The SME Stream

What happens when workplaces stop avoiding difficult conversations and start leaning into them?
In this episode of HR Unlocked, Lisa Oakley sits down with HR consultant, facilitator, workplace investigator, and founder of HR Butter, Kate Bacchus.
Drawing on decades of experience across operational industries, leadership development, workplace investigations, and conflict resolution, Kate shares practical insights into human behaviour, communication, resilience, and the growing importance of critical thinking in the workplace.
From workplace mediation to leadership capability and the impact of AI on human connection, this conversation explores the skills leaders and organisations need to thrive in an increasingly complex world.

What You'll Learn
Why difficult conversations are often the key to growth

How facilitation helps teams navigate conflict and rebuild trust

What Kate means by "human friction" and why it matters

The risks of outsourcing too much thinking to technology

How leaders can build resilience without expecting people to be invincible

Why curiosity is one of the most important leadership skills

The role emotions play in workplace culture and performance


Key Takeaways
Most workplace issues grow when they're avoided

Human connection and communication remain critical leadership skills

Curiosity leads to better decisions and stronger relationships

Resilience is about recovery, not simply enduring pressure

Organisations perform better when leaders create space for honest conversations


About Kate Bacchus
Kate Bacchus is the founder of HR Butter and an experienced HR consultant, facilitator, workplace investigator, and leadership adviser. With more than 25 years of experience across New Zealand, Australia, and the UK, she helps organisations navigate complex people challenges, develop leaders, and build healthier workplace cultures.

Why This Episode Matters
As technology accelerates and workplaces become increasingly complex, the ability to communicate, think critically, navigate conflict, and build meaningful human connections has never been more important. This episode provides practical insights for leaders, HR professionals, and business owners who want to create stronger workplaces and better conversations.

Resources
Kate Bacchus, CMHRNZ | LinkedIn
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