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Calling Operator with Laura Nicol

Laura Nicol
Calling Operator with Laura Nicol
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  • Ep 53. Savannah Black on Range, Hypergrowth & ADHD
    Laura Nicol dials into Savannah Black.For Savannah, being a startup operator is about making the company work in the real world. All the forward planning, mission, and vision stuff is important. That’s the on-paper part. But being an operator is about making it actually work. You can see it in action at Crypto Tax Calculator: four roles, three promotions, each adding new layers of context. Today, she’s Chief of Staff to CEO Shane Brunette at Crypto Tax Calculator.We get into:Savannah's late ADHD diagnosisWorking with energy management cycles, hyperfocus windows and stimulation requirementsWhat broke (and what didn’t) during Crypto Tax Calculator's hypergrowth from 20 to 60 peopleThe Maker vs Manager schedule that protects deep work (remote-first culture)Why chaos isn't something we need to fix: "It's where innovation comes from""Narrate everything": Learning how to avoid communication breakdowns at scaleHer prioritisation stack: "[Eisenhower Matrix] I will ignore what's urgent till the cows come home"Also mentioned:Michael StocksShane BrunetteBeth MackinnonSophie GerberCrypto Tax CalculatorRange Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 52. Operational Leadership with Alexey Mitko
    Laura Nicol dials into Alexey Mitko. Alexey’s career has been all about operational leadership. Finance, HR, legal — he’s held the keys to the gritty, foundational work that lets startups scale without falling apart.He puts it simply:“When the startup community has been so generous in teaching me how to see the world differently as a 20-something, it’s my obligation — as an almost 40-year-old (don’t forget to stretch, people) — to do the same. If I can pass it on, use my skills, and maybe get rewarded along the way? That sounds pretty good to me.”Inside:I tapped into Alexey’s communities to crowdsource the questions we all wanted answered. How he operates, what he’s learned, and why he believes in being part of the “supporting cast” that helps others shine.Helping founders survive the weird, wonderful, and maddening ride of going from nothing to somethingWhy one year in a startup can feel like three years of career growthFrom Interactive Accounting in Sydney’s Tank Stream Labs → Canva (back when it was just 20 people in Surry Hills) → Koala (where he built his “early-stage scaffolding” system) → Eucalyptus (his first founder seat)The three things that defined Eucalyptus’ early success: a battle-tested ops team, exceptional early hires, and a dash of luckFinding (and owning) the stage you’re most useful inHow to think about ESOP as an employee. How founders think about ESOP as an employer.Also mentioned:Read this before you accept an equity offer at a startup: Alexey’s guide to employee share schemes in Australia, drawing on lessons from designing Canva, Koala & Eucalyptus’ ESOPs. Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 51. Falling in Love with Startups and Running—Phoebe Pincus
    Laura Nicol dials into Phoebe Pincus, COO at Startmate and Co-Founder at Cheeky Run Club.We cover a lot. Learning to lead when you've never had female leadership role models. Being the opposite of a perfectionist. Her career journey from psychology student to general manager to chief of staff to COO. We also get into starting Cheeky Run Club, balancing passion projects with big jobs, and finding your “bumper rails". If Cheeky Run Club brought you here, hello cheeky friends! Inside:The Good Weekend Quiz: A pandemic-born family ritual that still lives on today.Becoming a leader others want to follow: Phoebe’s aha moment? A halftime pep talk at social touch rugby. “I’ve seen you give half-time pep talks at social touch… you just need to find a way to do it that feels authentic to you.”Designing COO-CEO partnerships and her role managing internal operations and external fundraisingTransitioning from Chief of Staff to COO. Differences. Common ground. Practical to-dos.“How do you set goals?” One of the most-asked questions in Chief of Staff circles.Life rules and systems: “Always Swim,” prioritising what you know you should be doing, and the shadow theory of values.Representing running the Cheeky way: joyful, social, best thing for your mental health. Plus why even non-runners turn up for the women's health content.The Cheeky outlet: “this is my thing, it feels like an extension of us”Want to connect with Phoebe? Find her on LinkedIn.Also mentioned:Maisy BennettMichael BatkoJason FangCheeky Run Club: Spotify, Apple, Instagram, Cheeky’s SubstackAnna ColdhamHow to fall in love with running with Phoebe & Anna from Cheeky Run Club (KICPOD)How to fall in love with running (Cheeky Run Club)Pre-interview chats:Bronte McHenry (Listen to Bronte's Calling Operator episode)Kelly Spoerk Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 50. Emer McCann on Building People Functions & Scaling Orgs
    Laura Nicol dials into Emer McCann, Head of People & Chief of Staff at Simply Wall St.Emer scaled Deputy’s people and culture through hypergrowth (70 to 350 employees) before joining Simply Wall St as employee #15 to build from zero. She’s the quiet force behind the chaos. The puppeteer, the glue, the phrasebook for hard conversations.Inside this conversation:Irishness, “Notions” and confidence. How cultural conditioning shapes self-advocacy.When to hire your first people lead (or fractional exec)—and what happens if you wait too long.The capacity reality of becoming a new mum while building companies: “I can’t do what I used to do. What’s next is understanding my capacity—and not overpromising.”From solo people operator to team of eight: When Deputy hired its first Chief People Officer, Emer’s one-person people function turned into an eight-person team. “I didn’t know any different—I just thought, oh, this is normal, this is what a startup is. But no, that’s not what a startup is.”Rebuilding from zero at Simply Wall St: Taking lessons from a wild scale journey—and starting again.Gap-filling as a career philosophy: Spot the strategic holes no one else sees—and fill those boots.Why Emer spends time in “small little huddles,” mapping what matters to each person before the big meeting.Signs of people pleasing yourself into burnout: “You do everything—but don’t do anything really well.”Her winning formula: First-principles thinking. Solving for what matters. Tying it all back to the business metrics.Want to connect with Emer? Find her on LinkedIn.Also mentioned:Xavi FerróAl BentleyNaveen NAlex LunnonSparketypeJefferson FisherNadine Blackie Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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  • Ep 49. Liani Strauss on Keeping Tracksuit on Track
    Laura Nicol connects with Liani Strauss, Chief of Staff at Tracksuit.Liani’s background in industrial engineering gave her structure. Startups gave her speed. Today, she works at the intersection of strategy, systems, and people—helping shape how Tracksuit scales from the inside out.Inside the conversation:Early days of BizOps at Tracksuit: “We were the bridge—setting up scaffolding for new functions, then stepping back so specialists could help them fly.”Evolving from "make it work" to "make it scale". How a Zapier x Google Sheets x DocuSign piece of art turned into a multi-jurisdictional global ESOP system.Why Chief of Staff effectiveness hinges on intentional relationship design. Liani's experience building deep trust with CEO and co-founder Connor ArchboldMovement unplugged. Her go-to for staying groundedA lesson in acceptance... a Blue Crush storyWhy continuing to invest in relationships is her theme of her yearGetting creative under pressure (especially when the fridge is empty)Her quiet superpower: regulating emotional temperature in high-stakes moments—something others spotted in her long before she named it in herself.Want to connect with Liani? Find her on LinkedIn.Also mentioned:Daniel LombardAlexandra GnossMatthew HerbertChristine van HoffenJulian RapattoniHarry FlettDan DanilovDave from LegalJason Wilby Guest ideas?Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. A note from your host, Laura:My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons. Never miss an episode:Subscribe on your favourite platform:SpotifyApple Podcasts(Other) CallingOperator.com
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About Calling Operator with Laura Nicol

Join Laura Nicol (your host) as she dials into the stories of startup operators in the trenches of building and scaling companies. Together, we master the art of ‘building the plane while flying it', drawing on insights from leaders and rising stars at companies like Tracksuit, Canva, Culture Amp, Atlassian, me&u, Airwallex, Eucalyptus, and more. Laura's day job is Chief of Staff to Maxine Minter﹢Co Ventures—all views shared on this podcast are her own.
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