UC Today

• BIG UC Update - Inside Theta Lake's AI Compliance Innovation with Dan Nadir

  How Theta Lake is Redefining AI Governance for Enterprise Collaboration PlatformsWhat does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn’t just a story about product innovation—it’s a masterclass in how to enable AI safely and responsibly.Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.🔍 Discussion Highlights:AI Governance in Action: How Theta Lake helps enterprises unlock AI productivity without sacrificing compliance.Real Stories from the Field: From advisor time savings to platform integrations with Microsoft, Zoom, and RingCentral.Why Roadmaps Must Be Dynamic: How customer needs—and fast shipping cycles—shape Theta Lake’s strategy.Enabling AI Without Throttling It: Why being easy to deploy and deeply trustworthy is the winning formula.✅ Next Steps:Thinking about deploying AI tools across your UC stack? Visit thetalake.com to learn more about their AI Governance & Inspection Suite. Or connect with Dan and the Theta Lake team to explore how their platform can support your compliance and productivity goals.

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• Hybrid UC: Mitel’s Strategy for Evolution, Not Revolution in the AI Era

  Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.You’ll discover:How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.If you’re a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what’s next.Watch now to learn how Mitel is helping organizations like yours move forward with confidence.

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• Building a Culture of Connection in the Hybrid Workplace With Crestron

  In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron’s Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.Key highlights:🎯 The “eyes and ears” of the modern meeting: How intelligent cameras and audio create more natural, equitable meeting experiences.⚙️ Edge vs. cloud AI: Why the best collaboration setups balance real-time responsiveness with powerful cloud-driven insight.🧩 Technology as trust: Why reliability, quality, and simplicity are key to fostering confidence and credibility in hybrid teams.🌍 Designing for diversity: How meeting experiences must adapt to different workflows, departments, and cultures across global offices.Crestron’s leaders also share personal insights on how the company’s Sightline technology brings remote and in-room participants closer together — turning meetings into moments of genuine human connection.Next steps:Discover how Crestron is shaping the future of hybrid collaboration.

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• Operator Connect Done Right: What IT Leaders Need to Know Ahead of 2026

  In this UC Today interview, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, to discuss the evolving landscape of Operator Connect and what IT leaders need to know before 2026. Rubio, who has led CallTower’s global expansion across 80 countries, offers a front-row view into how enterprises can optimise Microsoft Teams connectivity, integrate AI, and maintain compliance in complex, multi-region deployments. This is a must-watch for IT decision-makers preparing their UC strategy for the next wave of innovation.As Microsoft’s Operator Connect ecosystem matures, IT leaders face mounting pressure to modernise telephony, maintain compliance, and prepare for AI-enhanced collaboration. In this insightful discussion, CallTower CRO William Rubio unpacks the evolution of Operator Connect—from its early days to its current enterprise-grade capabilities—and shares expert advice on how to make deployments seamless, measurable, and future-ready.Key talking points:The evolution of Microsoft voice: From Lync to Teams to Operator Connect—how CallTower became one of the first certified providers and what that means for reliability and performance.Beyond basic connectivity: Why managed services, integrations, and AI-driven insights separate leading Operator Connect partners from transactional providers.AI in UC and contact centres: How enterprises can start small, automate efficiently, and achieve real ROI through smart AI adoption.Global compliance and hybrid deployment: Practical advice for navigating multi-region rollouts, data sovereignty, and hybrid PBX-Teams environments.Next steps:Discover how CallTower can help your organisation transition to Operator Connect with confidence.

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• The Latest UC News on WebexOne 2025, Slack the Agentic OS, Microsoft AI Update, and more

  In this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco’s AI ambitions to Microsoft’s multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of work.AI is rewriting the rules of collaboration, and this episode explores how the biggest vendors are repositioning for the agentic era. Our panel of industry leaders unpack four major stories reshaping the UC landscape:Cisco at WebexOne 2025: The panel dissects Cisco’s “One Cisco” strategy, the rise of AI Canvas, and how tighter integration across networking, security, and collaboration could redefine its platform advantage.Slack’s Agentic OS: Dreamforce 2025 unveiled Slack’s evolution beyond chat — into a unified, AI-driven workspace that could rival Microsoft’s Copilot ecosystem.Microsoft’s Claude Integration: What does Anthropic’s partnership with Microsoft 365 mean for enterprise AI strategy, model diversity, and security? The experts weigh in.Zoom x Oracle: A new CX partnership signals Zoom’s next big move into the contact center world — and raises new questions about multi-cloud resilience after the AWS outage.💬 “Cisco has finally got its platform story together,” says Zeus Kerravala, while Melody Brue notes that “Slack is finally becoming what it was always meant to be.”Next Steps:Watch the full episode to get ahead of the trends shaping AI-powered collaboration. Subscribe to UC Today TV for more expert insights, and join the conversation in the comments: Which vendor do you think is best positioned for the agentic future of work?

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