Subscribe to DTC Newsletter - https://dtcnews.link/signup
Kim Chappell is Chief Brand Officer at Bobbie, the mom-founded infant formula brand that’s crossed $100M in revenue and is trying to change how formula gets talked about in America. In this episode, she breaks down how Bobbie built a brand parents are proud to buy in a category that used to be driven by guilt, and why trust beats sheer creative volume when the old Meta scale-button playbook stops working.
For DTC founders, CMOs, and performance marketers scaling a trust-heavy product in a crowded category.
Inside the episode:
Why Bobbie treated infant formula as a culture problem, not just a product problem
How the team thinks about brand vs performance now that the old Meta-only growth playbook has weakened
What “learn more” looks like when your customer journey is messy, delayed, and omnichannel
How Bobbie chooses the few advocacy lanes it can credibly own, then actually follows through
Why the Cardi B partnership worked, and how it turned celebrity into conversation share, trust, and policy momentum
Who this is for: Operators building in regulated, trust-sensitive, or education-heavy categories where brand has to do real work before performance can convert.
What to steal:
Put performance, organic, creator, and lifecycle under one brand story
Treat education as part of conversion, not a nice-to-have
Pick fewer cultural or political lanes, but show up with receipts when you enter them
Timestamps
00:00 Performance marketing has changed
03:00 Building Bobbie from scratch
06:00 Removing the stigma around formula
08:00 Why Bobbie understood the customer
10:00 Transparency as brand strategy
12:00 Brand vs performance
15:00 The omnichannel customer journey
18:00 Choosing the right advocacy lanes
21:00 Community-led brand action
23:00 Building awareness in a small market
26:00 How the Cardi B partnership happened
29:00 Measuring the campaign’s impact
Subscribe to DTC Newsletter - https://dtcnews.link/signup
Advertise on DTC - https://dtcnews.link/advertise
Work with Pilothouse - https://dtcnews.link/pilothouse
Follow us on Instagram & Twitter - @dtcnewsletter
Watch this interview on YouTube - https://dtcnews.link/video