UC Today

• How Nuwave Tames UC Complexity and Delivers Simplified, Scalable Service Management

  In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE’s flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service management demands, this is a must-watch.As the pace of UC evolution accelerates, carriers and partners are under pressure to manage sprawling multi-UC ecosystems efficiently. In this insightful conversation, Mark Bunnell explains how NUWAVE’s iPilot is purpose-built to tackle the growing complexity of UC service delivery—streamlining processes, boosting ROI, and eliminating the need for massive dev teams.Here’s what you’ll learn:Why legacy UC service models can’t keep up with the modern multi-platform reality.How iPilot delivers “one pane of glass” simplicity—even across Teams, Zoom, Webex, and SIP environments.The critical role of customer feedback in shaping NUWAVE’s agile development cycle.How NUWAVE delivers ROI by giving away features like PBX migration tool Teleport, rather than charging extra.Next Steps:👉 Want to simplify your UC service management? Visit NUWAVE's website to explore iPilot in more detail.💬 Have thoughts or questions? Drop them in the comments or connect with NUWAVE on LinkedIn.🔁 Like what you saw? Share this video with your network and subscribe for more insights from UC Today.

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• Securing the New Era of Collaboration with Webex

  In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.🔐 Key topics discussed include:- Why true platform security must go beyond features—and start with trust- How Webex balances data privacy, compliance, and usability without compromise- The role of AI in both amplifying threats and defending against them- How Webex tailors security and compliance for regulated industries like finance, healthcare, and governmentFrom ethical walls to sovereign clouds, from FedRAMP to GDPR, Webex is proving that security doesn’t have to be a trade-off. Whether you're an enterprise CIO, compliance lead, or IT decision-maker, this is essential viewing.Next Steps:Ready to learn more? Explore Webex's security and compliance documentation or register for the upcoming WebexOne event to see the latest innovations in action. Don’t forget to like, share, and subscribe for more insights from UC Today.

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• The Latest News on Microsoft's Work Trend Index, the IDC's Most Recent UC Report, and Avaya Infinity

  In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala. Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC’s report showing Microsoft’s UC&C dominance and dissect what Avaya’s new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft’s vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya’s next-gen platform, this is a deep dive into the trends shaping tomorrow’s workplace.🔑 Key discussion points:Microsoft’s Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.IDC’s UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.Avaya’s Infinity platform sparks debate around innovation, integration, and the brand's next chapter.

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• How to Customise Your Agentic AI Journey with Zoom

  In this insightful UC Today interview, host David Dungay sits down with Robin Bunevich, Product Marketer at Zoom, to explore the next evolution of AI in the workplace: customizable agentic AI. With Zoom’s AI Companion woven throughout its platform and a new custom AI Companion add-on just launched, Robin breaks down how businesses can not only adopt AI but make it their own. If you’ve been wondering how agentic AI fits into your organization — or how easy it is to tailor — this discussion is a must-watch.Agentic AI has moved beyond hype and is becoming a critical productivity tool — but to maximize its value, customization is key. Robin Bunevich shares Zoom’s vision of flexible, accessible AI that can adapt to every business’s language, workflows, and industry.In this conversation, Robin and David dive deep into:Why customization matters: From acronyms to workflows, AI performs better when it understands your organization’s context.Low-code/no-code solutions: Discover Zoom AI Studio and how anyone can start customizing AI without technical skills.Solving niche use cases: See how healthcare providers are using clinical notes to shift focus from admin to patients.Getting started with AI: Why test groups, measurable use cases, and human oversight are essential when beginning your agentic AI journey.Whether you're new to AI or scaling its use, Robin offers expert advice on balancing automation with human ingenuity to drive meaningful outcomes.

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• Duty of Care in 2025: How Intrado’s ERS Ensures 911 Compliance - UC Today News

  In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls. Whether you’re in IT, compliance, or enterprise safety, this is a must-watch.How do enterprises ensure they’re not just compliant with complex 911 regulations but genuinely prepared to protect their people?In this insightful panel discussion, Intrado’s experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.Key Takeaways:- Understanding Compliance: Learn how Intrado’s ERS supports federal laws like Kari’s Law and Ray Baum’s Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile users.- Beyond Compliance: Discover how Intrado’s Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systems.- Adaptability Across Industries: See how Intrado’s solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individually.- Future of Safety Tech: Gain insight into how Alyssa’s Law is shaping broader workplace safety policies across the U.S., and what it means for your organization.Visit Intrado’s website to explore how ERS and Safety Suite can support your organization’s duty of care: https://www.intrado.com/#Compliance #Emergency #Intrado

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