BA Brew - A Business Analysis Podcast

The Double Diamond approach is a popular (and fun) design thinking technique designed to help you generate ideas; problem solve; challenge and even reverse assumptions. Our latest BA Brew with Jonathan Hunsley, Lisa Hudson and special guest Liza Laya introduces the framework – discussing its uses, benefits and some real-world applications. Liza Laya is Head of Technology and Digital Reform at a state government agency in Melbourne, Australia. She has almost 25 years of local and international experience and currently oversees teams responsible for delivering technology and data reforms.  FURTHER RESOURCES  This podcast includes mention of the Service Design Consultancy Framework, covered in this article by Jonathan Hunsley: Winging It Doesn’t Work: We Need Professional Service Design | Assist Knowledge Development (assistkd.com) [PLEASE MAKE THIS AN INTERNAL LINK] Find more useful videos on Service Design in AssistKD’s Service Design playlist. Service Design Playlist Introduction (youtube.com) Visit AssistKD’s Learning Zone for more Service Design learning resources. You can search by topic in our articles and BA Manager Forum sections. Learning Zone | Information and Articles | Assist Knowledge Development (assistkd.com) #businesschange #doublediamondframework #servicedesign #service designer #doublediamond #designthinking #cx #customerexperience

Have you heard of Character Crafting and how it can be used to build resilience and leadership skills? In this enlightening chat our special guest, Helen Holder, discusses the positive character traits and behaviours central to the BA role… and how we can develop and maintain them. Topics discussed include: the Personal Strength inventory; character vs. the cult of personality; identifying your character strengths and weaknesses; developing through practice; and the power of theT Lego persona. Helen Holder has over 10 years’ experience working as a BA for public sector organisations. Passionate about elevating the BA profession, she volunteers with the @IIBA UK Midlands chapter. You may find the related articles, blogs and videos of interest Who Do You Think You Are? Business Analysts and Impostor Syndrome | Assist Knowledge Development Business Analysts and the Feedback Mindset | Assist Knowledge Development BOOK REVIEW: Mindset by Carol Dweck | Assist Knowledge Development BA Brew 76: The Human Element (Feat. Helen Holder) | Assist Knowledge Development AssistKD’s Team Leadership course covers positive communication, time management, leading a team through change, and more. Team Leadership Training Courses | Business Analysis | Assist Knowledge Development #businessanalysis #businessanalysis #personalstrengthinventory #BAcompetency #characterstrengths #personaldevelopment #growthmindset

Do you love a success story? BA Apprentice of the Year 2024 Lorna Mylett is this week’s special BA Brew guest. She shares her experience of the Business Analyst Apprenticeship supported by her employers DWP, and AssistKD. Topics discussed include: learning and applying new skills and understanding; the value of learning as part of a group and having a mentor; and what it’s like to be thrown at the deep end at the IRM UK BA Conference Europe. If you enjoyed this BA Brew, you may find the following resources of interest. ARTICLES Meet Lorna Mylett, Business Analyst Apprentice of the Year 2024 The Business Case for Apprenticeships My Experience of the Business Analysis Apprenticeship VIDEOS BA Brew 27: The BA Apprenticeship AssistKD’s Business Analyst (Level 4) Apprenticeship Scheme #BAapprenticeship #apprenticeships #businessanalysis #businessanalyst #talentpipeline

Tricky business problem? Get those (creative) thinking caps on! In this week’s BA Brew the Crew discuss how creative thinking can help business change professionals challenge the status quo, think expansively and come up with effective solutions. Questions addressed include: What is creative thinking? How can you create an environment for creative thinking? What are the potential barriers? What are your top 3 creative thinking techniques? You may find the following articles, course, free learning and BA Brews useful: ARTICLES Zombie Penguin Business Analysts: Creativity Techniques and Divergent ThinkingCreative Thinking/Divergent ThinkingCOURSE Design Thinking CourseFREE LEARNING NEW Free Learning Course - Creative Problem SolvingBA BREWS BA Brew 21: Design Thinking (Feat. Kay Hardy)BA Brew 82: The Double Diamond (feat. Liza Laya)#servicedesign #divergentthinking #creativityinbusiness #businessanalysis #businessanalyst