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Unmade: media and marketing analysis

Tim Burrowes
Unmade: media and marketing analysis
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  • 'We are ARN, and we're an entertainment company': Michael Stephenson takes charge
    Welcome to the first Unmade podcast post sent via Substack since last week’s migration of our written content into the Mumbrella publishing stack. Fingers crossed the tech still works from our new domain, and this finds your feed.Today’s conversation features the first podcast interview with ARN Media’s new CEO Michael Stephenson, along with chief audience and content officer Lauren Joyce.Supercharging the ARN transformation strategyThe largest audience of Upfronts season gathered at Sydney’s Star Entertainment Centre last night to hear about ARN Media’s ambitious plans for 2026.Ahead of the series of announcements (see Mumbrella’s coverage of the details via this link), new CEO Michael Stephenson and content boss Lauren Joyce talked to Tim Burrowes.The wide-ranging conversation covered:* The national rollout of Gold, spearheaded by the Christian O’Connell Show live into Sydney, Melbourne and Brisbane, and on delay into Perth and Adelaide;* August’s rushed announcement of the switch of The Jonesy & Amanda Show, featuring Amanda Keller and Brendan Jones, from Sydney breakfast to national drive;* Whether this is finally the moment when the industry starts properly marketing its DAB+ stations;* Why there’s still been no move to expand The Kyle & Jackie O Show, from Kyle Sandilands and Jackie Henderson, beyond Sydney and Melbourne. Are ongoing enforcement actions from Australian Communications and Media Authority a factor despite “continued confidence”?;* The inheritance left by outgoing CEO Ciaran Davis* An explanation for CADA’s controversial Thy AI voice experiment* Reaching the inflection point where the audio industry returns to growth* Where ARN fits into the media consolidation cycle - could it get back into the outdoor advertising business? And why we shouldn’t read too much into the Are Media tie-in* Opportunities for the industry to come together to rethink how it does Upfronts season* Domain expertise - does it matter that neither Stephenson or Joyce are radio natives? According to Joyce: “I may not have the hard programming skills of a radio programmer, but what I do know is how to motivate people and how to engage people, and I also understand audiences.”Today’s podcast was edited by Abe’s Audio.You’ll find lots more coverage of the ARN Upfronts on Mumbrella. And I’ll be offering my own analysis in our Best of the Week email on Saturday.Have a great day.Toodlepip…Tim [email protected] This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unmade.substack.com
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  • Why Matt James backs himself '110%' to monetise NRL if Nine wins all the rights
    Welcome to an audio-led edition of Unmade, focused on yesterday’s Nine Upfronts. And further down, the investment market seems to like Vinyl Group’s plan to use AI to create ten times as much editorial content.It’s your last chance to sign up to a paid membership of Unmade and lock in all of the current benefits. Next week, we’re going to stop accepting new paying members of Unmade. Instead we’ll be offering membership of an expanded Mumbrella Pro as we bring the two brands closer together.All Unmade membership perks will be carried across, including complimentary tickets to Unlock and Compass for our annual paying members. These won’t be available to anyone else as part of the new Mumbrella Pro membership.Your paid membership also includes exclusive analysis and access to our content archive, which goes behind the paywall six weeks after publication.Upgrade today.Nine’s low risk Upfronts: ‘Fundamentally we are still a premium content long-form business’It’s already been a long Upfronts season. Yet until yesterday afternoon’s Nine Upfront, none of the free to air TV players had set out their wares. In the podcast accompanying this post, I talk to Nine’s new chief sales officer Matt James.It was also Matt Stanton’s first Upfronts as CEO. And although he didn’t come on stage, it was the first for Peter Tonagh not just as a Nine board director but incoming chair.So the event, ultimately, was a vibe check. After the sale of Domain, this was the first look at how Nine is facing the future in what has been a depressed advertising market.On the new content side, this was the least ambitious Nine Upfront I’ve been to since 2008 (the year the best content they had to talk about was Gordon Ramsay and Two and a Half Men). Not that this worried the audience - marketers and media agency people who prefer certainty when they book campaigns. The reliable shows are on the slate - The Block, Married At First Sight, Lego Masters et al. And sport - NRL, tennis and now the English Premier League - were prominent. Plus the winter Olympics.But with the exception of Shark!, featuring Nine-aligned celebs like The Block’s Scot Cam meeting a shark. There was not a single big drama commission from Nine. That was a first, I think.There were some interesting choices around the preso, which was all business. There was no on-air talent on stage. And no lighter moments - imagine a whole Nine Upfronts without Today presenter Karl Stefanovic poking fun at himself. In what must have been a deliberate tone, there wasn’t a single joke in the script. All the men wore suits (of course); all the women wore pantsuits.In our conversation, Matt James reveals that Nine’s management have been working on their purpose for the business - and it’s as a content company: “Fundamentally we are still a premium content long-form business.” But not, it would seem, one that plans to take big risks with that content. Not in this market, anyway.Most of the announcements were iterative - an upgraded self service Nine Ad Managers platform; lots of data and tech partnerships. (What would an Upfront be without a data partnership?)Instead this was an interim Upfront before Nine’s future direction is settled. How to invest the money from the sale of Domain remains an open question. So too is the business-defining decision of what Nine does in the next NRL rights negotiation.Stanton gave a couple of interviews this week to coincide with the Upfronts. He said remarkably little. Giving the benefit of the doubt, it could be that revealing the plan would drive up the price of whatever asset(s) Nine wants to purchase. But it leaves a gap where the vision belongs. After these Upfronts, I’m none the wiser on the vision.The conversation with James does offer a couple of glimpses. As you’ll hear, he is fond of business jargon, but there was a little more than that.Tellingly, was the fact that James was bullish on his ability to monetise NRL across free to air and streaming if Nine chases all rights in the next deal. “To have that control and flow of audience between your BVOD subscribers and your SVOD consumers… would be a phenomenal opportunity. So we already have an incredibly powerful and growing asset base, both in the BVOD and SVOD environment. I think we’d be very successful at it and would absolutely back myself 110%. If not, I’m shortly out of a job in six months.”In other words, as well as free to air, Nine may chase the pay rights currently held by Foxtel.Speaking of Foxtel, James also sent the strongest signal yet that Nine is going to become part of the Video Futures Collective. The VFC was created by Foxtel Media when Foxtel resigned from industry marketing body Think TV and later OzTAM.Despite the fact that Nine unveiled new research designed to demonstrate the effectiveness of television - the sort of thing that might previously have been industry funded via the moribund Think TV - James says that there will be collaboration with competitors.For more than a year, there have been ongoing promises from the TV players to imminently come back together to market their medium. Yet they never quite seem to happen. In our interview, James puts a timeline on it “I would like to think that certainly within the next two months, we can at least start to give clarity on how we would like to move forward as an industry. You know, it’s critical.”More than once, James talked about the virtues of a private exchange. It sounds like the concept - effectively one place where premium video ads can be traded - is a few steps further than just being a concept.In the conversation, we also explore the virtues of Nine buying an outdoor company. And then there’s the question of radio. With Nine Radio’s talk network on the block, it must have been a dilemma on how to present it.The signal on the night was not entirely subtle - while publishing and TV presented side by side, Nine radio’s commercial boss Brian Gallagher did his bit solo. It was a pretty good shop window, and he made Nine Radio seem like an asset worth buying.In our interview James accepted the premise that Nine might be better off owning an FM radio network that does better in the 25-54 demographic. “Obviously, in the FM environment, it does obviously attract to younger audiences. And there are actually strategically some interesting dynamics there that can work when you think about the sort of drive time integration and what those younger audiences represent.”By the time the next Nine Upfronts come around, things should be much clearer. The next NRL deal should be done. If Nine is going to buy into FM radio or outdoor, it will have happened. We’ll see.Vinyl’s AI bet gets early voteThe investment market appeared to like yesterday’s announcement from Vinyl Group that it intends to use AI to create ten times the amount of content it currently produces, while reducing staff costs. Vinyl shares rose by 4.6%.Meanwhile, of the bigger stocks, Seven West Media had the best day, improving by 2.2% while its merger partner Southern Cross Austereo lost 0.6%The Unmade Index closed almost flat for the day, on 472.1 points.More from Mumbrella* Vinyl sticks to break-even deadline, aims to use AI to increase content 10x* ABC admission reignites decades-old ABC paedophile interview furore* Opinion: Instagram’s new PG-13 content rules will hit adults harder than kids* Opinion: Why smart marketers should keep measurement simpleToday’s podcast was edited by Abe’s Audio.Time to leave you to your day. We’ll be back with more soon.If you happen to be at SXSW Sydney this afternoon, the Mumbrellacast is a late addition to the podcast stage. Our guest will be agency bad boy turned big brand builder Mat Baxter. Hopefully we’ll see you there.Have a great day.Toodlepip…Tim BurrowesPublisher - Unmade + [email protected] This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unmade.substack.com
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  • 'Humble and hardworking': Amazon pitches to be Oz ad ecosystem's full funnel friend
    Welcome to a midweek update from Unmade, dropping a little later than usual to accommodate the reporting embargo around this afternoon’s Amazon’s Upfronts.Further down, Vinyl Group shares sink to a 12 month low.To get maximum value from a paid membership of Unmade, sign up today.Your annual membership gets you tickets to October’s Unlock conference on marketing in the nighttime economy; and to Unmade’s Compass end-of-year roadshow.You also get access to our paywalled archive.Upgrade today.‘We are ready now’: Willie Pang on Amazon’s entry into the Australian advertising environment What was most notable about this afternoon’s Upfront with Amazon Australia was not so much the content, but the fact that they decided now is the time to hold such an event.This week was something of a coming out moment for Amazon’s local operation. It seems like longer ago, but Amazon only launched its Australian website in late 2017, with a local Amazon Ads team starting a couple of years later.This week was the most industry-facing Willie Pang has been since becoming Amazon’s country manager two years ago. On Monday we recorded the podcast interview published alongside this post. Yesterday he presented the keynote at REmade, our retail media conference. And tonight he was on stage at Sydney’s Hordern Pavilion, talking to the biggest industry audience Amazon has yet addressed in Australia.As Pang put it in our interview: “It took us a couple of years there to build, to scale, and we feel like we are ready now.”The increased profile is a function of the inexorable progress being made by Amazon. Back in 2023 it passed the threshold as Australia’s most visited online retail destination. And last year, came the big move - the arrival of an ad tier on Amazon’s Prime Video.Unlike other streaming services, the default for users is that advertising tier. That instantly made Amazon one of the biggest players in Australia’s connected TV ecosystem.In our interview, Pang claims a five million total audience, although I think I detected a reticence to expand on where that number comes from. That was answered in this afternoon’s presentation, with the asterisk “Amazon internal”.Pang said there have been talks with ratings body OzTam. Good. I suspect the market will want independent audience verification.Amazon’s challenge now is to get that audience actually watching more Prime Video content.That was a shortcoming revealed at tonight’s event. It was an upfront with very few local upfront content announcements. We already knew that Amazon has the ICC cricket and NBA basketball rights. The only new local announcements were a second season of comedy drama Deadloch and an as-yet-untitled AFL documentary from the production team behind Netflix’s F1 series Drive to Survive.Prime’s content strategy is global rather than local.Not returning, by the looks of it is the Australian edition of workplace comedy The Office. The reviews for the first season were rotten.Instead, the focus was on Amazon’s claim to all parts of the marketing funnel, backed with some tech updates. “Full funnel” was the most frequently used phrase of the afternoon. Pang also appears to be coming to the market with more humility than some of the players Amazon is seeking to displace (Cartology in the retail media space, and Google in the online space spring to mind). Says Pang in our interview: “We would love for brands, marketers, agencies to perceive us as firstly, humble and hardworking. And second, that we’re here to deliver incredible results and value.”He repeated the words “humble and hard working” on stage this afternoon too. That’s a smart position. The message: ‘We can do the same stuff as Google and Meta but we’re nicer’ might well resonate locally.I suspect that the market will soon be talking about Amazon’s demand side platform Performance+ campaign optimisation tool and its audience discovery tool Brand+, in the same breath as Meta’s Advantage+ and Google’s Performance Max. The naming convention certainly suggests that’s the aim.Amazon’s DSP now extends across premium partners including Netflix along with Prime, the Amazon retail platform and the company’s live streaming platform Twitch.A decade ago, the conversation was what Amazon would do to the market when it finally arrived. Without a shadow of a doubt, Amazon is now here.Vinyl Group hits one-year lowMusic publishing and platforms company Vinyl Group took the biggest tumble on the ASX today as its share price fell to the lowest point in more than a year. Vinyl lost 4.4% to land on a market capitalisation of $119m.Meanwhile Southern Cross Austereo lost 1.7% and Ooh Media lost 1.6%.Among the broadcasters, Seven West Media had the best day, gaining 3.7%.The Unmade Index lost 0.21%, closing on 477.6 points.More from Mumbrella:* How Commonwealth Bank slowly became a national media network* ‘This is hate, pure and simple’: Muslim pork ad pulled from awards* Opinion: Why trust actors but not AI?* ASX-listed Lifestyle Communities launches new brand platformToday’s podcast was edited by Abe’s Audio. Time to leave you to your evening. We’ll be back with more tomorrow.Have a great nightToodlepip…Tim BurrowesPublisher - Unmade + [email protected] This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unmade.substack.com
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  • 'We are going to be the client I always wanted': Mat Baxter on his OOH-only tattoo skincare launch
    Welcome to an audio-led update from Unmade. Today we hear a fly-on-the-wall interview with marketing strategist Mat Baxter in which he unloads on premium brands seeking cheap media, and lays out the marketing strategy for his new luxury tattoo skincare brand.It’s your last chance to sign up for a paid membership of Unmade and lock in all of the current benefits. Next month, we’re going to stop accepting new paying members of Unmade. Instead we’ll be offering membership of an expanded Mumbrella Pro as we bring the two brands closer together.All Unmade membership perks will be carried across, including complimentary tickets to REmade, Unlock, and Compass for our annual paying members. These won’t be available to anyone else as part of the new Mumbrella Pro membership.Your paid membership also includes exclusive analysis and access to our content archive which goes behind the paywall six weeks after publication.Upgrade now or miss out.Baxter the iconoclastHal Crawford writes:Mat Baxter has launched a luxury tattoo skincare brand. After spending a career in agencies persuading others to do things, the brakes are off and “it’s time to put up or shut up.”“We are going to be the client that I always wanted. I wanted a client that didn’t want to go to pitch … I wanted a client who cut us in on the success we contributed to without caps or exception … and I wanted a client who, when I was in a meeting and gave a recommendation, they actually took that recommendation.”Baxter says that the Skingraphica brand he is launching (on October 1) is a new category. I spoke with him — for the news story I wrote in Mumbrella — right after his morning gym workout, and he was pumped. The words and numbers flow: tattoos globally are a $6 billion industry, a billion people around the world and one in four Australians sport a tattoo. Baxter discovered there are no scientifically formulated high-end products aimed at the market while he was preparing to receive his first tattoo in the Sydney studio of Swedish maestro Mikael Rämgård. The interesting thing about the venture is Baxter’s marketing strategy: 100% out-of-home in terms of brand spend, with a healthy whack of influencer in the form of the world’s top tattoo artists. “We recognize we have to engage with the best artists in the world … [of the world’s top 10 artists] we're working directly with two of them, and we know the balance.”“There will be no performance marketing … no low-end buys at all. Build a great brand, have great products. Customers will come and find you and buy you. We're not interested in cheap. We want quality.“Above the line, we're going a 100 percent out-of-home. Out-of-home is the last superpower brand channel, in my view, outside of digital.”Baxter, who led strategy for IPG Mediabrands in New York before becoming CEO of Initiative and then Huge, is caustic about the influence of finance on marketing.“ I purposely kept the company private because in my experience, bankers f**k brands. I'm not prepared at this point trying — as a frustrated marketer for years, not being client side, being agency side — I'm not prepared to make brand compromises because of money at this stage.“I want the brand to be looked after and executed and launched in the most pure and uncompromised form possible.”More from Mumbrella…* Clemenger BBDO wins MFA Grand Prix for Samsung campaign* Medibank appoints new chief marketing officer* IAB Australia unites the MMM world for how-to guide* Mumbrella Publish adds Nine’s Tory Maguire to lineup* Channel Seven sanctioned for on-air domestic violence jokes* Opinion: Bigger doesn’t mean better: How moving to a contractor-led model boosted my bottom lineToday’s podcast was edited by Abe’s Audio. Tim will be back with Best of the Week iun the morning.Have a great dayHal CrawfordEditorial Director, [email protected] This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unmade.substack.com
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  • Make sure you clap
    Welcome to an audio-led edition of Unmade. Today we explore last night’s Foxtel announcements and a record breaking crash in Nine’s share price.To get maximum value from a paid membership of Unmade, sign up today.Your annual membership gets you tickets to September’s REmade conference on retail media; to October’s Unlock conference on marketing in the nighttime economy; and to Unmade’s Compass end-of-year roadshow.You also get access to our paywalled archive.Upgrade today.Foxtel Upfront: More sport, better techSo now we have the first proper look at what the new Foxtel will be like. Five months on from the sale to DAZN, last night’s Foxtel Upfront ‘26 event signalled that for the most part, it will be business as usual. Those of us who trooped across Anzac Bridge to Sydney’s old White Bay Power Station saw a show that (not surprisingly given the new owner) swung the emphasis towards the sport portfolio, with less focus on the Binge side of the entertainment portfolio.So far, more has stayed the same than has changed. Kayo, not DAZN, will remain the sports streaming brand, for now at least.Despite losing its HBO content when Warner Brother Discovery launched Max, Binge remains - now leaning on NBC Universal for content. The Paper, the spinoff from The Office, started streaming last week. Ahead of the event, CEO Patrick Delany told me: “It’s held its own and it’s far more profitable without the extraordinary cost of Warner Brothers in it.”Delany wasn’t at last night’s event, instead flying to London for a DAZN board meeting; he sent a video message. His absence wasn’t particularly jarring. The Foxtel Upfronts have always been more the domain of the boss of the Foxtel Media sales house, Mark Frain.As well as Delany, we also spoke to Frain ahead of the event. Highlights from both those conversations accompany this post as a podcast.Although the emphasis was on sport - with perhaps two-thirds of the presentation dedicated to that side of the business - there were entertainment recommissions announced too, including Colin from Accounts, High Country, The Great Australian Bakeoff and Selling Homes. And new content included Run, The Postcard Bandit, and Tough Love.But the direction is towards sport. According to Delany, they’ve never let a rights deal go that they wanted to keep. “We’ve never lost a sports rights content that we didn’t want to lose.” Apart from the English Premier League back in 2015, perhaps.Soon the platforms will slide across to DAZN’s platform technology. And, says Delany, subscribers to the original Foxtel broadcast service will eventually see their streaming service Foxtel Go move across too. (As a grumpy subscriber, that can’t come too soon for me.)Not that the company will be investing any more in the Foxtel hardware. IQ4 and IQ5 boxes will be refurbished or retired. There will be no IQ6.The other piece of hardware that will quickly fade from view is Hubbl. Delany confirmed in the interview that the push is over 18 months after it began. Hubbl is, as he puts it, “in maintenance mode”. That’s not quite send to the farm, but close. Given that the company sold more than 100,000 units (Delany revealed it’s “not tens of thousands” - they can’t just turn off the tap. So technical support for Hubbl will presumably remain for some time.And Frain’s push to create a new centre of gravity for the screen industry away from free to air continues to edge forward with the Video Futures Collection becoming an organisation in its own right.Director of customer engagement Toby Dewar told the room:  “All of this has brought us to a key milestone for the VFC. We are becoming an independent industry backed body. What started two years ago as an informal think tank led by Foxtel Media, it's now becoming something bigger.“With structure, governance and a simple mandate to go faster, to go broader, and to ensure we keep the customer at the center of how we push forward with the streaming revolution.”There was no announcement last night of one of the free to air players joining the VFC, which Foxtel has been pushing for. But Dewar did announce, slightly vaguely: “I'm excited to say that along with Seven, Nine and Paramount, we are exploring ways to collaborate and focus on shared research projects to better understand the outcomes across screens.”Other announcements included a move into gaming via a tie-up with Livewire; a push into retail media and a new brand-funded content arm with (I thought rather clever) name of Narratv. Is branded entertainment back?* Declaration of interest: Foxtel provided me with accommodation and covered some of my travel to the eventNine share price drops by a third after Domain exitNine’s share price went through a record 35.9% wipeout on Thursday, taking almost $1bn off its market capitalisation.However the change was expected, as the market revalued the stock after the sale of Domain to US real estate giant Costar. Yesterday was the date for Nine’s shares to go ex-dividend, which means that anybody who buys Nine shares from now on are not entitled to the special dividend from the Domain sale when it is paid out at the end of the month.Nine’s new market cap is $1.7bn.It was also a generally down day elsewhere on the Unmade Index, which monitors the performance of Australia’s listed media and marketing companies.Seven West Media lost 3.5%, Ooh Media lost 2.6% and Ive group lost 2.2%.In the lower reaches of the index, Sports Entertainment Group - owner of SEN Radio - lost 7.3% while research house Pureprofile lost 6.7%. Vinyl Group gained 15%.Thanks to Nine’s big drop, the Unmade Index also saw the biggest one-day fall in its history, losing 20.3% to land on 464.2 points.Time to leave you to your Friday.I’ll be back tomorrow with Best of the Week. I’ve been thinking about the Lachlan succession, and last night’s news of a potential Paramount takeover of WBD.Have a great dayToodlepip…Tim BurrowesPublisher - Unmade + [email protected] This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unmade.substack.com
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Media and marketing news with all the in-depth analysis, insight and context you need. Unmade offers industry news from an Australian perspective, from the founder of Mumbrella and the author of the best-selling book Media Unmade, Tim Burrowes unmade.substack.com
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