UC Today

• Zoom - Preparing for Enterprise Agentic AI Adoption

   In this eye-opening episode of UC Today, host David Dungay is joined by Paul Magnaghi, Zoom’s Head of AI and ISV Go-To-Market, to unpack the real meaning of agentic AI—and why it’s more than just a buzzword. As AI continues to reshape how we work, Paul shares how Zoom is positioning itself at the center of this evolution, empowering companies of all sizes to move faster, work smarter, and innovate with confidence. If you’re wondering how to actually use AI (not just talk about it), this is a must-watch.Agentic AI is no longer on the horizon—it’s here. But what does it really mean for your organization?In this expert-led interview, Zoom’s Paul Magnaghi demystifies agentic AI and reveals how it's helping teams orchestrate workflows, act autonomously, and drive measurable ROI across departments—from IT to marketing.Key Takeaways:Defining agentic AI: Why reasoning, memory, orchestration, and action are the core pillars that separate agents from automation.Who needs it? Spoiler: Every business—from scrappy startups to sprawling enterprises—can benefit from agent-driven productivity.Real-world use cases: Discover how Zoom AI Companion automates webinar asset creation and turns meeting notes into live tickets (think: Jira as a meeting attendee).AI readiness: Why clean data, strong security policies, and cross-platform interoperability are non-negotiables in successful deployments.Zoom isn’t just building smarter meetings—it’s turning conversations into outcomes. 

  --------  

  19:26

  --------

  19:26
• How Data Can Optimize Owner-Operator Occupancy for Enhanced Tenant Experience

  Join host Kristian McCann as he talks with Ashley Evans, SVP Global Business Development, Strategic Alliances at New Era Technology, on the evolving challenges and opportunities for commercial real estate owner-operators. In this insightful conversation, Evans explains why adapting to shifting tenant expectations and leveraging advanced technologies is critical for staying competitive. Evans dives deep into the realities facing today’s commercial property owner-operators and he shares actionable insights on how to future-proof assets and unlock new revenue streams by embracing innovation and sustainability.Key discussion points:- Why predictive analytics and data-driven strategies are essential for forecasting tenant behaviors and optimizing building performance.- How integrating modern amenities and flexible workspaces can attract and retain tenants in a competitive market.- The growing influence of ESG (Environmental, Social, and Governance) in tenant decision-making and how it impacts property value.- How AI and experience design are redefining workplace management and setting new standards for tenant satisfaction.

  --------  

  20:52

  --------

  20:52
• Tackling the Silent Data Crisis - UC Today News

  In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today. Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.Key Points:- Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities.- The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems.- AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization.- Frictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflows.Watch to discover how your company can transform this data crisis into a competitive advantage

  --------  

  14:54

  --------

  14:54
• Mastering Microsoft 365: How VOSS Powers Optimisation, Automation & Analytics

  In this insightful UC Today interview, host Kieran Devlin sits down with Christopher Martini, VP of Microsoft Strategy at VOSS, to unpack how VOSS helps organizations take full control of their Microsoft 365 environment. From simplifying service delivery to driving AI-powered insights, this conversation is a must-watch for IT leaders and UC pros navigating the evolving Microsoft landscape.With years of experience at Microsoft and its partners, Christopher shares practical strategies and real-world success stories that highlight why optimization and automation are no longer optional—they're essential.Whether you're at the beginning of your Microsoft 365 journey or managing multiple tenants across geographies, this video dives into how VOSS helps organizations of all sizes tame complexity, cut costs, and unleash the power of AI and automation.In this video, you'll learn:Why different stages of the Microsoft 365 journey bring different UC challenges—and how to solve them.How VOSS empowers organizations with granular visibility, automation, and role-based access management.The role of AI in UC service delivery—from detecting network issues to enabling faster, smarter decisions.A real-life case study showing how a large enterprise automated onboarding, improved license management, and streamlined operations using VOSS Automate and VOSS Insights.Next Steps: Want to see what VOSS can do for your Microsoft 365 environment?👉 Connect with Christopher Martini on LinkedIn👉 Visit www.voss-solutions.com to book a discovery session👉 Contact the team directly to explore a tailored proof of concept for your organization

  --------  

  15:01

  --------

  15:01
• The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?

  CX Today's Charlie Mitchell reveals the big news that Content Guru has become the "first full-stack" CCaaS vendor to secure FedRAMP High Authorization.The High accreditation level is built for agencies handling highly sensitive data - like law enforcement, healthcare, emergency services, and finance - where strict security is critical. FedRAMP’s High baseline safeguards the government’s most sensitive unclassified data in the cloud, protecting lives, operations, and financial security.As such, this is a big step for Content Guru, which secures a big differentiator as it bids to bring cautious enterprises to the cloud, in the public sector, and beyond.Andrew Casson, VP of Public Sector at Content Guru, stresses this in his interview with CX Today's Head of Publication. He also discusses:- The ins and outs of the FedRAMP certification.- The differentiative features Content Guru offers in the public sector.- Examples of Content Guru supporting cautious customers through their CCaaS migrations.For more on Content Guru's expansive CCaaS portfolio, visit: https://www.contentguru.com/

  --------  

  11:55

  --------

  11:55

More Business podcasts

Trending Business podcasts

About UC Today