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Operators

Sean Frank, Mike Beckham, Matt Bertulli, and Jason Panzer
Operators
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196 episodes

  • Operators

    Roman Khan: The Ecommerce Logistics Play Worth $10 Billion

    15/07/2026 | 1h 17 mins.
    “If someone can do the same revenue in 12 hours, basically out of nowhere, it does lower the value of brands.” 
    What does the collapse of traditional brand equity mean for founders still building toward an exit? 
    Roman Khan (Co-Founder & President, Peak21) joins Sean Frank (CEO, Ridge) and Matt Bertulli (CEO, Pela Case and Lomi) to make one uncomfortable argument: the playbook for building and buying ecommerce brands is broken, and most founders haven’t figured that out yet. After three years acquiring DTC businesses, Roman stopped. The reason cuts to the heart of where dropshipping, ecommerce logistics, and brand valuation are all heading. 
    His Hong Kong summit surfaced the shift in real time: Meta partnership ads back at the top of the stack, Applovin minting operators spending six figures a day, and TikTok-first brands doing $12M months on skeleton crews. The conversation covers why dropshipping from China is nowhere near dead, how Quince is building the AWS of ecommerce logistics, and the one thing Roman tells every founder under $100M in revenue: take out dividends, stop waiting for a buyer, and get honest about what your company is worth. 
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  • Operators

    Help an Operator Out: 8-Figure Dog Brand That Needs a New Growth

    08/07/2026 | 1h 13 mins.
    "You will not be happier at nine figures. I’ll just tell you that right now." 
    What does an operator do after building an 8-figure brand entirely on one dog breed? 
    Help an Operator Out (HAOO) is a new series where real business owners join the podcast with live questions. In this episode, Garrett Yamasaki (Founder & CEO, We Love Doodles) brings his crossroads: a bootstrapped, Amazon-heavy pet brand that crossed eight figures and needs to decide whether to go deeper in its niche or wider into new dog breeds. The answer is less obvious than it sounds.
    The conversation covers capital allocation, the difference between product-channel fit versus product-market fit, and why consumables change the LTV math entirely. Mike makes the case that moated niche distribution builds more durable enterprise value than any paid channel. And everyone lands on the same uncomfortable truth. The business you already built is the one most worth protecting. 
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    Operators Newsletter
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  • Operators

    100% Growth for 8 Years: IQBAR’s Will Nitze & Jess Greenwood

    02/07/2026 | 1h 36 mins.
    Operators Titans is brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth 
    Or, skip the waitlist and launch your AppLovin ads today with our Operators-exclusive link: https://9ops.co/applovin-referral
    “You are not trying if you’re not getting sued.” 
    How did IQBAR go from a $90k Kickstarter to a nine-figure retail, DTC, and Amazon giant? 
    Will Nitze (Founder & CEO) and Jessica Greenwood (CMO) join Matt Bertulli (CEO, Pela Case & Lomi) and Mike Beckham (CEO, Simple Modern). This is the product launch strategy and CPG marketing playbook they wish existed when they started. 
    Will and Jessica detail their early tactics and walk through every funding round: from $625K at a $4M valuation to $5.5M at $50M. They doubled revenue every year for eight years, kept the team at 15 people, and never dropped below 50% ownership. Mike and Matt close on what killed dozens of competing bar brands in 2022 and why IQ BAR survived.
  • Operators

    Opening Retail Stores vs. Going Wholesale: What the Numbers Say

    01/07/2026 | 1h 16 mins.
    Should you open your own stores, or let the big retailers do the heavy lifting? 
    Curtis Matsko (CEO, Portland Leather Goods), Matt Bertulli (CEO, Pela Case & Lomi), and Mike Beckham (CEO, Simple Modern) go head to head on one of the biggest channel decisions a consumer brand will face. 
    Curtis went from a spite-signed lease to 16 owned stores, while Mike turned a $9 million Sam’s Club bet into 10,000 wholesale doors. This episode breaks down these two different paths and what each model actually costs you in competency, capital, and control, why the wrong channel for your product category is almost impossible to recover from, and what private equity is really looking for when they come knocking on an omnichannel brand. 
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    Operators Newsletter 
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  • Operators

    Our 2026 Ecommerce Audit: Wins, Mistakes, Lessons & What’s Next

    24/06/2026 | 1h 8 mins.
    “Whoever can spend the most money is going to win.”
    Sean Frank (CEO, Ridge), Matt Bertulli (CEO, Pela Case & Lomi), Jason Panzer (President, HexClad), and Mike Beckham (CEO, Simple Modern) audit the first half of 2026. The focus is a sound ecommerce growth strategy for Q3 and Q4. No guests, no fluff. Just what worked, what blew up, and where they’re placing their bets.  
    Amazon leads the conversation, with Sean up over 100% year over year on full assortment parity and Mike beating Liquid IV on a $4 blended CAC. Wholesale gets a harder look, with Sean holding a big-three PO and an 18-month runway to shelf. The group then pulls apart margin profile as a competitive weapon, why most consumable brands are quietly heading toward a reckoning, and what it takes to set a spending floor competitors cannot match.  
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    Saras Analytics
    https://bit.ly/4a3gzVv
    Postscript
    https://9ops.co/postscript
    Operators Newsletter
    https://9operators.com/
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About Operators
In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands have denied its existence for years, until now. Four titans known as the “Operators” are leaking the secret contents in an effort to share its wealth of knowledge with people like you. Sean Frank (CEO, Ridge), Jason Panzer (President, HexClad), Mike Beckham (CEO, Simple Modern) & Matt Bertulli (Founder, Pela Case x Lomi).
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