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Business Problems Solved Podcast

Lee Houghton
Business Problems Solved Podcast
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  • Is this the last episode?
    Lee reflects on the journey of creating the podcast over the past six years and 330 episodes. He expresses deep gratitude for the impact the podcast has had on both his life and the lives of listeners, sharing how it has fostered connections and personal growth. Lee announces the conclusion of the Business Problem Solved podcast, not as an end to his podcasting journey, but as a transition to a new venture: The People Puzzle Podcast, which will align with his upcoming book, "The People Puzzle." This new podcast will focus on four key themes: alignment, relationships, feelings, and leadership, aiming to provide targeted support and insights for listeners. Lee encourages his audience to stay subscribed for this exciting new chapter while expressing his heartfelt thanks for their support throughout the years. KEY TAKEAWAYS Transition to a New Podcast: The Business Problem Solved podcast will be concluding, but a new podcast titled The People Puzzle Podcast will be launched, focusing on themes related to the speaker's upcoming book. Focus on Key Themes: The new podcast will explore four main themes: alignment, relationships, feelings, and leadership, which are referred to as the four pieces of The People Puzzle. Personal Reflection and Growth: The podcasting journey has been a deeply reflective and humbling experience, providing valuable insights and personal growth over the past six years and 330 episodes. Gratitude for Audience Engagement: There is a strong appreciation for the audience's support, including their messages and feedback, which have contributed to the speaker's learning and connection with others. Anticipation for Future Content: Listeners are encouraged to stay subscribed to the current podcast feed, as they will automatically receive the new content when it launches, ensuring continuity in the speaker's message and mission. BEST MOMENTS "This process of recording this podcast has been the most reflective, insightful experience that I've ever had." "I've decided to stop recording the Business Problem Solved podcast for a few reasons." "I want to impact and help more people because I want to really double down on what's important to me." "The new podcast is going to be called The People Puzzle Podcast, because the book is called The People Puzzle." "Thank you from the bottom of my heart for just everything that this podcast has enabled and provided for me." HOST BIO You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
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  • The Importance of Trust in Feedback
    Lee talks about the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals. Tune in for practical insights on building effective teams and enhancing interpersonal relationships in the workplace. KEY TAKEAWAYS Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success. The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport. Motivation and Communication Styles: People are motivated differently—some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness. Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings. Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team. BEST MOMENTS "There is no I in team... However, to create a team, it is important that you recognize it is made up of a lot of eyes, a lot of individuals." "If you can understand which is the dominant preference of each person, then that allows you to change your conversation style." "We need to connect. We need to understand ourselves and understand others." "The way that we connect is we find things in common, which requires us to ask better questions." "If the other person wants to be heard, then you need to listen." HOST BIO You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
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  • There are lots of i's in TEAM
    Lee explores the dynamics of high performing teams, challenging the common saying, "there's no I in team." He emphasises the importance of recognising individual differences within a team, including diverse perspectives, communication styles, and motivations. Lee discusses how understanding these differences can enhance team collaboration and performance. He introduces the concept of the four C's of human relationships—connect, converse, collaborate, and celebrate—and highlights the significance of aligning intentions in conversations. By fostering deeper connections and being aware of individual needs, leaders can create an environment where team members feel valued and motivated to achieve collective goals. KEY TAKEAWAYS Embrace Individual Differences: High performing teams are composed of diverse individuals with varying perspectives, experiences, and communication styles. Recognising and understanding these differences is crucial for team success. The Four C's of Human Relationships: Building strong relationships involves a cyclical process of connecting, conversing, collaborating, and celebrating. Finding common ground is essential for deeper engagement and rapport. Motivation and Communication Styles: People are motivated differently—some move away from pain while others move towards pleasure. Understanding these motivations, along with individual communication preferences, can enhance team dynamics and effectiveness. Aligning Intent in Conversations: In interactions, it's important to align your intent with the other person's needs, whether they seek help, support, or simply want to be heard. Misalignment can lead to conflict and misunderstandings. Vulnerability and Leadership: Effective leadership may require being vulnerable and showing care for team members. Leaders should also be mindful of their own communication styles and adapt to better connect with their team. BEST MOMENTS "There is no I in team... However, to create a team, it is important that you recognise it is made up of a lot of eyes, a lot of individuals." "If you can understand which is the dominant preference of each person, then that allows you to change your conversation style." "We need to connect. We need to understand ourselves and understand others." "The way that we connect is we find things in common, which requires us to ask better questions." "If the other person wants to be heard, then you need to listen." HOST BIO You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
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    10:46
  • It is not just your performance as a Change Team
    Lee talks about the critical factors that contribute to career success, encapsulated in the concept of PI: Performance, Image, and Exposure. Lee emphasises that while performance accounts for only 10% of success, image and exposure play significantly larger roles, at 30% and 60% respectively. He discusses the importance of personal, product, and professional branding, urging listeners to consider how they present themselves and their teams. Through real-world examples and insights from conversations with change practitioners, Lee highlights the necessity of aligning branding efforts and increasing visibility to foster trust and credibility within organisations. This episode serves as a guide for individuals and teams looking to enhance their impact and recognition in their professional environments. KEY TAKEAWAYS Understanding PI for Career Success: Career success is influenced by three factors: Performance (10%), Image (30%), and Exposure (60%). While performance is essential, image and exposure play a more significant role in how individuals are perceived and recognised in their careers. Three Brand Perspectives: When considering career and team success, it's important to evaluate from three brand perspectives: personal brand (individuals), product brand (the services or products offered), and professional brand (the team or organisation). Each aspect should align to create a cohesive identity. Authenticity in Exposure: Exposure should be authentic to the individual or team. Engaging in social media or other platforms should reflect one's true self rather than conforming to external expectations. There are various ways to increase exposure that align with personal values. Building Trust through Reliability and Credibility: Trust is built through demonstrating reliability (performance), credibility (image), and intimacy (exposure). Ensuring that these elements are present can enhance relationships and foster a positive reputation within an organisation. Importance of Branding and Communication: Change teams should actively manage their image and exposure. This includes having a clear team identity, consistent branding, and effective communication strategies to ensure that their contributions are recognised and valued within the organisation. BEST MOMENTS "10% of career success is down to performance, 30% down to the image that you have, and 60% down to your exposure." "You need to think about performance, image, and exposure to ensure that many people have an opportunity to understand who you are, how you help, and what you do." "Far too many change people believe that just by doing a good job, people will recognise what they're doing. But unfortunately, that doesn't work." "If you can get others to build connection with you first, then you've got a far greater chance of having a successful change team." "You want to make the team stand the test of time, and it comes down to not just doing a good job." HOST BIO You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
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  • Big Picture Big Insights Key Topic 3: Culture, Morale, Communication, Collaboration, Resources & Environment
    Lee wraps up the "Big Picture, Big Insights" series, which synthesises the voices of 5,000 individuals from 10 UK organisations to uncover what drives, hinders, and empowers them in achieving their company vision. Lee discusses the final three key themes: culture and morale, communication and collaboration, and work environment and resources. He emphasises the importance of fostering an engaged workforce, transparent communication, and a supportive work environment to enhance employee well-being and productivity. Listeners are encouraged to reflect on their organisational culture, ask targeted questions, and take actionable steps to create a thriving workplace. The episode concludes with an invitation to download the comprehensive insights document and reach out for further engagement. KEY TAKEAWAYS Understanding Culture and Morale: Organisations should focus on transforming their culture from disengaged to empowered by removing negative elements such as low morale and lack of recognition, while fostering a culture of respect, continuous learning, and appreciation. Enhancing Communication and Collaboration: To shift from chaos to clarity, organisations need to eliminate delayed responses and fragmented updates. Implementing structured communication frameworks and maintaining open channels can significantly improve team interactions and information flow. Improving Work Environment and Resources: A well-designed work environment is crucial for employee well-being and productivity. Organisations should prioritise modern resources, ergonomic workspaces, and mental health support to create a balanced and supportive atmosphere. Asking the Right Questions: Leaders are encouraged to engage with their teams by asking targeted questions related to the six key themes identified (systems and processes, people and teams, leadership and strategy, culture and morale, communication and collaboration, work environment and resources) to gather insights and drive improvement. Taking Action on Insights: Gathering feedback is only the first step; organisations must listen to the responses and take actionable steps to address identified challenges. This proactive approach is essential for fostering a high-performance culture and empowering employees. BEST MOMENTS "A negative or stagnant work culture can drain motivation, lower productivity and lead to disengagement." "We want to shift from disengagement to empowerment, from unrecognised effort to visible appreciation." "To create a transparent, efficient communication culture, organisations must implement a clear and structured communication framework." "When employees lack the right tools and support, organisations face remote working inefficiencies." "The journey to high performance requires addressing inhibitors, enhancing enablers and reinforcing strengths." HOST BIO You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
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About Business Problems Solved Podcast

WARNING - This podcast WILL challenge your thinking. Welcome to Business Problems Solved! In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver Lee Houghton (pronounced Hawton) You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems. And remember – saying you know how to do it, is not doing it …
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