The Josh Bersin Company

Here’s an update on Google’s Gemini Flash 3.5 (bad name) and how it impacts the enterprise market, an update on Google AI in Search, and an update on the HR 2030 architecture coming out at Irresistible. I also want to thank you as a listener, we discovered that this podcast now reaches 4 million HR and business professionals around the world.

I take that responsibility very seriously and we all work very hard to avoid advertisements or any kind of “blind opinions” in this format. You do get all my and our perspectives of course and I encourage you to get Galileo, our amazing AI platform, which serves as “me” – you can ask it any question and it answers, guides you, and helps you learn and solve problems.

By the way we’re going to be demonstrating some groundbreaking new Galileo capabilities at Irresistible, including the ability to load your entire company model. This means you can model a reorganization, redeployment, upskilling, flattening, or AI transformation for your team, business, or company – even looking at pay inequities and more. Those of you coming will see this in action. (Galileo Suite is only $79 a month or $795 a year.)

The “bag of doorknobs” phrase is one I learned as a software guy, it refers to the mess we create when we buy 140 employee systems and then add 500 new agents without an architectural strategy.

Additional Information

AI Prices Are Going Up, Up, Up – And What This Means For Enterprise AI

HR 2030: The Vision for Agentic HR Hits Reality

Get Galileo, The Everything HR AI Ready For You

 

Chapters

(00:00:00) - Google Conference 2017: A Preview
(00:00:28) - Google's AI Moves to the Enterprise
(00:03:33) - Galileo HR 2030: The Future of Learning Machines
(00:05:05) - How to Prepare for HR 2030 with the New Technology
(00:10:38) - The IT Infrastructure of AI
(00:12:23) - App Store Integration: Real or a Scam?
(00:13:58) - Will AI Make Your Life Easier?

What if the biggest mistake companies make with AI transformation is treating it as a technology problem? Laurent Aufils, Chief People Officer at Orange Business, knows that it’s all about people.

In this episode, Kathi Enderes sits down with Laurent to explore how one of the world’s leading digital services companies transformed its entire 30,000-people workforce through a people-first approach to generative AI.

The results are concrete and striking. Orange Business’s AI-powered contract management tool slashed what previously took teams weeks of painstaking analysis to under three hours — fundamentally disrupting not just how people work, but how they understand the value they bring.  Rather than letting 30,000 people go and rehiring AI specialists, Laurent and his team made a bold choice: there will always be a human in the loop. That principle became the foundation of everything — the cultural compass that kept employees from fearing the future and turned anxiety into engagement.

The numbers tell the story. Among employees who went through Orange Business’s reskilling and upskilling programs, employee Net Promoter Scores shot from a modest +8 to a remarkable +41. Over 90% of the company’s workforce is now trained in generative AI, and more than 60% use it as a regular part of their daily work.  AI certifications became a business objective on par with financial targets, and the company won contracts specifically because clients knew their teams had the credentials to back up their pitch.

But perhaps the most powerful insight Laurent shares is about learning. In the AI era, learning is no longer a one-time investment or a classroom event; it is a continuous business capability, and it must be embedded into the rhythm of everyday work.

Orange Business’s YouTime initiative — dedicating three hours per month per employee to learning — changed the entire mindset of the organization. Paired with an 11,000-member internal generative AI community, it created the kind of grassroots momentum that no top-down mandate ever could. Laurent’s advice to CHROs and HR leaders: stay humble, keep experimenting, and never let technology outpace your people.

Related resources

Podcast: Why AI Is A Massive Job Creation Technology. Automated Integration. Findem. And Thank You. 

The Superworker Organization: AI Goes Enterprise

AI Pacesetters: Six Secrets Of The Superworker Company 

The Age of the Superworker (and Supermanager)

Get Galileo: The AI Superagent for HR

 

Chapters

(00:00:03) - What Works: Changing the Way People Work
(00:00:44) - Orange Business's AI Transformation
(00:05:40) - How GE Prepared for the Generative AI Transformation
(00:12:16) - How did the learning function change with the introduction of generative AI
(00:15:09) - How Has Cognizant is evolving its culture
(00:18:49) - Culture and the AI journey
(00:22:02) - Top Executives: The AI Transformation
(00:24:39) - What Works: Chief People Officer at Orange Business

The Pope’s Encyclical on AI is well worth reading. It’s not only about the perils and risks of technology, it’s really a manifesto about power. I found the essay extremely valuable to read so I wanted to share my perspectives on the topic and the fascinating analogy between AI and The Tower of Babel.

I welcome your thoughts and comments.

Additional Information

The Encyclical

Summary: Pope Leo’s ‘Magnifica humanitas’: AI must serve humanity not concentrate power

AI Prices Are Going Up, Up, Up – Maybe Workers Are More Productive Than You Thought

Chapters

(00:00:00) - On the Pope's AI Encyclical
(00:08:33) - Robots and the Pope

This week I attended the Sana AI Summit in NYC, so I wanted to share the various conversations and new ideas that came from this multi-disciplinary meeting. I hope my summary helps you see some of the bigger issues at play here.

Will AI destroy the job market? What is the real economic value so far? What is the difference between AI and humans? How safe is AI in reality? And how can we use AI to really better our lives, careers, and companies?

I hope my summary gives you some new ideas to think about as this technology permeates our lives and businesses. (And I recommend Geoffrey Hinton’s discussion for a listen.)

Speaker
Role / affiliation listed

Tyler Cowen
Economist and author

Geoffrey Hinton
Computer scientist and “Godfather of AI”

Anton Osika
Co-Founder, Lovable

Lauren Crichton
Vice President, Sana

Benjamín Labatut
Writer

Aneel Bhusri
Co-founder, CEO and Chair, Workday

Jasmine Sun
Tech anthropologist

Joel Hellermark
Founder and CEO, Sana

Sara Imari Walker
Astrobiologist

Ethan Mollick
Professor of Entrepreneurship

Anu Atluru
Essayist and technologist
Chapters

(00:00:00) - SANAA AI Summit 2017
(00:01:23) - A More Human World With AI
(00:03:19) - Will AI Hurt the Economy?
(00:06:53) - A More Human Workforce
(00:08:47) - What is a Human Decision?
(00:15:26) - The Ethical Problem of AI
(00:18:46) - The cranky writer on AI
(00:20:12) - The Future of AI in HR
(00:21:58) - A Taste of the AI Summit

Many of our clients are playing with Claude, building things, and telling us about their amazing new innovations. But there’s a strange misconception out there – the idea that you can just “buy an Agent” and turn it on immediately.

AI doesn’t quite work this way. These systems “become you” – which means you have to train, maintain, tune, and continuously monitor them. Here’s the story for a quick listen. Here is a brief background on “managing and maintaining” AI agents.

And remember, this is the power of AI – you want it to “learn” about your company!  But like a junior staff member, you have to coach and train it.

Additional Information

Introducing HR 2030: A Vision For Agentic Human Resources

Agentic HR: Where Enterprise AI Is Going – Imperatives 

Why AI Is A Massive Job-Creation Technology, Despite What You Think

The Age of the Superworker (and Supermanager)

Get Galileo: The AI Superagent for HR

Chapters

(00:00:00) - The Real Story of AI in Talent Management
(00:07:27) - Onboarding the AI Learning Curve