Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

What happens when a technology provider can see patterns across 244 million account holders and thousands of financial institutions?

In this episode of Technovation, Peter High speaks with Keith Fulton, Chief Data Officer at Jack Henry, about how data science and AI are transforming community banking. Keith explains how Jack Henry is leveraging industry-scale data to help banks reduce fraud, predict customer churn, identify hidden revenue opportunities, and prepare for an agentic AI future. He also shares how the company is democratizing innovation through citizen development, AI adoption programs, and enterprise-grade governance for employee-built applications.

Key Highlights:

Building the data foundation required for agentic AI

Using consortium-scale data to uncover insights individual banks cannot see

Predicting customer churn and identifying hidden commercial customers

Applying AI to fraud prevention and customer protection

Scaling innovation through AI adoption and citizen development

This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com/technovation

As AI agents gain access to enterprise systems, identity security is becoming the control layer for responsible AI adoption.

In this episode of Technovation, Peter High speaks with Sree Kancharla, CIO of SailPoint, about how identity governance is evolving from managing human access to securing machine identities, AI agents, and autonomous workflows. Sree discusses SailPoint’s role as “Customer Zero,” the growing challenge of shadow AI, the importance of governance that enables innovation, and how organizations can balance productivity gains with responsible risk management. He also shares his perspective on persona-based AI experiences, human-led agents, and the workforce implications of AI for the next generation of technology professionals.

Key topics include:

Why AI agents require a new approach to identity security

How SailPoint manages shadow AI across the enterprise

The role of Customer Zero in driving product innovation

Moving from human-in-the-loop to human-led agents

Preparing future technology talent in an AI-driven world

This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com/technovation

Cybersecurity leadership isn’t ultimately about technology, it’s about judgment, influence, and the ability to lead through uncertainty.

In this episode of Technovation, Peter High speaks with Stephen Ward, cybersecurity executive, investor, and former security leader at several large enterprises. Stephen reflects on his unconventional journey from government service to corporate cybersecurity leadership and ultimately technology investing. Along the way, he shares lessons on building security organizations, navigating risk, developing executive influence, and preparing for a future increasingly shaped by AI.

Key discussion topics include:

The transition from cybersecurity operator to executive leader

Building trust while transforming security organizations

Lessons learned from leading large-scale security programs

Why leadership skills matter as much as technical expertise

The evolving relationship between AI and cybersecurity

What separates enduring technology companies from the rest

How does a 177-year-old industrial company maintain startup speed while preparing for technologies that may not mature for another decade?

In this episode of Technovation, Peter High speaks with Vishwanath Hegadekatte, Director of Innovation at Freudenberg Technology Innovation (FTI), about building an internal innovation engine designed to identify, test, and scale emerging technologies across a global manufacturing enterprise. Vishwanath explains how Freudenberg combines strategic foresight, AI-driven research, external partnerships, and startup-style experimentation to help its business units prepare for opportunities years before they become mainstream. The conversation explores humanoid robotics, agentic AI, advanced materials, and the organizational structures required to turn innovation into measurable business impact.

This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com/technovation

Most digital transformation stories begin with customer-facing technology. Chipotle’s began by redesigning operations.

In this episode of Technovation, Peter High speaks with Curt Garner, President, Chief Strategy & Technology Officer at Chipotle Mexican Grill. Curt shares how Chipotle evolved from accepting fax orders in 2015 to operating a $5 billion digital commerce engine today. He explains why solving operational challenges before customer adoption proved critical to scaling digital growth and how cloud architecture, dedicated digital kitchens, rewards, personalization, and AI-enabled supply chain capabilities continue to drive innovation across the business.

Key topics discussed include:

Building a digital commerce platform capable of operating at web scale

Scaling from 20% to 85% digital ordering during COVID

Designing dedicated digital kitchens to eliminate fulfillment friction

Using rewards and personalization to deepen customer engagement

Applying AI to forecasting, inventory management, and supply chain operations

Balancing technology innovation with human hospitality

This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com/technovation