HR Coffee Time

HR professionals have a huge opportunity to shape how, why and when AI is used across their organisations.
Because AI is not only changing technology. It is changing jobs, skills, teams, management and the way work gets done. And HR is uniquely placed to make sure those changes work for both the organisation and its people.
In this episode of HR Coffee Time, Fay is joined by People Consultant Charlotte Goulding to explore how HR professionals can help shape successful AI adoption across their organisations.
Charlotte explains why HR should not wait to be invited into conversations about AI and shares how her Five People Foundations Framework can help organisations put the right people foundations in place as work changes.
Together, Fay and Charlotte explore what each of these foundations means in practice, including why traditional job descriptions may no longer be enough, why managers will become even more important and how performance, recognition and HR operations may need to evolve.
Charlotte also explains how HR can help organisations make thoughtful decisions about AI while keeping people, trust and culture at the heart of them.

In This Episode, You’ll Learn:
Why HR shouldn't wait to be invited into conversations about AI
The difference between “AI for HR” and “HR for AI”
How the Five People Foundations work together
Why skills and capabilities could become more useful than job descriptions
How managers can support people through AI-related change
How performance, recognition and HR operations may need to adapt

Chapters
[0:00] Introduction: Why HR must lead AI adoption
[2:01] Welcome, Charlotte Goulding
[2:24] HR for AI, not just AI for HR
[4:41] From pandemic hero to recent criticism
[6:31] How the Five Foundations framework came about
[10:42] Overview: The Five People Foundations
[11:35] Foundation 1: Identity
[15:34] Example: Values in your AI hiring process
[19:13] Foundation 2: Clarity
[23:28] Applying skills-based roles in HR
[26:31] OKRs and quarterly goal-setting
[28:05] Foundation 3: Enablement
[29:12] Managers: the most overlooked foundation
[36:51] Foundation 4: Recognition
[39:01] Rethinking career progression and rewards
[40:42] Foundation 5: Operations
[42:22] Mapping your most critical processes
[43:38] Working with Charlotte
[45:37] Book recommendations
[47:05] Wrap-up and outro
Useful Links
Connect with Fay on LinkedIn
Learn about Fay’s Essential HR Planner
Learn about Fay’s Inspiring HR Leadership Programme
Complete Charlotte’s free Five People Foundations diagnostic.
Visit Charlotte's website: The People Thread
Connect with Charlotte Goulding on LinkedIn

Books Recommended in This Episode
HR Disrupted by Lucy Adams
Built for People by Jessica Zwaan

Helpful Episodes to Listen to Next
Ep 164: Becoming More Strategic as an HR Team: Three Ways OKRs Can Help
Ep 166: The Biggest HR Strategy Mistake and How to Fix It, with Dean Corbett
Ep 172: How One Company Helped Employees Embrace AI, with Laura Maffucci
Ep 173: How to Build a Better Workplace Culture (So People Thrive at Work), with Aoife O’Brien

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Sign up for the free weekly HR Coffee Time email to be notified each time a new episode is released - and get free career tips, tools, and resources.

Does it feel hard to make time for strategic work when you’re already so busy?
Welcome to Day 5 of The Strategic HR Sprint, a free five-day learning experience designed to help you strengthen your strategic thinking and build your confidence about being strategic.
Sign up for free at https://brightskyhr.co.uk/sprint to receive all five episodes, worksheets, AI prompts and resources.
In this final episode, Fay explores how to create and protect time for strategic work, even when your diary is full and urgent tasks keep competing for your attention.
You’ll use the Day 5 worksheet to design your ideal strategic week by considering when you think most clearly, where you can focus and what you could delegate, automate, shorten or stop to create more space.
You’ll also think about the boundaries and accountability that could help you protect your strategic time and follow through on the work you’ve started during the sprint.
By the end of the episode, you’ll have a realistic plan for making strategic work a regular priority.

In This Episode, You’ll Learn:
How to choose and protect time for strategic work
Why your energy levels and working environment matter
Practical ways to create more space in your working week
How boundaries and accountability can help you follow through
How to use AI as a thinking partner and accountability coach

Chapters
[00:00] Welcome to Day 5 of The Strategic HR Sprint
[00:48] Why strategic work gets pushed aside
[01:39] Making deliberate space for strategic work
[02:18] Designing your ideal strategic week
[02:40] Working with your energy levels
[03:11] Choosing the right environment
[03:31] Creating more space in your diary
[04:03] Protecting your focus and staying accountable
[04:46] The Essential HR Planner
[05:42] Using AI as a thinking partner and accountability coach
[06:29] One final thought about strategy
[07:31] Sharing your experience of the sprint
[07:54] What happens next on HR Coffee Time

Useful Links
Join the free Strategic HR Sprint:https://brightskyhr.co.uk/sprint/
Connect with Fay Wallis on LinkedIn: https://www.linkedin.com/in/faywallis/
The Essential HR Planner:https://essentialhrplanner.co.uk/
Learn about the Inspiring HR Leadership Programme:https://brightskyhr.co.uk/hr-leadership-course/

Helpful Episodes to Listen to Next
Ep 174 | Free 5-Day Strategic HR Sprint (Struggling to Be Strategic? This Will Help)
Ep 176 | (Day 1) The Strategic HR Sprint - Building Your Strategic Confidence
Ep 177 | (Day 2) The Strategic HR Sprint - Seeing the Bigger Picture
Ep 178 | (Day 3) The Strategic HR Sprint - Finding Your Strategic Focus
Ep 179 | (Day 4) The Strategic HR Sprint - Look Beneath the Surface

When you spot a problem at work, how quickly does your mind start coming up with solutions?
Welcome to Day 4 of The Strategic HR Sprint, a free five-day experience to help you build your confidence and skills in being strategic in your HR role.
Join the sprint for free and access all five episodes, worksheets and resources here: https://brightskyhr.co.uk/sprint
One of the most important parts of being strategic is taking the time to understand what is really driving a challenge before deciding how to respond.
It is easy to assume that the answer is training, a new policy, more people or better pay. But if you have not explored what is really causing the challenge, you could invest time and energy in an idea that only treats the symptoms.
Getting to the root cause helps you make better decisions about where HR can have the greatest impact and identify actions that are more likely to create lasting improvements.
In this episode, you’ll learn how to stay curious for longer and use a simple technique called the Five Whys to explore the challenge you identified during Day 3.
In This Episode, You’ll Learn:
Why understanding the root cause is an important part of being strategic
How to use the Five Whys technique
How to avoid treating a symptom instead of the underlying cause
Why involving people who are close to the challenge can lead to better insights
How to ask “why” without sounding critical or pushy

Your Day 4 Activity
Today’s worksheet will help you explore the challenge you chose during Day 3 and identify what may be causing it.
You’ll work through the Five Whys, think about where HR could have the biggest influence and note down your first ideas for how the challenge could be addressed.
You might also find it helpful to talk the challenge through with someone who sees or experiences it day to day, as they may notice things that are easy to miss from your perspective.
Once you have completed the worksheet, you can also use the optional AI prompt to suggest practical HR and People initiatives, including quick wins and longer-term ideas.
Before using the prompt, remember to remove or change anything that could identify your organisation or the people involved.
Access all the sprint resources here:
https://brightskyhr.co.uk/sprint
Chapters
[00:00] – Welcome to Day 4 of The Strategic HR Sprint
[01:09] – A recap of the sprint so far
[01:42] – Why we jump straight to solutions
[02:41] – Staying curious for longer
[03:03] – How the Five Whys works
[03:37] – Finding the right starting point
[04:45] – The employee turnover example
[06:10] – Your Day 4 worksheet
[07:18] – Involving other people
[07:43] – How to ask “why” without sounding critical
[08:51] – Using the optional AI prompt
[09:34] – Protecting confidential information
[10:42] – What to expect from Day 5

Useful Links
Join the free Strategic HR Sprint:https://brightskyhr.co.uk/sprint/
Connect with Fay Wallis on LinkedIn: https://www.linkedin.com/in/faywallis/
The Essential HR Planner:https://essentialhrplanner.co.uk/
Learn about the Inspiring HR Leadership Programme:https://brightskyhr.co.uk/hr-leadership-course/

Helpful Episodes to Listen to Next
Ep 174 | Free 5-Day Strategic HR Sprint (Struggling to Be Strategic? This Will Help)
Ep 176 | (Day 1) The Strategic HR Sprint - Building Your Strategic Confidence
Ep 177 | (Day 2) The Strategic HR Sprint - Seeing the Bigger Picture
Ep 178 | (Day 3) The Strategic HR Sprint - Finding Your Strategic Focus
Ep 179 | (Day 4) The Strategic HR Sprint - Look Beneath the Surface

Enjoyed This Episode? Don’t Miss the Next One!
Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.

When there are dozens of things you could be working on, how do you decide what deserves your attention most?
Welcome to Day 3 of The Strategic HR Sprint, a free five-day learning experience designed to help you strengthen your strategic thinking in just 10–15 minutes each day.
Join The Strategic HR Sprint for free: brightskyhr.co.uk/sprint
In today’s episode, you’ll identify one important challenge to focus on for the rest of the sprint.
Drawing on an insight from Richard Rumelt’s book Good Strategy/Bad Strategy, Fay explains why good strategy isn’t a long list of everything an organisation could do. It requires focus: understanding the challenges being faced and directing time and energy towards the ones that matter most.
You’ll explore different ways to identify a worthwhile challenge, whether that means looking at your organisation’s strategy, reflecting on what you discovered about the external environment during Day 2, reviewing HR data or noticing the frustrations that repeatedly arise in conversations with managers and employees.
Your chosen challenge doesn’t have to affect the entire organisation. If you’re earlier in your HR career, it could be something closer to your own role that you can influence. What matters is choosing an area where you have the opportunity to make a positive difference.
In This Episode, You’ll Learn:
Why being strategic includes deciding what not to focus on
How to identify the challenges behind your organisation’s strategic priorities
Where to look for ideas if your organisation doesn’t have a clear or up-to-date strategy
How external trends, HR data and recurring workplace frustrations can highlight important challenges
The question that can help you decide which challenge to prioritise
Why there isn’t an optional AI prompt for today’s activity

Chapters
[00:00] Welcome to Day 3 of The Strategic HR Sprint
[01:09] Recapping Days 1 and 2
[01:30] What good strategy looks like in practice
[02:52] Identifying one challenge worth focusing on
[03:42] Using your organisation’s strategy
[04:43] What to do if the strategy isn’t helpful
[05:14] Learning from data and recurring frustrations
[05:34] Choosing the challenge with the greatest potential impact
[06:15] Why today’s activity doesn’t include an AI prompt
[06:38] Share how you’re getting on

Resources Mentioned
Join The Strategic HR Sprint for free: brightskyhr.co.uk/sprint
Good Strategy/Bad Strategy: The Difference and Why It Matters by Richard Rumelt

Useful Links
Join the free Strategic HR Sprint
Connect with Fay Wallis on LinkedIn
The Essential HR Planner
Learn about the Inspiring HR Leadership Programme

Helpful Episodes to Listen to Next
Ep 174 | Free 5-Day Strategic HR Sprint (Struggling to Be Strategic? This Will Help)
Ep 176 | (Day 1) The Strategic HR Sprint - Building Your Strategic Confidence
Ep 177 | (Day 2) The Strategic HR Sprint - Seeing the Bigger Picture
Ep 179 | (Day 4) The Strategic HR Sprint - Look Beneath the Surface

Enjoyed This Episode? Don’t Miss the Next One!
Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.

If you’re taking part in The Strategic HR Sprint, Fay would love to hear how you’re getting on. Leave a comment underneath the YouTube video, share your progress on LinkedIn and tag Fay, or reply to one of your daily sprint emails.

What does it really mean to be strategic in HR?
One of the biggest shifts you can make is to stop looking only at HR and start paying much more attention to the world your organisation operates in.
In Day 2 of the free five-day Strategic HR Sprint, Fay Wallis explores why strategic HR professionals develop an "outside-in" perspective. Drawing on insights from HR From the Outside In by Dave Ulrich and colleagues, she explains why understanding your industry's challenges, opportunities and emerging trends can help you anticipate what's coming next and make a greater strategic contribution.
You'll also discover a simple habit you can build into your routine to strengthen your commercial awareness, along with an optional AI prompt that can quickly generate an executive briefing about your sector.
Whether you're early in your HR career or already leading a people function, this episode will help you become more curious, more commercially aware and more confident about contributing strategically.
Chapters
[00:00] Welcome to Day 2 of The Strategic HR Sprint
[01:09] Why understanding your organisation's world matters
[02:39] The "outside-in" approach from Dave Ulrich & colleagues
[03:47] How external trends shape strategic HR priorities
[04:38] Today's worksheet: building your outside-in awareness
[05:55] Using AI to understand your industry more quickly
[07:10] Building a lasting strategic habit
[08:14] Looking ahead to Day 3

Useful Links
Join the free Strategic HR Sprint
Connect with Fay Wallis on LinkedIn
The Essential HR Planner
Learn about theInspiring HR Leadership Programme

Enjoyed This Episode? Don’t Miss the Next One!
Sign up to the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.