MSP Unplugged

🎙️ In this episode of MSP Unplugged, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure, to talk about human risk management — the biggest gap in most small MSP security stacks.
usecure helps MSPs automate security awareness training, phishing simulations, dark web monitoring, and policy management so lean teams can reduce client risk and sell a measurable security service without adding headcount.
What You'll Learn:
Why traditional annual training no longer works
How MSPs can automate human risk management across clients
Using Human Risk Reports as a sales and prospecting tool
How to package, price, and deliver awareness as recurring revenue
Practical first steps for MSPs under $3M with small teams
Timestamps:
00:00 - Intro & Welcome Nihil Morjaria
[Add actual timestamps here]
👉 Resources & Links:
usecure: https://www.usecure.io
MSP Unplugged: https://www.mspunplugged.com
If your clients keep clicking phishing emails — or you want a security service that's actually manageable — this episode is for you. Drop your biggest human-risk challenge in the comments.
🔥 Like, subscribe, and hit the bell for weekly MSP growth and security conversations.
#MSP #Cybersecurity #HumanRiskManagement #usecure #SecurityAwareness #Phishing #SmallMSP #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we talk with Cambrient AI about a different approach to email security: agentic AI that investigates every message instead of just scoring or filtering it.
Cambrient was built for MSPs — multi-tenant, fast to deploy (no MX record changes), and designed to cut the "is this email safe?" ticket load that eats small-team margins.
What You'll Learn:
Why signature-based email tools still miss modern phishing and BEC
How AI agents inspect links, redirects, attachments, and intent
Why 5-minute, no-MX deployment matters for MSPs managing many tenants
How self-service false-positive release and plain-English explanations reduce tickets
How a lean MSP can add stronger email security without extra analysts
👉 Resources & Links:
Cambrient AI: https://www.cambrient.ai
MSP Unplugged: https://www.mspunplugged.com
Armaan Chakrabarti Linkedin: https://www.linkedin.com/in/armaan-chakrabarti-1659201b6/

If email tickets are eating your day, this one is worth the watch. What's your current email security stack? Tell us in the comments.
🔥 Like, subscribe, and hit the bell for more real-talk MSP security and operations content.
#MSP #EmailSecurity #Phishing #BEC #AI #Cambrient #SmallMSP #Cybersecurity #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business.
Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean teams.
What You'll Learn:
Ryan's background and path in the MSP industry
Key operational lessons for small and growing MSPs
Practical ways to improve service delivery and team efficiency
Strategies for handling scaling challenges without losing quality
Advice on turning operational friction into competitive advantages
Timestamps:
00:00 - Intro & Welcome Ryan McGill
[Add actual timestamps here]
👉 Resources & Links:
Connect with Ryan McGill on LinkedIn: https://www.linkedin.com/in/ryan-mcgill-30927b31/
MSP Unplugged Community: https://www.mspunplugged.com
What's one operational challenge your MSP is facing right now? Drop it in the comments!
🔥 Like, subscribe, and hit the bell for more real-talk MSP growth and operations content every week.
#MSP #MSPOperations #SmallMSP #MSPGrowth #RyanMcGill #ManagedServices #MSPUnplugged
Purchase your tickets at https://techconunplugged.com

🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special focus on QBRs (Quarterly Business Reviews) and why business outcome conversations are the next evolution in customer penetration.
Luis explains how moving beyond technical check-ins to real business discussions can dramatically improve retention, expansion, and client relationships — especially for small MSP teams.
What You'll Learn:
Luis's path from MSP owner to helping hundreds of providers scale
How to turn around a struggling MSP with better client engagement
Why traditional technical QBRs are no longer enough — and how to run business outcome QBRs that drive real value
Practical marketing and conversation frameworks that help you penetrate accounts deeper and become a trusted advisor
Actionable tips for small MSPs (Less than $3M revenue, Less than 20 employees) to implement outcome-focused reviews without adding overhead
Timestamps:
👉 Resources & Links:
ScalePad: https://www.scalepad.com
Connect with Luis Giraldo on LinkedIn: https://www.linkedin.com/in/luisgiraldo/
MSP Unplugged Community: https://www.mspunplugged.com
Purchase your tickets to TechCon Unplugged at https://techconunplugged.com
If your QBRs feel like checkbox exercises, this episode will change how you approach client meetings forever. Drop your biggest QBR challenge in the comments!
🔥 Like, subscribe, and hit the bell for more MSP growth strategies.
#MSP #QBR #BusinessOutcomes #CustomerSuccess #ScalePad #MSPRetention #SmallMSP #MSPMarketing #LuisGiraldo

🎙️ In this powerful episode of MSP Unplugged, Cynthia Schreiner — Senior Manager of Channel Engagement at Pax8 — joins us to discuss her journey and proven strategies for reviving struggling MSPs.
Drawing from her hands-on experience as a former MSP Business Administrator and her current role empowering partners at Pax8, Cynthia dives deep into the real challenges of turning around underperforming businesses. She shares practical marketing tactics, operational pivots, community-building approaches, and leadership insights that help MSP owners break out of stagnation and drive sustainable growth.
If your MSP is struggling with client acquisition, visibility, retention, or overall momentum, this conversation offers actionable revival strategies tailored for small teams.
What You'll Learn:
* Proven methods for reviving struggling MSPs — from diagnosis to full turnaround 
* Marketing help that actually works for lean MSPs: positioning, lead generation, and differentiation
* Operational and leadership shifts that reignite growth without burning out your team
 
*The role of strong vendor partnerships (like Pax8) in recovery and scaling
*
Mindset and community tactics that prevent future struggles
👉 Resources & Links:
Connect with Cynthia Schreiner on LinkedIn: https://www.linkedin.com/in/cynthia-schreiner/
Pax8 for MSPs: https://www.pax8.com
MSP Unplugged Community: https://www.mspunplugged.com
What's one marketing or revival challenge your MSP is facing right now? Share in the comments!
🔥 Like, subscribe, and hit the bell for more real-talk MSP revival stories and growth strategies.
Buy your tickets for TechCon Unplugged! https://www.techconunplugged.com
#MSP #RevivingMSP #MSPMarketing #BusinessTurnaround #Pax8 #SmallMSP #MSPGrowth #MSPUnplugged #CynthiaSchreiner