Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Enterprise leaders are investing heavily in AI, but many struggle to generate measurable business value.

In this episode of Technovation, Peter High speaks with Kellie Romack of ServiceNow about how the company is scaling AI across its operations to produce real, quantifiable results.

ServiceNow has already generated $355 million in AI-driven value internally, with automation resolving many service requests instantly and improving operational efficiency across the enterprise.

Key topics include:

How ServiceNow runs its own platform internally as Customer Zero

Examples of AI resolving 90% of some IT service requests on first touch

Why AI governance and oversight are essential at enterprise scale

How automation transforms the workforce rather than replacing it

Lessons for CIOs seeking real ROI from AI investments

Healthcare systems have traditionally been designed around individual encounters, not the patient journey.

In this episode of Technovation, Peter High speaks with Rajan Mohan, Chief Marketing and Digital Experience Officer at Ascension Health, about how digital platforms, marketing strategy, and AI are reshaping how healthcare organizations engage patients.

Drawing from leadership roles at Marriott International and Qatar Airways, Rajan explains how consumer-grade experience design can transform healthcare delivery.

Key highlights include:

Why healthcare must shift from encounters to coordinated patient journeys

How marketing and digital teams can align around shared growth outcomes

The role of AI in expanding healthcare capacity

How personalization removes barriers to accessing care

Why pricing transparency matters more than faster appointments

In this episode of Technovation, Peter High speaks with Stephen Witt, award-winning journalist and author of The Thinking Machine, which has been named Business Book of the Year by Financial Times. Witt writes about Jensen Huang’s improbable journey from near-bankruptcy in the 1990s GPU wars to leading NVIDIA at the center of the AI revolution. Witt unpacks how NVIDIA defeated nearly 70 competitors, why Huang began targeting “zero-billion-dollar markets,” and how CUDA became the backbone of modern AI.

Key highlights from the episode:

How investing in zero-billion-dollar markets created durable platform advantage

The emerging bull and bear cases for NVIDIA in robotics, edge computing, and global competition

The strategic lessons NVIDIA extracted from surviving a 70-competitor GPU market

Why operating with a constant “near-death” mindset shaped long-term execution discipline

What happens when you put revenue and technology under one executive leader?

In this episode of Technovation, Peter High speaks with Drew Pinto, Executive Vice President and Chief Revenue and Technology Officer at Marriott International, a $26 billion hospitality leader approaching its 100-year anniversary. Pinto shares how Marriott is transforming technology from a support function into a strategic growth engine — tightly integrated with capital allocation, AI experimentation, and commercial outcomes.

Key highlights include:

Why Marriott merged revenue and IT under a single executive mandate

How disciplined capital allocation is shaping AI investments

The shift from “tech for tech’s sake” to measurable business impact

Why most “technology problems” are actually data problems

How a new product operating model is breaking down silos

🎧 Listen to learn how modern CIOs can align IT strategy directly to top-line growth.

Is AI just another tech bubble or the defining platform shift of this era?

Duncan Davidson, Co-Founder and General Partner at Bullpen Capital, argues that the answer lies in one critical distinction: Is the technology being used for its core purpose? In this episode of Technoventure, Duncan draws on his experience across the PC boom, dot-com era, mobile, and now AI to explain why real adoption signals durability.

He also explores why CIOs can’t afford to sit out a boom, how AI agents may disrupt the SaaS model, and why history suggests productivity revolutions create more opportunity than they destroy. For technology leaders navigating board-level AI pressure, this conversation reframes the question from timing the bubble to strategically participating in the inflection.

Key insights include:

Why core-use adoption determines whether AI is hype or a true platform shift

Why leaders must participate in tech booms rather than try to time the peak

How to distinguish defensible AI innovation from fragile “wrapper” plays

What historical signals indicate when a technology boom is nearing exhaustion