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Conflict Managed

Merry Brown
Conflict Managed
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  • Ep 183, There’s a Human on the Other Side of the Conflict
    This week on Conflict Managed we welcome Rita Cincotta. Together we explore: Is everyone coachable? Planting seeds for reflection Investing in yourself and others through consistency and practice in the “boring,” yet essential, everyday actions Forming trust at work Polite cooperation vs. collaboration Demonstrating a desire to understand colleagues Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration   Rita Cincotta is the Founder and CEO of The Deliberate Leader, a leadership development practice dedicated to helping leaders cultivate intentionality, clarity, and impact in their leadership. She is a seasoned professional in leadership development, serving as a facilitator, speaker, coach, author, and non-executive Board Director. With over two decades of experience, Rita has held executive positions across various industries and now consults widely in the sectors of technology, healthcare, financial services, aged care, media and advertising, not for profit, e-commerce, FMCG, and higher education. Her journey into deliberate leadership began with a career in Human Resources, where she held C-suite roles leading teams through complex transformations. Through these experiences, she saw firsthand the impact of intentional leadership—how clarity, purpose, and authenticity shape not just leaders, but entire organisational cultures. Recognizing a gap in how leadership was often approached, she transitioned from corporate leadership to coaching, training, and speaking to help others lead with greater intention and impact. Since 2018, she has been dedicated to equipping leaders with the tools to cultivate high-performing, healthy teams. As an accomplished facilitator, Rita has expertly crafted and delivered leadership programs tailored to different industries and businesses. Her qualifications are in the domains of Organisational Behaviour, Human Resources, Marketing, and Industrial and Employee Relations. Additionally, Rita is a Graduate of the Australian Institute of Company Directors (GAICD), a member of the Australian Human Resources Institute (MAHRI), and an alumnus of the Australian Institute of Company Directors. She holds accreditations in Clarity 4D, Herrmann Brain Dominance Instrument (HBDI), and the Korn Ferry Leadership Architect method. Rita has spoken on national and international stages as a keynote speaker, addressing topics including team performance, cultural transformation, change management, resilience, and innovative work methodologies. In 2021, she authored her debut book, Evolve: The Business Partnering Playbook, followed by her second book, You Are How You Lead, in 2023. Rita is a Board Director and serves on the Board and subcommittees of Peninsula Health and Left Write Hook. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
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  • Ep 182, Difficult Boss or Toxic Boss
    This week on Conflict Managed we welcome Dr. Laura Hambley Lovett. Join us as we explore: The difference between a difficult boss and a toxic boss The vital importance of clear conversations and telling people the truth The key to having courageous conversations: practice, practice, practice. What is your psychological contract at work? Laura Hambley Lovett’s new book: I Wish I’d Quit Sooner: Practical Strategies for Navigating and Escaping a Toxic Boss Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Dr. Laura Hambley Lovett is an organizational psychologist and thought leader sought-after internationally for her expertise on workplace culture, career development, toxic leadership, and burnout. Along with her 25 years of experience in her field, she holds a PhD in industrial/organizational psychology from the University of Calgary, where she is currently an adjunct professor. A passionate entrepreneur, she has founded several psychology practices in Canada and hosts the widely followed podcast Where Work Meets Life. In addition to I Wish I’d Quit Sooner, she has published two psychological thrillers, Losing Cadence and Finding Sophie, aimed at both captivating readers and raising awareness on important topics around mental health and domestic violence, currently being adapted for a TV series. Dr. Laura is also co-founder of the WITH HER movement focused on ending violence against women and girls. She received a Canadian Women of Inspiration Award as a Global Influencer in 2018. For more information, visit https://drlaura.live. Social media: https://www.instagram.com/drlaura.live/  https://www.facebook.com/Dr.Laura.whereworkmeetslife https://www.linkedin.com/in/drlaurahambley/ https://x.com/DrLaura_ https://www.tiktok.com/@drlaura.live Pre-order: I Wish I’d Quit Sooner: Practical Strategies for Navigating a Toxic Boss   #ConflictManaged #Podcast #ToxicBoss #CourageousConversations
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  • Ep 181, Be Coachable
    This week on Conflict Managed, we welcome Grant Freeman. Together we explore what it really means to be coachable and how openness, clarity, and curiosity shape strong teams and thriving businesses. 💡 Topics include: • Serving small businesses well • Clear communication: pick up the phone, Zoom, or Teams • Avoid making rules for the lowest common denominator • Catching your people doing something right • Taking the pulse of your organization • The difference between urgent and important Good management doesn’t happen by accident. It’s built through honest dialogue and consistent care. Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.   Grant Freeman is President at Thryv, which provides comprehensive business management tools—CRM, marketing automation, appointment scheduling, and reputation management—to over 350,000 small businesses across the U.S. Their platform aims to streamline operations, enhance customer engagement, and foster growth for local businesses Grant’s prior title was Chief Customer Officer focusing on improving the client and employee experience to create highly engaged and happy clients. Grant remains focused on leading the global team responsible for acquisition, retention, operations and client success. Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.   #ConflictManagedPodcast #LeadershipDevelopment #WorkplaceCulture #CommunicationMatters #BeCoachable
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  • Ep 180, Find the Friction & Address It
    This week on Conflict Managed we welcome Jimmy Burroughes. Join us as we explore: Spotting friction early and turning it into progress Rebuilding trust following the S.E.R.V.I.C.E method Simple leader routines that improve performance and retention Take the weekly 20 Minute Reflection Challenge Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Jimmy Burroughes has transitioned from commanding military units in difficult environments to steering senior leaders at top organizations like Samsung, Lego, Fonterra, and Bank of America. He’s the author of bestselling books “Beat Burnout – Ignite Performance" and “Escape the Multitasking Trap.” His signature "Simplify to Amplify" methodology is all about removing friction and complexity fast, leading to an average 47% improvement in leadership performance within just 90 days. With 3,000 leaders transformed across 40 countries, Jimmy delivers real, measurable results rather than theoretical frameworks. His practical, action-ready solutions have boosted productivity by 156%, increased retention rates, and saved organizations millions. Plus, his approach empowers managers to act confidently—no burnout allowed. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Burnout
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  • Ep 179, Reflect, Report, Resolve.
    This week on Conflict Managed, we welcome back award-winning attorney Jessica Childress for her third appearance on the show. Join us as we discuss:  Leaving a toxic workplace on your own terms  Toxic vs. Illegal work environments Leaving with dignity Your multi-hyphenated identity impacts the world Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.   Jessica Childress is the author of Peace: Leaving a Toxic Workplace on Your Own Terms.  Ms. Childress has practiced employment law for over eleven years, representing organizations of all sizes and individuals in employment law matters.  She is the Managing Attorney of the Childress Firm PLLC, a boutique employment law firm, based in Washington, D.C.  Ms. Childress holds a Bachelor of Arts in Government and African American Studies from the University of Virginia and a Juris Doctor from the University of Virginia School of Law. Ms. Childress graduated Phi Beta Kappa and with High Distinction from the University of Virginia in 2007.  Prior to launching the Childress Firm PLLC, Ms. Childress served as an associate at two global law firms and as an attorney at the United States Department of Justice.   Ms. Childress has litigated retaliation, discrimination, sexual harassment, non-competition, trade secret, unfair labor practice, and whistleblower cases before various tribunals. She serves clients in general business transactions with employees and independent contractors. Ms. Childress drafts agreements such as employment agreements, consulting agreements, severance agreements, and confidentiality agreements.  She has been the recipient of several honors, including the National Bar Association’s 2018 Young Lawyer of the Year Award, the Washington Bar Association’s 2017-2018 Young Lawyer of the Year Award, the National Bar Association’s 40 under 40 Best Advocates Award, the Kim Keenan Leadership & Advocacy Award, the Greater Washington Area Chapter of the National Bar Association’s Rising Star Award, and recognition by the National Black Lawyers as one of the top 100 black attorneys. In 2022, Ms. Childress received the Women Owned Law organization’s Woman Legal Entrepreneur of the Year Award. Ms. Childress has been named to the 2020, 2021, 2022, 2023, and 2024 Washington, D.C. Super Lawyers (Thomson Reuters) Rising Stars lists. In 2024, The Childress Firm PLLC was honored as a Top 100 Minority Business Enterprise by the Capital Region Minority Supplier Development Council.  Ms. Childress is a 2022 graduate of the Aspen Institute’s Justice and Society program. Ms. Childress serves as a contributor for Arianna Huffington’s international media outlet, Thrive Global. She has been featured in numerous publications, including Forbes, Essence, the Huffington Post, Success, and Entrepreneur.   https://thechildressfirm.com/ Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.  
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About Conflict Managed

Conflict Managed is a podcast about toxic workplaces and how to fix them. Listen to stories of dysfunction and triumph from different walks of life and professions. Join us on the journey as we talk about the good, bad, and ugly of our work environments and discuss a vision for the future of human-centered workplaces where people are not only treated with dignity and respect but encouraged to be their brilliant selves. Managing Conflict is not magic, though it takes intentional and sustained planning for health to win over chaos in any environment. Conflict is normal and expected. Let’s deal with it.
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