Scaling Chaos: The Wild Ride of Clutch with Annabel Hay
What happens when a 10-second TikTok video changes everything overnight? For Annabelle Hay, co-founder and CEO of CLUTCH, it meant selling out 5,000 units in hours, navigating a manufacturing disaster, and scrambling to scale.
In this episode, Annabelle shares the rollercoaster journey of building a consumer brand from scratch, the unexpected lessons of going viral, and the challenges of breaking into retail.
In this conversation, we cover:
🔥 The TikTok video that went viral overnight and sold out 5,000 units
💥 The manufacturing disaster that led to exploding tubes and mass refunds
🚀 How Annabelle scaled CLUTCH from a side hustle to a retail success
🦈 The Shark Tank investor who tried to rip her off—and how she fought back
🎯 The unexpected challenges of retail, from supply chain issues to hidden costs
💡 The founder-led brand strategy that resonated with millions
📈 Lessons in growth, hiring, and relinquishing control in a fast-moving startup
If you’ve ever wondered what it’s like to scale a consumer product from zero to retail shelves, this conversation with Annabelle Hay is a masterclass in resilience, adaptability, and strategic growth.
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58:18
Betting Big: How Armina Rosenberg is Reshaping Investing with AI
What happens when artificial intelligence isn't just assisting—but reshaping—the world of investment?
In this episode of Wild Hearts, we chat with Armina Rosenberg, an investor combining traditional fundamental research with revolutionary AI-driven techniques.
Armina dives into how her firm, Minotaur, leverages AI to break down barriers, uncover global opportunities, and make investment decisions at unprecedented speeds. It's not just about efficiency; it's about reshaping the way capital is allocated worldwide.
In this episode, we cover:
📈 How AI can remove language barriers in global investment research (03:30)
🔍 Armina’s innovative strategy for identifying mispriced companies (11:45)
🧠 How large language models (LLMs) transform fundamental analysis (14:10)
⚖️ Managing risk and building conviction with AI analytics (23:50)
🛠️ The competitive advantage of building proprietary AI software (29:30)
🚀 Future AI investment trends and capturing economic value (34:20)
This episode is a rare inside look at how AI is transforming the art of investing, and what it means for the future of software.
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49:31
The Future of Product Management: AI, Efficiency & Leverage with Matt Hinds
Imagine being able to understand your customers better than ever before—instantly. That’s the promise of AI-powered product management.
In this episode, Matt Hinds, Co-founder and CEO of Sauce AI, explains how AI is transforming the way companies prioritise, iterate, and execute on their product roadmaps. We dive into the tools, strategies, and mindset shifts that are allowing top teams to unlock massive leverage in world of product development.
In this conversation, we cover:
🧠 The evolving role of product managers in an AI-powered world
🚀 How Sauce AI is transforming product insights and decision-making
📉 Why some companies are eliminating PM roles – and why others are doubling down
💡 How top product teams use AI to unlock customer insights 100x faster
🛠️ The must-have AI tools that product managers should be using right now
🔄 The future of product iteration: instant feedback loops and automated workflows
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51:56
Winning Against Giants: Steve Hind’s Blueprint for AI-Driven Customer Support
Winning against billion-dollar incumbents isn't about money—it’s about strategy. In this episode, we talk to Steve Hind, the co-founder of Lorikeet, about how he and his team built an AI-powered customer support tool that’s not just competing but winning in one of the most crowded markets in tech.
Steve shares the moment that led to their pivotal product shift, the principles guiding their success, and why they believe 2025 is the year AI will truly transform enterprise support.
In this conversation, we cover:
💡 The breakthrough moment that led to Lorikeet’s pivot into AI-driven customer support
🚀 How Steve and his team outperformed well-funded competitors in Silicon Valley
📈 The underestimated value of customer engagement over customer love
🎯 Why AI in customer support isn’t just about summarising FAQs—and why that matters
🛠️ The power of engineers talking to customers and building based on real needs
💰 Why Steve believes the best startups should focus on making their existing customers wildly successful
⚡ How startup founders can avoid “doom loop” hiring behaviors and build teams that win
🔮 Why 2025 will be the year of enterprise AI—and how Lorikeet is positioning itself to lead
Steve Hind and his team at Lorikeet are proving that startups can outcompete legacy players—not by outspending them, but by outthinking them. This conversation is a deep dive into strategy, execution, and the mindset that leads to real impact.
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1:03:47
The Future of Research: How Juno is Revolutionising Market Insights with AI
How do you take a deeply human skill—asking great questions—and scale it with AI? Michelle Gilmore, co-founder and CEO of Juno, is tackling that challenge head-on.
In this episode, we talk about her path from industrial design to AI entrepreneurship, why the best research isn’t about collecting data but understanding people, and how Juno is changing the way businesses learn from their customers.
In this conversation, we cover:
🔍 The art of asking the right questions—and why small wording changes can completely alter responses
💡 Why Michelle believes AI has levelled the playing field—and what that means for the future of research
🧑🤝🧑 The importance of co-founders—and how Michelle’s long-standing partnership with Josh gives Juno an advantage
🚀 The shift from consulting to product-based business models—and why Juno is moving away from selling time
🔬 Experimentation at the core of Juno’s growth—how the team tests hypotheses before scaling
💰 Pricing AI research: Can value-based pricing work for a product like Juno?
🌏 Expanding globally—why Latin America and Singapore are key emerging markets for Juno
🧠 The future of qualitative research—why Michelle believes surveys are outdated and how Juno is leading the next evolution
This episode isn’t just about AI; it’s about how Juno is redefining the way we gather insights, making research faster, more intuitive, and ultimately more human.
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