If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you. We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now
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14:02
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14:02
Empowering Retail: Retail Crime Insights from NZ Police
Retail crime is evolving - and so is the response. Matt Tierney from NZ Police joins us to share key wins, current trends, and practical advice for retailers.Hear how Police are working with businesses to strengthen prevention and safety. Essential listening for retailers heading into the busy season.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now
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9:27
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9:27
Empowering Retail: Print and Presence
Kellie Northwood, CEO of the Visual Media Association, is a leading voice in Australasia’s print, packaging, and visual communications industry. Kellie brings a wealth of experience in helping businesses harness the power of visual media to drive visibility, customer engagement, and sales. We’ll explore how retailers can strategically use print, signage, and visual merchandising to stand out in a crowded market, create memorable brand experiences, and deliver measurable results. Whether you're a small business owner or a retail executive, this conversation will offer practical insights and inspiration to elevate your visual strategy.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now
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11:46
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11:46
Empowering Retail: Smarter Retail Security with AI
Retailers of all sizes are rethinking security — and AI is leading the way. In this episode, Neil Whittaker from HiveWatch joins us to explore how affordable Surveillance-as-a-Service is helping even small retail operators improve safety, streamline operations, and stay ahead of evolving threats. Learn how to avoid common security mistakes, hear real-world examples of incident prevention, and get expert tips on protecting staff and customers — without disrupting the shopping experience.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now
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13:44
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13:44
Empowering Retail: Smarter Hiring Support
Hiring is just the beginning. In this episode, Dan Brunt, Regional Commissioner Auckland Central/East from Ministry of Social Development joins us to share how Work Brokers support retail owners with workforce development, training, and subsidies that make growing your team smarter and more affordable. If you're ready to overcome recruitment challenges and build a stronger workforce, this one's for you.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today! Join us now
New Zealand