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Unmade: media and marketing analysis

Tim Burrowes
Unmade: media and marketing analysis
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  • 'We are going to be the client I always wanted': Mat Baxter on his OOH-only tattoo skincare launch
    Welcome to an audio-led update from Unmade. Today we hear a fly-on-the-wall interview with marketing strategist Mat Baxter in which he unloads on premium brands seeking cheap media, and lays out the marketing strategy for his new luxury tattoo skincare brand.It’s your last chance to sign up for a paid membership of Unmade and lock in all of the current benefits. Next month, we’re going to stop accepting new paying members of Unmade. Instead we’ll be offering membership of an expanded Mumbrella Pro as we bring the two brands closer together.All Unmade membership perks will be carried across, including complimentary tickets to REmade, Unlock, and Compass for our annual paying members. These won’t be available to anyone else as part of the new Mumbrella Pro membership.Your paid membership also includes exclusive analysis and access to our content archive which goes behind the paywall six weeks after publication.Upgrade now or miss out.Baxter the iconoclastHal Crawford writes:Mat Baxter has launched a luxury tattoo skincare brand. After spending a career in agencies persuading others to do things, the brakes are off and “it’s time to put up or shut up.”“We are going to be the client that I always wanted. I wanted a client that didn’t want to go to pitch … I wanted a client who cut us in on the success we contributed to without caps or exception … and I wanted a client who, when I was in a meeting and gave a recommendation, they actually took that recommendation.”Baxter says that the Skingraphica brand he is launching (on October 1) is a new category. I spoke with him — for the news story I wrote in Mumbrella — right after his morning gym workout, and he was pumped. The words and numbers flow: tattoos globally are a $6 billion industry, a billion people around the world and one in four Australians sport a tattoo. Baxter discovered there are no scientifically formulated high-end products aimed at the market while he was preparing to receive his first tattoo in the Sydney studio of Swedish maestro Mikael Rämgård. The interesting thing about the venture is Baxter’s marketing strategy: 100% out-of-home in terms of brand spend, with a healthy whack of influencer in the form of the world’s top tattoo artists. “We recognize we have to engage with the best artists in the world … [of the world’s top 10 artists] we're working directly with two of them, and we know the balance.”“There will be no performance marketing … no low-end buys at all. Build a great brand, have great products. Customers will come and find you and buy you. We're not interested in cheap. We want quality.“Above the line, we're going a 100 percent out-of-home. Out-of-home is the last superpower brand channel, in my view, outside of digital.”Baxter, who led strategy for IPG Mediabrands in New York before becoming CEO of Initiative and then Huge, is caustic about the influence of finance on marketing.“ I purposely kept the company private because in my experience, bankers f**k brands. I'm not prepared at this point trying — as a frustrated marketer for years, not being client side, being agency side — I'm not prepared to make brand compromises because of money at this stage.“I want the brand to be looked after and executed and launched in the most pure and uncompromised form possible.”More from Mumbrella…* Clemenger BBDO wins MFA Grand Prix for Samsung campaign* Medibank appoints new chief marketing officer* IAB Australia unites the MMM world for how-to guide* Mumbrella Publish adds Nine’s Tory Maguire to lineup* Channel Seven sanctioned for on-air domestic violence jokes* Opinion: Bigger doesn’t mean better: How moving to a contractor-led model boosted my bottom lineToday’s podcast was edited by Abe’s Audio. Tim will be back with Best of the Week iun the morning.Have a great dayHal CrawfordEditorial Director, [email protected] This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.unmade.media/subscribe
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  • Make sure you clap
    Welcome to an audio-led edition of Unmade. Today we explore last night’s Foxtel announcements and a record breaking crash in Nine’s share price.To get maximum value from a paid membership of Unmade, sign up today.Your annual membership gets you tickets to September’s REmade conference on retail media; to October’s Unlock conference on marketing in the nighttime economy; and to Unmade’s Compass end-of-year roadshow.You also get access to our paywalled archive.Upgrade today.Foxtel Upfront: More sport, better techSo now we have the first proper look at what the new Foxtel will be like. Five months on from the sale to DAZN, last night’s Foxtel Upfront ‘26 event signalled that for the most part, it will be business as usual. Those of us who trooped across Anzac Bridge to Sydney’s old White Bay Power Station saw a show that (not surprisingly given the new owner) swung the emphasis towards the sport portfolio, with less focus on the Binge side of the entertainment portfolio.So far, more has stayed the same than has changed. Kayo, not DAZN, will remain the sports streaming brand, for now at least.Despite losing its HBO content when Warner Brother Discovery launched Max, Binge remains - now leaning on NBC Universal for content. The Paper, the spinoff from The Office, started streaming last week. Ahead of the event, CEO Patrick Delany told me: “It’s held its own and it’s far more profitable without the extraordinary cost of Warner Brothers in it.”Delany wasn’t at last night’s event, instead flying to London for a DAZN board meeting; he sent a video message. His absence wasn’t particularly jarring. The Foxtel Upfronts have always been more the domain of the boss of the Foxtel Media sales house, Mark Frain.As well as Delany, we also spoke to Frain ahead of the event. Highlights from both those conversations accompany this post as a podcast.Although the emphasis was on sport - with perhaps two-thirds of the presentation dedicated to that side of the business - there were entertainment recommissions announced too, including Colin from Accounts, High Country, The Great Australian Bakeoff and Selling Homes. And new content included Run, The Postcard Bandit, and Tough Love.But the direction is towards sport. According to Delany, they’ve never let a rights deal go that they wanted to keep. “We’ve never lost a sports rights content that we didn’t want to lose.” Apart from the English Premier League back in 2015, perhaps.Soon the platforms will slide across to DAZN’s platform technology. And, says Delany, subscribers to the original Foxtel broadcast service will eventually see their streaming service Foxtel Go move across too. (As a grumpy subscriber, that can’t come too soon for me.)Not that the company will be investing any more in the Foxtel hardware. IQ4 and IQ5 boxes will be refurbished or retired. There will be no IQ6.The other piece of hardware that will quickly fade from view is Hubbl. Delany confirmed in the interview that the push is over 18 months after it began. Hubbl is, as he puts it, “in maintenance mode”. That’s not quite send to the farm, but close. Given that the company sold more than 100,000 units (Delany revealed it’s “not tens of thousands” - they can’t just turn off the tap. So technical support for Hubbl will presumably remain for some time.And Frain’s push to create a new centre of gravity for the screen industry away from free to air continues to edge forward with the Video Futures Collection becoming an organisation in its own right.Director of customer engagement Toby Dewar told the room:  “All of this has brought us to a key milestone for the VFC. We are becoming an independent industry backed body. What started two years ago as an informal think tank led by Foxtel Media, it's now becoming something bigger.“With structure, governance and a simple mandate to go faster, to go broader, and to ensure we keep the customer at the center of how we push forward with the streaming revolution.”There was no announcement last night of one of the free to air players joining the VFC, which Foxtel has been pushing for. But Dewar did announce, slightly vaguely: “I'm excited to say that along with Seven, Nine and Paramount, we are exploring ways to collaborate and focus on shared research projects to better understand the outcomes across screens.”Other announcements included a move into gaming via a tie-up with Livewire; a push into retail media and a new brand-funded content arm with (I thought rather clever) name of Narratv. Is branded entertainment back?* Declaration of interest: Foxtel provided me with accommodation and covered some of my travel to the eventNine share price drops by a third after Domain exitNine’s share price went through a record 35.9% wipeout on Thursday, taking almost $1bn off its market capitalisation.However the change was expected, as the market revalued the stock after the sale of Domain to US real estate giant Costar. Yesterday was the date for Nine’s shares to go ex-dividend, which means that anybody who buys Nine shares from now on are not entitled to the special dividend from the Domain sale when it is paid out at the end of the month.Nine’s new market cap is $1.7bn.It was also a generally down day elsewhere on the Unmade Index, which monitors the performance of Australia’s listed media and marketing companies.Seven West Media lost 3.5%, Ooh Media lost 2.6% and Ive group lost 2.2%.In the lower reaches of the index, Sports Entertainment Group - owner of SEN Radio - lost 7.3% while research house Pureprofile lost 6.7%. Vinyl Group gained 15%.Thanks to Nine’s big drop, the Unmade Index also saw the biggest one-day fall in its history, losing 20.3% to land on 464.2 points.Time to leave you to your Friday.I’ll be back tomorrow with Best of the Week. I’ve been thinking about the Lachlan succession, and last night’s news of a potential Paramount takeover of WBD.Have a great dayToodlepip…Tim BurrowesPublisher - Unmade + [email protected] This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.unmade.media/subscribe
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  • Football, streakers and the SBS content slate
    Welcome to an audio-led update from Unmade. Today, Upfronts season gets under way, with SBS first out of the door.It’s your last chance to sign up for a paid membership of Unmade and lock in all of the current benefits. Next month, we’re going to stop accepting new paying members of Unmade. Instead we’ll be offering membership of an expanded Mumbrella Pro as we bring the two brands closer together.All Unmade membership perks will be carried across, including complimentary tickets to REmade, Unlock and Compass for our annual paying members. These won’t be available to anyone else as part of the new Mumbrella Pro membership.Your paid membership also includes exclusive analysis and access to our content archive which goes behind the paywall six weeks after publication.Upgrade now or miss out.An SBS winning streak? And so it begins.It’s spring and we’re straight back into Upfronts season.The Digital Publishers Alliance soft launched the season with the Independents’ Day Long Lunch on Tuesday, but SBS kicked things off properly last night with what will be for the media industry the first of a number of trips to the Hordern Pavilion in the coming weeks.Outgoing managing director James Taylor was in the room albeit not on the stage. It was a small example of how SBS may be commercial, but not that commercial. Imagine one of the networks allowing a departing executive to spend the night schmoozing advertisers, days before crossing the bridge to take the hot seat at Ooh Media.But the star of the show was chief marketing and commercial officer Jane Palfreyman, now acting MD. She opened and closed the presentation. She’s also the guest in the podcast interview that accompanies this post.As you might expect for a year when SBS is in transition (there’s also an acting chair in Christine Zeitz) the announcements were mainly about evolutions: The countdown to an expanded soccer World Cup; an extension to the Tour de France rights; an expansion of the ability for viewers to opt out of betting and booze ads; a fourth season of Alone Australia; better functionality for SBS On Demand.The presentation itself was tight, and strong. One buyer, who wasn’t throwing shade, described it as “substance over style”. The prominent signs at the door warning full frontal nudity preceded a cameo appearance from the streaker who formed the basis of the new “We go there” brand position.And the sizzle reel for the World Cup was among the best editing I’ve seen at any Upfronts. I predict it will win some kind of award.Afterwards, the feedback was that Palfreyman had done a good job; a strong pass mark was the consensus at the drinks afterwards. I’d agree with that, but add that in our podcast interview she was not as strong on the detail of the content as I would have anticipated. A wobbly pass mark there, I’d say - but you can form your own view when you listen.In the short term, I’m fascinated to see how The People vs Robodebt performs on SBS later this month. The trajectory of the Robodebt scandal reminds me of the one involving the Post Office in the UK. This scandal - in which a defective IT system led to hundreds of subpostmasters being wrongly accused of stealing - bubbled along for years on the edge of British national consciousness. But it was only when an ITV drama - titled Mr Bates vs the Post Office - aired, that it exploded to the front of people’s minds. We may (hopefully) yet see senior people go to prison.Similarly with Robodebt, even after a public inquiry, it’s not at the forefront of Australian consciousness in the way it should be.The People vs Robodebt launches on September 24. It’s a three part docu-drama made by CJZ. The choice of title suggests to me they see the same parallels.But will enough people see the show via SBS channels for it to create the sort of cultural consciousness Mr Bates vs The Post Office did in the UK?Listening to Palfreyman’s bloodless answers when I asked about The People vs Robodebt in the interview, I didn’t get the impression the top levels of SBS see the potential. If it’s any good SBS should be preparing to unleash a PR blitzkrieg to get the public to see it, and to get angry about it.In the interview, I asked whether Palfreyman will be a formal candidate for the job. She gives a well workshopped no comment: “It’s an excellent job; I’ll think about it in the coming months. I’ve really had Upfronts on my mind.”Elsewhere in next year’s slate comes 2.6 Seconds, which tells the story of another scandal: the death of 19-year-old Kumanjayi Walker, who was shot three times in close range by police officer Zachary Rolfe. The main point of the Upfronts is to persuade advertisers that SBS is the place to spend their money. Hopefully they’ll come for the football and stay for the cultural relevance.Today’s podcast was edited by Abe’s Audio.Time to leave you to your Thursday. We’ll be back with more tomorrow.Have a great dayToodlepip…Tim BurrowesPublisher - Unmade + [email protected] This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.unmade.media/subscribe
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  • 'Proudly indie' - Why Caroline Catterall sold Keep Left to Hardie Grant Media
    Welcome to an audio-led edition of Unmade.Today, we talk to both buyer and seller in Hardie Grant’s deal to buy PR agency Keep Left, and find out what boss Nick Hardie-Grant thinks of the AI tech lobby’s push to weaken Australian copyright law.We’ve announced the schedule for this year’s Compass series. Our panel-in-the-pub, end-of-year tour kicks off in Sydney on November 3 and concludes in Hobart a fortnight later. Reflecting on 2025 and projecting into 2026, please hold the date for your city:* November 3 – Compass Sydney* November 5 – Compass Brisbane* November 10 – Compass Adelaide* November 11 – Compass Perth* November 17 – Compass Melbourne* November 18 – Compass HobartUnmade’s paying members get a free ticket to Compass. Your annual membership also gets you tickets to September’s REmade conference on retail media; and to October’s Unlock conference on marketing in the nighttime economy.Upgrade today.‘Complete b******t and a blatant attack on the industry’ - Publisher Nick Hardie-Grant on the AI industry’s push to loosen local copyright protectionThe M&A pipeline in the independent sector has been flowing fast in recent weeks.Last month Private Media revealed its purchase of Pinstripe Media in what was a major piece of consolidation in the publishing sector for small and medium sized businesses. Then Solstice Media bought Australian Traveller Media, adding to other purchases including The New Daily and The 7am Podcast.This week came news that Hardie Grant Media has added PR agency Keep Left, which has 25 staff, to its portfolio. Hardie Grant’s roster of agencies already includes digital media agency Reload, content agency Heads and Tales, production house Sherpa, and PR and influencer agency Tide Communications. It’s rapidly becoming a local holdco, and is still on the acquisition trail.The wider Hardie Grant group is best known as a book publisher although more than half of the 220 staff work for the communications agency arm.Today’s podcast interview features Hardie Grant Group CEO Nick Hardie-Grant and Keep Left founder Caroline Catterall. Nick Hardie-Grant’s mother Fiona Hardie started the communications arm while his father Sandy Grant started the publishing business. Catterall launched Keep Left 24 years ago. The deal was chased by Hardie-Grant after he got to know Keep Left through common clients.According to Catterall: “We got a feel for that cultural alignment, which from both sides of the fence was really, really important. And one of the other things that was really important to us is that Hardie Grant Media is an independent agency. We've been proudly indie for a long time.”During the interview with Unmade’s Tim Burrowes, Nick Hardie-Grant also discusses the book publishing side of the business, and the call from the Productivity Commission to consider changing local laws to make it easier for AI companies to mine content to train their large language models. Atlassian co-founder Scott Farquhar, chair of the Australian Tech Council, has been arguing that Australia should make it permissible for AI companies to use published content without paying for it.According to Hardie-Grant:“It's a pretty obvious answer for someone in the publishing industry that it's complete b******t and that it's a blatant attack on the industry.“It's extremely one-sided transparent, laughable approach has no real upside for the industry apart from the potential short-term benefits for the tech companies to gain a whole lot of copyrighted, a whole lot of information for free.”More from Mumbrella…* Mumbrellacast: Inside Hardie Grant’s Keep Left acquisition, OOH’s big week, and ex-Paramount owner talks Skydance and Trump* Hardie Grant acquires Keep Left in a deal a year in the making* Out-of-home industry rises across all categories* ‘I was blown away’: Former Paramount owner believes settlement with Trump was a good deal* This just in: News bulletins are the latest podcast trendToday’s podcast was edited by Abe’s Audio. Time to leave you to your Thursday. We’ll be back with more tomorrow, with a four year anniversary update on Unmade.Have a great dayToodlepip…Tim BurrowesPublisher - Unmade + [email protected] This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.unmade.media/subscribe
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  • 'Making something people actually want to click on still takes a good idea'; Cuttable founder Jack White on the Meta opportunity
    Welcome to an audio-led edition of Unmade. Today, we talk to the architect of AI-led ad agency Cuttable. And Nine’s shares sink as the market awaits a plan for life after Domain.To get maximum value from a paid membership of Unmade, sign up today.Your annual membership gets you tickets to September’s REmade conference on retail media; to October’s Unlock conference on marketing in the nighttime economy; and to Unmade’s Compass end-of-year roadshow.You also get access to our paywalled archive.Upgrade today.Betting on Meta - How Cuttable is targeting SMEsIn today’s audio-led edition of Unmade we talk to the co-founder of AI-powered ad agency, Cuttable.Cuttable, founded by creative agency exec Jack White, former Swisse marketer Ed Ring, and tech entrepreneur Sam Kroonenburg, was initially serving some of the biggest brands in the country – Medibank, Wesfarmers, and Nando’s, to name a few.But over the past 12 months, the Melbourne-based startup has pivoted to the smaller end of town. Now focused on the “97%” of brands that have grown up entirely in the social media era, it has turned its attention to those relying on Meta for growth.The shift wasn’t just a tactical decision, it was a bet on where the future of brand building is heading. White believes the next decade will belong to businesses born and scaled on social media, and he wants Cuttable to be the engine that powers them.“It was a hard decision, we had good revenue. We nearly hit one million [dollars] in ARR (annual recurring revenue), but we made that choice to hand back some of the money to the bigger brands.”He says smaller businesses, founder-led businesses, benefit most from Cuttable’s capabilities. The entrenched processes of larger brands – strict brand guidelines, layers of approval, disjointed agency villages – slow down testing and learning too much. In comparison, the nimble nature of smaller brands means they are able to iterate at speed, and they are far hungrier for the immediate impact Cuttable can deliver.That hunger, White says, is driven by necessity: “They’re doing their best to keep up with the volume and pace [of advertising] but they’re struggling, because they’re not advertisers. They care about their brands, they’re literally spending their nights and weekends making ads.”Across Cuttable’s client base, 80–90% of ad budgets are funnelled into Facebook, Instagram, and Marketplace. White notes that these channels demand constant “creative variation” – a steady stream of fresh ads that keep the algorithm engaged. It’s a requirement that overwhelms small marketing teams but plays to Cuttable’s strength: generating high-quality, high-volume creative without human bottlenecks.While some might see a risk in focusing so heavily on one platform – especially as Meta invests in its own AI ad tools – White is confident Cuttable’s edge lies in combining tech expertise and automation with advertising know-how. The team includes talent from TBWA, Ogilvy, Medibank, and Meta itself, all working alongside top engineers to blend industry craft with cutting-edge tech.“Anyone can spit out content,” he says, “but making something people actually want to click on still takes a good idea.”That blend is also what’s attracting investors. Cuttable has raised $10m on a valuation of $44.5m, with backers including Square Peg and The Brand Fund. The capital is fuelling not just product development but an ambitious expansion into the US, where White sees an even larger market of small and medium brands battling the same challenges.Nine fades as market awaits annual updateNine’s share price continued to sag today, losing another 0.6%. The company has now lost more than 5% in recent days as its most keenly anticipated full year results announcement in some years approaches.On August 27 - just under a fortnight from now - the company will receive the $1.4bn proceeds from the sale of Domain on the same day it releases its FY25 financial update. Shareholders expect to receive a share of the cash, along with some of the company’s debt being paid down. However, just as keenly anticipated is for Nine CEO Matt Stanton to share a new vision for the TV-led business, including any potential new acquisition strategy.On Tuesday Seven West Media set the tone for results season with a downbeat set of numbers, albeit with a slight improvement in the second half of the year. SWM shares improved by 7.1% today, after losing 6.7% on Tuesday.The two major audio players both had down days, with Southern Cross Austereo losing 2.5% to land on a market capitalisation of $140.3m, just ahead of the $139.3m of ARN Media, which lost 3.2%.Ooh Media lost 0.6% to land on a market cap of $924m.The Unmade Index closed on 571.4 points, down 0.68% for the day.More from Mumbrella…* McDonald’s split: Longest client-agency partnership in Australian advertising comes to an end* 'We're renowned as a difficult partner for the production sector, but that's going to change': ABC boss Hugh Marks* Droga5 chief strategist departs for new gig at the ABC* Australian Olympic Committee communications chief departs* Government ‘considering AI training disclosure laws’* Opinion: We must fix the fan experience for football broadcasting* Paramount stocks soar after UFC deal and ‘meme stock’ commentToday’s podcast was edited by Abe’s Audio. We’ll be back with more tomorrow.Have a great nightToodlepip…Tim BurrowesPublisher - Unmade + [email protected] This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.unmade.media/subscribe
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Media and marketing news with all the in-depth analysis, insight and context you need. Unmade offers industry news from an Australian perspective, from the founder of Mumbrella and the author of the best-selling book Media Unmade, Tim Burrowes www.unmade.media
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