Relocation Leader

How we respond under pressure can shape trust, communication and the relationships around us.

On this episode of Relocation Leader, we revisit a keynote from our 2025 GPA Summit featuring Michelle Hill of the Revela Group. Michelle discusses emotional intelligence, interpersonal communication and the assumptions that can influence difficult conversations.

She shares practical ways to pause before reacting, replace judgment with curiosity and communicate with greater intention; skills that can be especially valuable when supporting employees through the stress and uncertainty of relocation.
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On this episode of Relocation Leader, Zac sits down with Chris Douglas, Regional Sales Manager at U.S. Bank, for a wide-ranging conversation about the qualities behind strong service and lasting professional relationships.

Drawing on nearly 25 years in relocation mortgage, and lessons first learned as a golf caddie, Chris explains why trust depends on following through, taking pride in your work and understanding the reasons behind a client’s request. He also shares why proactive communication separates dependable partners from transactional providers.
The conversation explores how hybrid work has changed mentoring and career development, why relocation continues to require specialized expertise and how pressure for immediate results can affect relationship-based sales.

Chris and Zac also discuss the role of AI, the importance of preserving human judgment and how professionals can listen to customers while still introducing ideas they may not have considered. For mobility leaders leaders, this episode offers a candid look at building trust, developing talent and creating partnerships that continue to deliver over time.

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To view the video version of this episode: go to neirelo.com/allaccess

A successful relocation depends on how well the employee and their family adjust to life in a new community.

On this episode of Relocation Leader, Zac sits down with Heather Lofton, Director of Relationship Management at GO Destination Services, to explore the role destination services play in helping families settle into an unfamiliar location
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Heather explains how local consultants support employees with housing, schools, transportation and everyday needs while providing the personal guidance that online research cannot replicate. As well as why family acclimation affects employee focus, engagement, retention and the overall success of an assignment.

The duo examines how destination services have evolved beyond completing a checklist, what makes an effective local consultant and how technology can create more time for meaningful human interaction. Drawing from six relocations with her own family, Heather shares why understanding each person’s priorities can help turn an overwhelming move into a place that feels like home.
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To view the video version of this podcast, go to neirelo.com/allaccess

Mobility professionals can manage a lot on their own, but the right partners can make the difference between simply moving someone and helping them move successfully and stay moved.

On this special “best of” episode of Relocation Leader, Zac revisits conversations with Michelle Moore, President and CEO of NEI Global Relocation, along with Tom Fleming, Scott Chapman, Brett Parry, Derek Gregath, and Amy Smith.

Together, they explore the value of choosing the right partners, building relationships that can withstand complex situations, preparing employees and families for the realities of relocation, and looking beyond benchmarks when designing mobility programs.

For HR and mobility leaders, these conversations offer different perspectives on a common theme: strong relocation programs are built through trusted relationships, thoughtful decisions, and a clear understanding of what employees and organizations actually need.
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To view the video, go to neirelo.com/allaccess

International relocations rarely go exactly as planned. Behind every successful assignment is a team coordinating immigration, temporary housing, household goods, destination services, and countless moving parts across countries and time zones.

On this episode of Relocation Leader, Zac sits down with Janelle Brady, Regional Manager for Americas and EMEA, and Alia Mudloff, Lead Account Executive for International Services, to explore what life is really like behind the scenes of global mobility.

They discuss the role of an international account executive, how they guide employees and HR teams through complex relocations, and why communication, critical thinking, and strong global partnerships matter when timelines change or unexpected challenges arise. Along the way, they share memorable stories from the field—including emergency relocations, unusual housing situations, and the realities of supporting employees around the world.

For HR and mobility leaders, this conversation offers an inside look at the work required to turn complicated international assignments into successful employee experiences.
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