripled revenue during a downturn [56:42] How they land clients without cold outreach [1:08:06] Tom’s Day of Bad Ideas: the internal ritual that drives innovation [1:19:20] How they’re using AI tools like Quill to free up human interaction Why This Subscription Model Works Instead of charging a percentage of salary in staged fees, Lead Candidate scopes each project based on hiring volume, role complexity, and delivery effort. Pricing is fixed, agreed upfront, and delivered via subscription—typically 3, 6, or 12+ months. This approach gives clients cost transparency and spending predictability—especially valuable for VC-backed, resource-constrained companies—and positions Lead Candidate as a strategic partner rather than a transactional vendor. No Cold Calls, Just Clients Lead Candidate didn’t rely on cold outreach. Before launching, Andrew’s team surveyed the market, co-created their offer with prospects, and built deep trust through relevance and listening. Their early clients didn’t need convincing—they were already bought in. “We never sold. We just listened. The worst outcome was a great conversation.” This approach helped them create a high-conviction pipeline, long-term client relationships, and sticky recurring revenue—without chasing unqualified leads or relying on outdated biz dev tactics. A Values-First Growth Story The journey wasn’t easy. For the first two years, they broke even. But Andrew and his co-founders stayed true to their niche, hired with care, and grew by reputation. By 2024, the firm had grown 133% in revenue and 250% in headcount—without compromising on culture or delivery quality. “We built the business the market told us it needed—and just stayed true to it.” About Andrew Mears Andrew is the CEO of Lead Candidate, a search firm he co-founded in 2020 to champion talent in the global life sciences sector. He began his career in HR before moving into executive recruitment, where he’s spent 16+ years building national and international practices. Connect with Andrew on LinkedIn Visit Lead Candidate People and Resources Mentioned Quill AssistCV (by Odro) ChatGPT “Buy Back Your Time” by Dan Martell “Built to Sell” by John Warrilow “Molecule to Market” Podcast Connect with Mark Whitby Book a free strategy call Mark on LinkedIn @RecruitmentCoach on Instagram @MarkWhitby on Twitter
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About The Resilient Recruiter

Join "the Recruitment Coach" Mark Whitby as he and his guests unpack the secrets of what it takes to be a profitable and long-lived professional in the recruitment industry.
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