Pouring pints for thirsty tourists, defusing situations with drunk patrons, and finding flow in the Friday night rush with Brian Wynne, a barman in Dublin. What caused one customer to throw a dog at Brian? And what is "craic"?If you'd like to reach-out to Brian, we'll pass along your note. Just email
[email protected] BOOK ALERT!You may be aware that I’ve written or co-written five business books, including The Power of Moments and Made to Stick. I’ve got a sixth book out now called RESET: How to Change What’s Not Working. It’s a book intended to help you and your team get unstuck, to overcome the gravity of the way things have always worked. Learn more about the book and order it here. You can also listen to it on Audible and at Apple Books.Got a comment or suggestion for us? You can reach us via email at
[email protected] to be on the show? Leave a message on our voice mailbox at (919) 213-0456. We’ll ask you to answer two questions: What do people think your job is like and what is it actually like? What’s a word or phrase that only someone from your profession would be likely to know and what does it mean?