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Calling Operator with Laura Nicol

Laura Nicol
Calling Operator with Laura Nicol
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  • Ep 44. Scaling Hnry with Karan Anand—Inside the Chief Strategy Officer Role, His Operating Philosophy, Abductive Logic
    Today, I'm connecting with Karan Anand, Chief Strategy Officer & Managing Director, Australia at Hnry.We trace his journey from 13 years in consulting to becoming Hnry’s first hire in Australia, exploring what it really means to lead without ego, think in systems, and be a force multiplier for founders.Inside the episode:His experience as a new dadBuilding generational community projects, including the creation of the Young Seek Professionals NetworkThe co-pilot model of the Chief Strategy Officer—and how to support founders while staying anchored to long-term goalsWhat it meant to be the first hire in Australia for Hnry—and how to scale without a playbookWhy being in rooms you're “not ready for” is often where you learn the most—and how to hold your ground when you get thereThe startup superpowers management consulting teaches: structured problem solving, corporate technique, and navigating directional tensionBreaking a company into 26 first-principles components to build a three-year strategy—and reaching a consensus on directionBuilding Hnry’s "Sole Trader Pulse" data play—and turning underrepresented customer voices into strategic advantageMoving between inductive and abductive logic when data is sparse but decisions can’t waitThe traits Karan looks for in strategy operators at early-stage startupsHis operating philosophy: Helping people become their best in service of the businessWhy systems thinking is a survival skill in fast-scaling companiesConnect with Karan Anand on LinkedIn. Learn more about Hnry.Other operators mentioned in the episode:Brandon Palmer, Head of Marketing @ HnrySandeep Chandra, Strategy @ AtlassianAlbert Patajo, Chief of Staff @ NexlHarry Hamilton, Product @ Tracksuit, Co-Founder @ Fuzzy A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 43. Sophie McKay on Launching Tech Brands Across Asia-Pacific—Qualtrics to Notion
    **Join us at our first-ever podcast meetup in Sydney. Info below**Today, I'm connecting with Sophie Mckay, Head of Marketing, Asia Pacific and Japan at Notion. Sophie’s career has been all about scaling tech brands across the Asia-Pacific region (APAC). Before joining Notion six months ago, she spent almost a decade at Qualtrics—starting as the first marketing hire in APAC and growing the team to 17, launching across six regions. In her words: “Every country or region we went into felt like a startup within a startup.” Now, she’s crafting Notion’s brand story and building her dream marketing team for APAC.In this episode, we dial into:Balancing a high-growth tech career with life as a mum to two young boys (3 and 5) and a pilot husband who’s often in the sky. Sophie shares how she makes it work.Could Sydney become “Silicon Sands”? Sophie weighs in.Why she loves launching companies across APAC—and the three-part strategy that sets her up for success every time.Notion's Australian takeover: A front-row seat to Sophie's "launch moment" (and why community love is everything).Her first 30 days at Notion: How she left onboarding in San Francisco with a fully approved marketing plan, ready to roll the moment she landed back in Sydney.Leading cross-cultural teams and appreciating the nuances of a region's go-to-market motion.Building things from scratch: The signals that tell you it’s time to scale or pivotHiring philosophy: Why you should always recruit someone who "scares you" (and why Sophie spent 18 months finding a first marketing hire).Finding Nemo wisdom: "Just keep swimming, swimming, swimming" (and remember you're not saving lives).Joy as a metric: "Startups are full on. Just make sure you’re always having a really good laugh every single day. If you're not, change up what you're doing."Operator shoutout: Carrie Ball, Talent Acquisition Lead APAC at Rippling. "What really stands out is how she brings a human element to the recruitment process. Her posts are hilarious—and honestly, I think she’d be such a fun guest to have on the podcast to talk about building teams from scratch across APAC."Thanks to Kelly Souders and Kirsty Poynter for helping shape this interview and for your time on the pre-interview chats.Connect with Sophie:LinkedInResources mentioned in the ep:Notion {Notion is the all-in-one workspace for teams to share knowledge, manage projects, take notes, and more}Hello, Australia! By Andrew McCarthyHow OpenAI turns shared knowledge into faster workflows with Notion**📆  JOIN US: Calling Operator x Notion coffee | Apr 29, 10am**Some of the best conversations happen off-mic. ​That’s why I’ve teamed up with Notion to bring the Calling Operator community together in Sydney.The deets:🌞 First-ever pod meetup in our most-listened city >> Sydney🌞 Tues, Apr 29 at 10am (Surry Hills location) 🌞 Past podcast guests are coming—swap stories, ask questions🌞 RSVP here A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 42. Culture Drivers with Olivia Panzic—Leading Marketing Communications and Building High-Performing Teams at TikTok ANZ
    **Join us at our first-ever podcast meetup in Sydney. Info below**Today, I'm connecting with Olivia (Liv) Panzic, Head of Marketing Communications at TikTok ANZ. A core part of Liv’s belief system? Look after people. And it shows. Her colleagues and mentors describe her leadership at TikTok as “people-centric,” “human-first,” and “transformative for those around her.” This conversation covers three big themes: creating thumb-stopping content, being brave, and leading from the heart.In this episode, we cover:Why everything is better after a good night’s sleep (thanks, Mum).Community as strategy—not just support, but a growth engine.How a failed startup led her to TikTok—proof that the algorithm of life sometimes gets it right.Her first three years at TikTok ANZ—moving to Sydney, stepping into leadership, and building a marcomms strategy that clicks.A reminder that growth is layered: internal, external, and relational.Want to break into startups? Ditch the “pick me” mindset—find your match (tips inside).Leading inside a global company and bringing local context to celebrate culture drivers.Creating space for your team to grow and go viral in their own way.Why talking out loud to AI tools like ChatGPT changes the game for storytelling, advertising, and attention. Looking ahead to reaching people through voice.Staying humble: “You’re never too big for a small job.”Operator shoutout: How Elly Strang and the team at Tracksuit rewrote the playbook on early-stage B2B comms and content. Why their customers say: “Hey, I want this company to win as much as I love their product.”Connect with Liv:Connect With Liv on LinkedInOthers Mentioned in the Episode:Elly Strang at TracksuitKendall Moses at UberPip MarlowTony ReidHuge thanks to Hayley Saddleton and Shani Kugenthiran for the pre-interview chats. You're so right. Liv. Is. Magic.📆  JOIN US: Calling Operator x Notion coffee | Apr 29, 10amSome of the best conversations happen off-mic. ​That’s why I’ve teamed up with Notion to bring the Calling Operator community together in Sydney.The deets:🌞 First-ever pod meetup in our most-listened city >> Sydney🌞 Tues, Apr 29 at 10am (Surry Hills location) 🌞 Past podcast guests are coming—swap stories, ask questions🌞 RSVP here A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 41. Rach Matters on Turning OCD Anxiety into Her Superpower and Scaling to Senior Program Manager at Linktree
    Today, I'm connecting with Rach Matters, Senior Program Manager at Linktree. Rach’s sweet spot is joining fast-growing organizations with a blank job description, and she’s had the privilege of learning company building through EA-exec partnerships with Linktree’s Alex Zaccaria and seasoned entrepreneur Janey Martino.In this episode, we cover:Why worrying is like a rocking chair—it keeps you busy but gets you nowhereScaling herself alongside one of Australia’s biggest tech success storiesSupporting leaders through hypergrowth and high-stakes momentsThe EA-executive relationship and the magic of high-trust partnershipsCreating calm in chaos (while secretly thriving in it)Why waiting back isn’t Rach’s styleUnderstanding the individual needs of your leadership team (it’s not one-size-fits-all)Strategic restraint—bringing deep knowledge of the leadership team into operations and learning to 10x things without adding process frictionTaking pieces of wisdom from each leader you work withLow-key Sundays and the power of restConnect with Rach on LinkedIn here.  A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 40. Shipra Mahindra: From Software Engineer to Canva’s First PM and Product Leader at Octopus Deploy
    Today, I'm connecting with Shipra Mahindra, Principal Product Manager at Octopus Deploy. Let’s just say—Shipra’s peers can’t stop raving about her. She made her mark as the first product manager at Canva, working closely with co-founder Mel Perkins and the early mobile team. Shipra takes us through the highs, lows, and many celebrations that came with launching and scaling Canva’s first mobile app. She shares how she found her rhythm as a product manager and the lessons she's learned, both as a human and a product leader, during rapid growth at Canva, Xero, Creatively Squared, and now at Octopus Deploy. And when she’s not leading product, she’s showing how New Zealand can be an incubator for world-leading, world-class companies as a Partner at Phase One Ventures.Connect with Shipra Mahindra. A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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About Calling Operator with Laura Nicol

Join Laura Nicol (your host) as she dials into the stories of startup operators in the trenches of building and scaling companies. Together, we master the art of ‘building the plane while flying it', drawing on insights from leaders and rising stars at companies like Tracksuit, Canva, Culture Amp, Atlassian, me&u, Airwallex, Eucalyptus, and more. Laura's day job is Chief of Staff to Maxine Minter﹢Co Ventures—all views shared on this podcast are her own.
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