Conflict Managed

• Ep 167, Taking Responsibility

  This week on Conflict Managed we’re joined by Mark Astor for a conversation about what it really takes to run a successful business and a healthy workplace. We talk about: Why structure matters: the role of policies, procedures, and systems in keeping conflict at bay The journey, challenges, and rewards of building a small business from scratch How to hire well, delegate wisely, trust your team, and let go of control Staying mission-driven and making sure your employees understand the “why” behind the work Join us as we explore the connection between taking responsibility as a leader and creating a thriving business where people want to work. Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. Mark was born and raised in the United Kingdom. He came to the US for college where he received his Bachelor of Arts Degree from the University of Michigan in 1990, his Juris Doctorate from Nova Southeastern University College of Law, and his Master of Laws Degree (L.L.M.) from American University. Mark began his legal career as a Palm Beach County Assistant State Attorney and served as Chief of two different County Court Divisions and, thereafter, was promoted to a felony trial division. He has handled thousands of cases ranging from first-degree misdemeanors to Capital Murder. In February 2016, Mark formed a concierge law service dedicated to helping families and individuals suffering from substance use and mental health disorders. Together with his experienced team and using the tools and resources only available to an experienced practitioner, Mark has been witness to many individuals experiencing the miracle of HOPE and recovery. When he’s not working in his law practice, Mark empowers members of the community by teaching Krav Maga. He also enjoys an early morning work-out believing that a healthy body leads to a healthy mind. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictManaged #LeadershipDevelopment #SmallBusinessSuccess #WorkplaceCulture #MissionDriven #Podcast

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• Ep 166, What is Conflict?

  This week on Conflict Managed, we welcome Dr. Ute Liersch for a thoughtful conversation about navigating life and work with courage and clarity. We explore: How you want to show up in the world Focusing on behavior instead of judging the person What courage really feels like Owning and handling personal mistakes The hidden harm of toxic positivity Why creating doubt in your own beliefs can help you grow Building resilience by learning to yield rather than break   Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.   Dr Ute Liersch is a Chartered Counselling and Coaching Psychologist with over two decades of experience in navigating the complexities of stress, leadership, and change. Neurodivergent and a cancer survivor, she brings both clinical precision and lived depth to her work. Known for her calm authority and elegant pragmatism, Dr Ute helps people lead — and live — with psychological clarity and emotional integrity. Her work spans trauma-informed leadership, functional communication, and sustainable high performance, and she’s trusted by organisations from Biogen UK to The Soke and Birkbeck University. She is the author of A Minimalist’s Guide to Becoming Resilient, a practical and psychologically rich resource for those ready to shift from overwhelm to embodied clarity.  Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

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• Ep 165, Text & Subtext in Conflict

  This week on Conflict Managed, we welcome mediator and educator Richard Birke for a thoughtful conversation about what’s said, and what’s underneath, in conflict. Tune in as we explore: • How the unusual grabs our attention • Listening without (negative) reaction • The desire to be “further from the bear” • Needs vs. how we try to meet them • A simple listening tool: the 5-second pause • Always take the high road • Asking yourself: What do I want? What’s available? What if nothing changes? Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. Richard Birke is the chief architect behind JAMS Pathways. Drawing from his leadership experience within the JAMS Institute, Mr. Birke will leverage his wealth of wisdom and knowledge to ensure JAMS Pathways delivers industry-leading service to help clients navigate conflict. A 30-year veteran in the field and in the classroom, Mr. Birke is a hands-on leader and has won two national writing awards for his work in the psychology and neuroscience of mediation and negotiation. Additionally, he has taught dozens of innovative courses around the world, given hundreds of lectures and speeches, and mediated complex disputes involving such matters as an international child abduction, civil rights and the creation of national wilderness areas. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictManagedPodcast #WorkplaceConflict #ProfessionalGrowth #Podcast #WorkplaceWellbeing #ActiveListening #LeadershipDevelopment #ConflictResolution

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• Ep 164, Calm Quiet Power

  This week on Conflict Managed we welcome Jess Baker. Join us as we discuss: Developing self-belief, resilience, and confidence Super-Helper Syndrome: A Survival Guide for Compassionate People Ruminating on things that don’t matter Untapped potential at work: looking for and developing empathic and compassionate colleagues ‘Powered By Empathy’ YouTube channel 🎧 Conflict Managed is available wherever you get your podcasts, and on YouTube: @ 3pconflictrestoration. Jess Baker is a Chartered Psychologist, an Associate Fellow of the British Psychological Society, and a leadership coach. Her award-winning book, The Super-Helper Syndrome: A Survival Guide for Compassionate People, has been translated into several languages. Jess speaks at conferences and festivals. She’s a regular commissioned writer on the subject of leadership and workplace wellbeing. Over a thousand people have been through her programme, Tame Your Inner Critic. As an expert on the welfare of helpers she offers her services on a voluntary basis to charities including NSPCC and CarersUK. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictResolution #WorkplaceConflict #ListeningAtWork #LeadershipSkills #Compassionate #Empathy #Resilence #Confidence

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• Ep 163, Bad News Doesn’t Get Better With Time

  This week on Conflict Managed we welcome James Terry. Join us as we discuss: Acting for your good and the good of others Talking with instead of at coworkers Disagreement may feel uncomfortable, but do it anyway How and why to develop the virtue of courage Foundations of a great team: professional respect and honesty in communication Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. James Terry has worked in the HR and staffing sector for over 15 years and holds an MBA from Carnegie Mellon University. Throughout his career, James has built expertise in strategy, sales, and leadership, with a focus on driving high-performing organizations. His experience has broadened through assignments in multiple countries, delivering results in collaboration with local teams. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #EmployeeEngagement #HighPerformingTeams

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