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Operators

Sean Frank, Mike Beckham, Matt Bertulli, and Jason Panzer
Operators
Latest episode

215 episodes

  • Operators

    Why the Hardest Part Starts After Launch: Operators Build (E5)

    21/09/2026 | 1h 24 mins.
    “The amount of effort that we put in to start does not have any meaningful correlation with the success at the end.” 
    When you get delayed and deprioritized by your co-manufacturer, your timeline slips by almost a year, and you still have zero sales, what do you have to show for 18 months of work? 
    Matt Bertulli (CEO, Pela & Lomi), Mike Beckham (CEO, Simple Modern), Sean Frank (CEO, Ridge), Curtis Christopherson (Chief Growth Officer, Ammortal), and Cody Plofker (Advisor & fmr. CEO, Jones Road) reunite one month from launch to close the loop on everything that went wrong. 
    Physical product is in hand. Five thousand units for their very first purchase order. Now, the hard part. 
    Sean raises the question nobody wants to answer: is powder still the right format in 2026? Mike does the math on what 14,000 families means for a nine-figure exit. Cody challenges the team to hit $200 CAC in month one. Then drop it to $100. 
    Powered by 
    TBAR Partners 
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    Aftersell 
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    Skio 
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    Runneth 
    ⁠https://9ops.co/motion-runneth⁠ 
    Omnisend 
    ⁠https://9ops.co/omnisend⁠ 
    Richpanel 
    ⁠https://9ops.co/richpanel⁠ 
    Operators Portal 
    ⁠https://portal.9operators.com/dashboard⁠ 
    Operators Newsletter 
    ⁠https://9operators.com/⁠
  • Operators

    Learning From Failure: 3 $100M+ Operators & Their Darkest Moments

    16/09/2026 | 1h 3 mins.
    “We were not going to make payroll next week.” 
    How did three ecommerce CEOs turn rock bottom into their biggest lesson? 
    Matt Bertulli (CEO, Pela Case & Lomi), Mike Beckham (CEO, Simple Modern), and Curtis Matsko (CEO, Portland Leather Goods) each share the darkest moment of their ecommerce careers. What came after built the self-awareness that changed how they lead. 
    Curtis walks through the week Wells Fargo pulled a $20M line of credit after Silicon Valley Bank collapsed. Matt breaks down the hubris that nearly cost him payroll one Christmas. Mike shares the night a two-year venture fell apart. Their comebacks outweighed the crises, driven by a growth mindset none of them had before. 
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    Saras Analytics 
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    Postscript 
    ⁠https://9ops.co/postscript⁠ 
    Aftersell 
    https://9ops.co/4i3bb5 
    Richpanel 
    https://9ops.co/richpanel 
    Fulfil 
    ⁠https://9ops.co/fulfil⁠ 
    Northbeam 
    https://www.northbeam.io/ 
    Black Friday Resources
    https://www.9operators.com/black-friday
    Operators Portal 
    https://portal.9operators.com/dashboard 
    Operators Newsletter 
    https://9operators.com/
  • Operators

    How to Design Packaging for Ecommerce Brands: Operators Build (E4)

    14/09/2026 | 1h 29 mins.
    “They have just shown how packaging can be so much of a differentiator.” 
    What does a professional DTC packaging design process look like in practice? 
    Chris Ganz (Senior Creative Director, Trevi) sits down with the Winks team to tackle one of packaging’s hardest problems: standing out on a crowded shelf. The group debates naming, mascots, and color palettes before testing real designs on real families. 
    Chris opens with a full competitor audit, sizing up Ollie, Vicks, and Beam. Three distinct concepts turn into five packaging directions, each with its own typography and color story. The team weighs a winking semicolon against a plush sleep monster, and one child’s smile carries real weight. 
    Powered By 
    Iris 
    https://www.irisfinance.co/operators 
    Skio 
    https://9ops.co/skio-9operators 
    Omnisend 
    https://www.omnisend.com/9operators 
    Richpanel 
    https://9ops.co/richpanel 
    Runneth 
    https://9ops.co/motion-runneth 
    Aftersell 
    https://9ops.co/4i3bb5 
    Operators Portal 
    https://portal.9operators.com/dashboard 
    Operators Newsletter 
    https://9operators.com/
  • Operators

    Honeylove’s Betsie Larkin & Igor Lebovic: Building a $200M Company Together

    10/09/2026 | 1h 28 mins.
    What does it take for a married couple to build a $200 million brand together? 
    Betsie Larkin (Founder & CEO, Honeylove) and Igor Lebovic (Co-CEO, Honeylove) sit down with Matt Bertulli (CEO, Pela Case & Lomi) and Jason Panzer (President, HexClad). The conversation traces an accidental idea, the crowdfunding math, and the founder instincts that shaped every expansion. 
    Kickstarter only entered the DTC playbook after Betsie proved product market fit on tour. The brand’s sculpting body shapers and tummy control styles kept expanding the line. Betsie explains why a Kardashian-backed competitor helped the category instead of hurting it. Matt and Jason press on the mechanics of running a business with your spouse. 
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    Shoplift 
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  • Operators

    Ecommerce Therapy: 3 Nine-Figure Operators on Focus & Passion

    09/09/2026 | 55 mins.
    “I’ve always hated it. This year I made the decision to shut it down.”
    Can three nine-figure CEOs open up about their priorities, passions, and doubts?
    Sean Frank (CEO, Ridge), Matt Bertulli (CEO, Pela Case & Lomi), and Mike Beckham (CEO, Simple Modern) sit down for an honest conversation about the pressure of scaling ecommerce brands. They cover decision making, staying passionate, and the whiplash of growing fast. 
    Mike explains why organizations drift toward safe tasks instead of high impact work. Sean recalls shutting down a profitable business line while questioning his passion. Matt contrasts the rhythm of running a bigger company with the grind of building Winks from zero. Same stage of success, but three completely different struggles. 
    Powered By 
    Northbeam 
    https://www.northbeam.io/
    Saras Analytics 
    https://bit.ly/4a3gzVv  
    Postscript 
    https://9ops.co/postscript 
    Aftersell 
    https://9ops.co/4i3bb5 
    Richpanel 
    https://9ops.co/richpanel 
    Fulfil 
    ⁠https://9ops.co/fulfil⁠ 
    Operators Portal 
    https://portal.9operators.com/dashboard 
    Operators Newsletter 
    https://9operators.com/
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About Operators
In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands have denied its existence for years, until now. Four titans known as the “Operators” are leaking the secret contents in an effort to share its wealth of knowledge with people like you. Sean Frank (CEO, Ridge), Jason Panzer (President, HexClad), Mike Beckham (CEO, Simple Modern) & Matt Bertulli (Founder, Pela Case x Lomi).
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