Private Club Radio Show

• 469: Sweetest Gig in Clubs - BTS At Hershey Country Club w/ Kevin O'Brien

  Ever wondered what it’s like to run a private club inside one of the most iconic hospitality brands in the world?In this episode of The Private Club Radio Show, we go behind the scenes with Kevin O’Brien, General Manager of Hershey Country Club, to explore what it takes to lead a club that sits at the intersection of tradition, luxury, and the sweetest brand in America.With over 13 years at Hershey Entertainment & Resorts, Kevin brings a rare perspective on:Leading a private club within a corporate hospitality structureBuilding a culture of internal growth and leadership developmentBalancing guest experience across resort and member expectationsManaging multiple outlets, teams, and operations under one visionWhat makes the Hershey model unique — and what other clubs can learn from itFrom food and beverage to full club operations, Kevin’s journey is a masterclass in consistency, adaptability, and sweet leadership. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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• 468: Rooted in the Club - Loyalty, Leadership, and Longevity w/ Jennifer Felegy, CCM

  She started as a server. Now she’s the General Manager.In this episode, we sit down with Jennifer Felegy, CCM, General Manager of Lehigh Country Club, to explore what it really takes to build a club career from the ground up.Over her 25+ years in private clubs, Jen has done it all — membership, HR, events, operations, even teaching hospitality students. Her story is one of grit, loyalty, and long-game leadership.We talk about:What it’s like to rise through the ranks at the same clubHow to lead a team that’s watched you grow upBuilding culture, retaining staff, and adapting to change post-COVIDWhat young professionals and future GMs really need to hearAnd the leadership lessons you won’t find in a textbookFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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• 467: Public speaking starter kit for club pros, w/ Denny Corby

  This episode is a beginner friendly kit for anyone speaking in front of people, clubs, teams, boards, or conferences. You will learn a simple structure that uses fifteens and tens, how to build clean chunks, one idea, one story, one tool, how to use WIIFM so people lean in, and how to finish on time. We cover pre show nerves, mix and mingle to make friends, the smile on purpose trick, confidence monitors for secret notes, slide do’s, crowd control, and the silent vibrate alarm so you can pivot without staring at your watch. Short, sweet, on time, and packed with practical moves you can use this week.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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• 466: Keeping an Eye on Certifications w/ Brian Watkins CMAA

  So you want those letters after your name—CCM, CCE, maybe even MCM—but you’re not sure where to start, how long it takes, or if it’s even worth it? This episode answers all your certification questions.This week on The Private Club Radio Show, we sit down with Brian Watkins, Director of Certification & Education at the Club Management Association of America (CMAA). If you’ve ever registered for a BMI, counted your CECs, or prepped for the CCM exam, you’ve already felt Brian’s impact.In this episode, Brian gives us a behind-the-scenes look at:*What it really takes to earn your Certified Club Manager (CCM)*How to track and use your Continuing Education Credits (CECs)*The step-by-step journey to Honor Society, Certified Chief Executive (CCE), and the elite Master Club Manager (MCM) designation*What role BMI programs play in the process—and how to get the most out of them*Why CMAA’s certification path is evolving to support the next generation of club professionals*Common pitfalls, myths, and game-changing tips for every manager on the path to professional growthFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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• 465: Let's Talk About Voicemails w/ Denny Corby

  We break down why a short, friendly, and current voicemail can shape first impressions and speed up callbacks, especially in the club world where every touchpoint matters. Practical tips help you record a clear greeting, set expectations, and add just enough personality.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

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