Conflict Managed

• Ep 181, Be Coachable

  This week on Conflict Managed, we welcome Grant Freeman. Together we explore what it really means to be coachable and how openness, clarity, and curiosity shape strong teams and thriving businesses. 💡 Topics include: • Serving small businesses well • Clear communication: pick up the phone, Zoom, or Teams • Avoid making rules for the lowest common denominator • Catching your people doing something right • Taking the pulse of your organization • The difference between urgent and important Good management doesn’t happen by accident. It’s built through honest dialogue and consistent care. Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.   Grant Freeman is President at Thryv, which provides comprehensive business management tools—CRM, marketing automation, appointment scheduling, and reputation management—to over 350,000 small businesses across the U.S. Their platform aims to streamline operations, enhance customer engagement, and foster growth for local businesses Grant’s prior title was Chief Customer Officer focusing on improving the client and employee experience to create highly engaged and happy clients. Grant remains focused on leading the global team responsible for acquisition, retention, operations and client success. Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.   #ConflictManagedPodcast #LeadershipDevelopment #WorkplaceCulture #CommunicationMatters #BeCoachable

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• Ep 180, Find the Friction & Address It

  This week on Conflict Managed we welcome Jimmy Burroughes. Join us as we explore: Spotting friction early and turning it into progress Rebuilding trust following the S.E.R.V.I.C.E method Simple leader routines that improve performance and retention Take the weekly 20 Minute Reflection Challenge Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Jimmy Burroughes has transitioned from commanding military units in difficult environments to steering senior leaders at top organizations like Samsung, Lego, Fonterra, and Bank of America. He’s the author of bestselling books “Beat Burnout – Ignite Performance" and “Escape the Multitasking Trap.” His signature "Simplify to Amplify" methodology is all about removing friction and complexity fast, leading to an average 47% improvement in leadership performance within just 90 days. With 3,000 leaders transformed across 40 countries, Jimmy delivers real, measurable results rather than theoretical frameworks. His practical, action-ready solutions have boosted productivity by 156%, increased retention rates, and saved organizations millions. Plus, his approach empowers managers to act confidently—no burnout allowed. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Burnout

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• Ep 179, Reflect, Report, Resolve.

  This week on Conflict Managed, we welcome back award-winning attorney Jessica Childress for her third appearance on the show. Join us as we discuss:  Leaving a toxic workplace on your own terms  Toxic vs. Illegal work environments Leaving with dignity Your multi-hyphenated identity impacts the world Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.   Jessica Childress is the author of Peace: Leaving a Toxic Workplace on Your Own Terms.  Ms. Childress has practiced employment law for over eleven years, representing organizations of all sizes and individuals in employment law matters.  She is the Managing Attorney of the Childress Firm PLLC, a boutique employment law firm, based in Washington, D.C.  Ms. Childress holds a Bachelor of Arts in Government and African American Studies from the University of Virginia and a Juris Doctor from the University of Virginia School of Law. Ms. Childress graduated Phi Beta Kappa and with High Distinction from the University of Virginia in 2007.  Prior to launching the Childress Firm PLLC, Ms. Childress served as an associate at two global law firms and as an attorney at the United States Department of Justice.   Ms. Childress has litigated retaliation, discrimination, sexual harassment, non-competition, trade secret, unfair labor practice, and whistleblower cases before various tribunals. She serves clients in general business transactions with employees and independent contractors. Ms. Childress drafts agreements such as employment agreements, consulting agreements, severance agreements, and confidentiality agreements.  She has been the recipient of several honors, including the National Bar Association’s 2018 Young Lawyer of the Year Award, the Washington Bar Association’s 2017-2018 Young Lawyer of the Year Award, the National Bar Association’s 40 under 40 Best Advocates Award, the Kim Keenan Leadership & Advocacy Award, the Greater Washington Area Chapter of the National Bar Association’s Rising Star Award, and recognition by the National Black Lawyers as one of the top 100 black attorneys. In 2022, Ms. Childress received the Women Owned Law organization’s Woman Legal Entrepreneur of the Year Award. Ms. Childress has been named to the 2020, 2021, 2022, 2023, and 2024 Washington, D.C. Super Lawyers (Thomson Reuters) Rising Stars lists. In 2024, The Childress Firm PLLC was honored as a Top 100 Minority Business Enterprise by the Capital Region Minority Supplier Development Council.  Ms. Childress is a 2022 graduate of the Aspen Institute’s Justice and Society program. Ms. Childress serves as a contributor for Arianna Huffington’s international media outlet, Thrive Global. She has been featured in numerous publications, including Forbes, Essence, the Huffington Post, Success, and Entrepreneur.   https://thechildressfirm.com/ Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.  

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• Ep 178, Fear-Based Leadership

  This week on Conflict Managed we welcome Kate Lowry to talk about what it’s like to work under fear-based leadership and how you can respond without losing yourself. Join us as we discuss: Fear based leadership – is it back? How to recognize the signs of fear-driven leadership Practical tools for surviving and staying grounded in toxic environments What it means to be ‘unbreakable’ at work Diversifying your identity: you are not reducible to one thing Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Kate Lowry is a CEO coach, venture capitalist, and author based in Silicon Valley. An expert in fear-based leaders, Kate developed her methodology growing up in a personal hierarchical family, then refined her approach in the elite worlds of start-ups, private equity, management consulting, and big tech at McKinsey, Meta, and Insight Partners. She is the author of Unbreakable: How to Thrive Under Fear-Based Leaders. In her free time, you can find her writing comedy and music and cuddling her service dog, Annie. Pre-order links: https://www.amazon.com/dp/B0FR1G981Y/ref=sr_1_2? https://www.amazon.com/Unbreakable-Thrive-Under-Fear-Based-Leaders-ebook/dp/B0FQ71FW72/ref=sr_1_1 Social media links: https://www.instagram.com/kateunbreakablelowry/ https://www.facebook.com/profile.php?id=61579366067469   Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

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• Ep 177, Addiction and Recovery

  This week on Conflict Managed we welcome Severn Lang. Together we explore: 🌱 Planting seeds of support when a colleague is struggling 🌱 The real gift of a manager who shows up with care 🌱 Why excellent managers know their employees’ goals 🌱 The power of cheering on your colleagues 🌱 When a colleague or client is upset, or when you’ve made a mistake, start with acknowledgment   Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration   Severn Lang helps people see addiction for what it is: not just a battle with substances, but the quiet, everyday ways we hold on when we should be letting go. Whether it’s staying in the wrong relationship, clinging to clutter tied to old grief, or numbing oneself with digital distractions, Severn invites listeners to recognize their patterns—and meet them with honesty, humor, and compassion. Severn’s journey includes experiencing both active addiction and periods of homelessness, even during his first year of long-term sobriety. Now twelve years sober, Severn draws from both lived experience and creative practice to explore what recovery looks like beyond the AA room. His work is grounded, reflective, and rooted in a belief that healing doesn’t require perfection, just presence. Working with his extreme dyslexia has been a daily challenge, but it has also taught him creative problem-solving techniques and new ways of thinking, fueling his determination to keep trying until he finds solutions. As a playwright and filmmaker, he tells stories that make the emotional tangible—like his powerful account of cleaning out a kitchen shelf overflowing with old ketchup bottles, a moment that mirrored his journey of letting go of grief and baggage from his father, who was his main caregiver but refused to speak to Severn or his brother due to schizophrenia. Before this chapter of his life, Severn worked as a top-tier hairstylist and model. But it’s his role now, as a quiet disruptor of outdated recovery narratives, that feels most aligned. He’s not here to preach or package a perfect solution. Instead, he offers small, honest shifts in how we see ourselves and what we’re attached to. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Recovery #Addiction #EAP

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