AI Economics: Why Prices Are Going Up And The Big Shakeout Ahead
This week I discuss AI economics and explain the details behind the AI “Bubble” we read about.
Where is all this money for data centers coming from and where is it going? What are the business and economic risks of all this hyper-investment? Which vendors are likely to survive? And what’s going to happen to price we pay for AI chatbots, compute resources, and apps?
As you’ll hear, this is a big topic for the year ahead and you’ll understand why it’s time to sharpen your pencil as you plan and build you big AI solutions for the year ahead.
Like this podcast? Rate us on Spotify or Apple or YouTube.
Additional Information
Here’s why concerns about an AI bubble are bigger than ever (NPR)
Gen AI Is Going Mainstream: Here’s What’s Coming Next
The Josh Bersin Company Partners with Microsoft on Copilot Tuning for HR Experts
Galileo: The World’s Trusted Agent for Everything HR
Chapters
(00:00:00) - AI and HR Economics(00:03:41) - Will AI Cost You Any Money?(00:12:41) - The Future of AI Vendor Layoffs(00:16:27) - Employee Experience: The Future of AI
--------
18:30
--------
18:30
From Assistants to Agents to SuperAgents: Where AI Is Going Next
In this podcast I discuss the evolution of AI in the enterprise and how we shift from a focus on individual productivity to a focus on multi-functional Superagents. In HR, where I focus, the idea of Superagents lets us rethink our HR practices from the ground up and vastly simplify the way our company works. And Superagents bring autonomy to business.
Think about it this way in the world of autos. An “Assistant” is power steering or power brakes, helping the driver do their job. An “Agent” is like automatic lane control or collision detection, “taking over” the car under certain conditions. A self-driving car like Waymo or Zoox is a Superagent, shifting to the big goal: getting from point A to point B.
In a self-driving car there’s no need for a steering wheel or even driver’s seat. Likely in a Superagent for recruitment the job of “recruiter” is vastly changed and in a Superagent for L&D an instructional designer may go away.
Similarly a “digital twin” does not assist an expert, it literally recreates and expert, enabling that person to free up to do more.
Listen to this carefully, it sets you up for some exciting new ideas in your corporate AI solutions in 2026.
Additional Information
The Road To AI-Driven Productivity: Four Stages of Transformation
Digital Twins, Digital Employees, And Agents Everywhere
Galileo , The Essential AI Assistant for Everything HR
Chapters
(00:00:00) - The Future of AI in the Enterprise(00:03:38) - AI Agents: From Individual Assistance to Multiprocess Agents(00:06:19) - What Are the Super Agents of the Autonomous Car?(00:12:33) - HR's Product Oriented Organization(00:18:51) - Super Agents: The Future of Performance Assessment
--------
23:31
--------
23:31
Microsoft Copilot Fine-Tuning With Galileo: Turn Copilot Into An HR Expert
This is exciting news: soon you will be able to embed Galileo® into your own version of the Microsoft Copilot with Copilot Fine Tuning and turn your company’s AI agent into an HR, management, and leadership guru.
In this podcast I explain the new Microsoft Copilot Fine-Tuning feature, which lets you build your own customized Copilot, trained in management, leadership, and HR. I also explain the difference between the fine-tuning option and RAG (retrieval augmented generation), the way the Copilot and other agents access typical corporate documents and data.
To my knowledge this unique feature is only available in the Microsoft Copilot, and the company is highlighting many unique use-cases. In the case of HR, management, pay, leadership, performance management, and other HR-related topics, the Galileo fine tuning turns the Copilot into a world-class HR consultant, advisor, and educator.
Stay tuned for more information on this exciting product direction and click here to watch the demonstration released at Microsoft Ignite this week.
If you would like to be one of our early customers for Galileo for Microsoft Copilot, please register here.
More Information
The Josh Bersin Company Partners with Microsoft on Copilot Tuning for HR Experts (article)
Fine-Tuning vs. RAG Video Explanation
Gen AI Is Going Mainstream: Here’s What’s Coming Next
Galileo: The World’s Trusted Agent for Everything HR
Chapters
(00:00:00) - Microsoft Copilot: Fine Tuning the AI Agent
--------
10:22
--------
10:22
Jacqui Canney, ServiceNow CHRO, Demystifies AI Transformation
I’m excited to publish my recent discussion with Jacqui Canney, CHRO of ServiceNow (previously CHRO of Walmart & WPP).
Jacqui describes her career and her vital role as Chief People and AI Enablement Officer at one of the fastest growing enterprise software companies in the world, and also explains her mission to enable AI for more than 3 million of ServiceNow’s customers.
Jacqui also describes how their HR team developed more than 1,000 HR use-cases and later refined these to 27 by building a rubric to evaluate AI opportunities.
This is an inspirational conversation which will help you understand the role of the CHRO in AI transformation and the AI Playbook you can follow in your own company’s journey.
Like this podcast? Rate us on Spotify or Apple or YouTube.
Additional Information
The Pivotal Role Of Chief HR Officer in AI Transformations
CHRO Insights: Understanding The Path to the CHRO
How To Make AI Work For People: ServiceNow AI Playbook
Introducing Galileo for Managers, The Leadership Guru At Your Fingertips
Chapters
(00:00:00) - ServiceNow's HR Event(00:00:16) - In the Elevator With Accenture's Leaders(00:05:17) - What's It Like Working With Bill McGovern?(00:07:26) - Bill Gates on the People Pact(00:08:57) - ServiceNow Chief AI Transformation Officer's Role(00:11:17) - ServiceNow's AI Enablement and Learning(00:15:37) - How to Upskill your People Operations Team with AI(00:17:54) - WSJDLive: The Future of HR with AI(00:21:38) - What We Need in HR: Super Agents(00:23:03) - Six Big Things Businesses Are Taking Advantage of AI(00:25:20) - What Advice Do HR Leaders Have For AI?(00:29:16) - What HR professionals need to do to stay ahead in the AI world(00:31:55) - A Year in the Life of ServiceNow
--------
32:33
--------
32:33
Digital Twins, AI-Native Learning, And Coaching All Collide!
This week I tell you about how the new world of corporate learning has rapidly evolved, and how AI-native learning, digital twins, and coaching all come together. It feels like a tornado has begun and all these standalone technologies are colliding, giving you the most exciting new business and career opportunity for L&D in many decades.
And for vendors and investors, I explain why I believe this is the trillion dollar opportunity of the decade.
I hope you learn a lot from this podcast and get your hands on the Galileo Suite to get started.
Like this podcast? Rate us on Spotify or Apple or YouTube.
Additional Information
2025 Market Trends Webcast Replay (with promo code for Galileo at end)
The AI-Native Corporate Learning Revolution (research)
Arriving Now….. The Digital Twin.
Gen AI Is Going Mainstream: Here’s What’s Coming Next
Chapters
(00:00:00) - Digital twins and the revolution in corporate learning(00:01:06) - Learning in the Age of AI(00:07:39) - The Digital Twin: The Learning Industry(00:13:19) - Rolls Royce: The Digital Learning Challenge
New Zealand