PodcastsBusinessAdd To Cart: Australia’s eCommerce Show

Add To Cart: Australia’s eCommerce Show

Nathan Bush
Add To Cart: Australia’s eCommerce Show
Latest episode

626 episodes

  • Add To Cart: Australia’s eCommerce Show

    Business Prison: Grant Arnott on the PE Deal That Cost Him More Than Click Frenzy | #626

    17/05/2026 | 59 mins.
    Grant Arnott built Click Frenzy from his bedroom into Australia's most iconic online sale event. Then one private equity decision cost him nearly everything, including, for a while, his reason to stay.
    He chose this conversation over every other request. When Click Frenzy and Power Retail went into receivership in March 2026, interview requests came in from multiple outlets. Grant turned them all down. Add To Cart was the only interview he agreed to do.
    Grant founded Power Retail in 2010 as a one-person media business built to champion Australian ecommerce. Two years later he launched Click Frenzy, Australia's original online mega-sale event, modelled on the US Black Friday format before that term had any real currency here. For over a decade he ran both businesses debt-free, funnelling hundreds of millions of dollars through Australian retailers and building the events and publications the industry grew up inside.
    Then he took a private equity deal. The business was profitable. It was cashflow positive. He didn't need to. He's since described it as the greatest regret of his life. In this episode, Grant tells that story for the first time.
    Today, we're discussing:
    Why Grant took private equity money when Click Frenzy was already flying, what he hoped the partnership would deliver, and the moment in mid-2022 when it became clear the deal had fundamentally changed who he was in the business [12:40]
    The phone call where a board member told him he could return as CEO but only for no salary and only if he repaid his dividends, with Kylie in tears beside him. Why that one conversation became the turning point into the darkest period of his life [29:57]
    Standing at the kerb of a main road after board meetings and calculating his $10 million insurance policy against his debts. Grant describes weighing up, in specific detail, whether his family would be financially better off without him [37:29]
    The morning he burst into tears getting his coffee and knew something had to change, the psychologist he found shortly after, and why getting help was "the best money I ever spent" [40:29]
    Being named industry person of the year at the ORIA’s while privately calculating life insurance payouts. Grant on why public recognition made the shame harder, not easier, and how he learned to deliberately separate his identity from the business. [46:18]
    "I'm out of business prison now": what Grant is building next, why he is a builder not a shopper, and why the AI tools available today make starting fresh more exciting than when he launched Power Retail in 2010 [55:09]
    Connect with Grant Arnott 
    If you or someone you know is struggling you may contact:
    Lifeline: 13 11 14 — https://www.lifeline.org.au
    Beyond Blue: 1300 22 4636 — https://www.beyondblue.org.au
    Subscribe to the Add To Cart newsletter 
    SMS us to Suggest a Guest
    Connect with Nathan Bush
    Join the Add To Cart Community
  • Add To Cart: Australia’s eCommerce Show

    How to Create a Hero Product as an Entry Point | #625

    14/05/2026 | 15 mins.
    Most ecommerce brands can tell you their best-converting product. Fewer can tell you whether that product is bringing in the right customer.
    There's a difference. A product can have excellent front-end economics and still be filling your database with people who buy once and never come back. The ROAS looks good. The CAC looks manageable. But six months later, the repeat purchase rate is telling a different story.
    The brands getting this right do three things differently.
    In this playbook, based on a conversation with Sam Moore, founder of PYRA, we cover three things ecommerce operators need to know about building a hero product as an entry point to the brand:
    Choose the hero product on purpose. Most brands stumble into it by accident
    The gap between purchase one and purchase two is where most brands lose the customer
    If the hero product only gets bought once, build the ecosystem around it
    Connect with Sam Moore 
    Explore PYRA
    Subscribe to the Add To Cart newsletter 
    SMS us to Suggest a Guest
    Connect with Nathan Bush
    Join the Add To Cart Community
  • Add To Cart: Australia’s eCommerce Show

    It's Not Digital, It's Just Retail with Freedom's Paula Mitchell | #624

    10/05/2026 | 1h 7 mins.
    The whole ecommerce industry is racing to ship faster. Paula Mitchell thinks that's the wrong race.
    Paula came to that view the hard way. After building ecommerce at Rebel Sport, Dan Murphy's and General Pants across 25 years, she joined Freedom as Digital GM and spent the first few months driving home wondering what she'd walked into. Furniture is not fashion. Made-to-order lead times run 12 to 16 weeks. Customers plan their lives around delivery windows. A $10,000 sofa carries emotional weight that a $70 t-shirt just doesn't.
    Five years in, Paula is running one of the most-awarded omnichannel operations in Australia: 50 stores, six distribution centres, 160 third-party vendors, 70,000 SKUs, and a digital team of 12. Nathan Bush and Rosa-Clare Willis sit down with Paula to dig into why the industry's fixation on speed misses what furniture customers actually need, and how Freedom built the stack and team culture to move fast without losing brand trust.
    Today, we're discussing:
    Why certainty beats speed in high-consideration ecommerce, and what last-mile delivery in big-ticket categories actually demands [10:15]
    How Freedom chose dropship over marketplace to protect brand trust, and why that meant owning returns in-store for third-party products too [14:47]
    Running 30-plus ad variations per campaign with the same team size, and what AI actually changed about how Freedom's performance marketers spend their time [29:44]
    Attribution across omnichannel: why last-click would have defunded every social channel, and what mixed media modelling revealed about TV [35:55]
    A digital team of 12 managing 70,000 SKUs, how they're structured, and why Paula thinks the job title itself might be a legacy item [47:46]
    What's next: a kiosk trial across 7 stores, an AI-driven inspiration mode for the website, and the feature Freedom just decommissioned [55:22]
    Connect with Paula | Explore Freedom | Connect with Rosa-Clare | Connect with Nathan
    This episode is supported by Shopify and Klaviyo.
    Subscribe to the Add To Cart newsletter 
    SMS us to Suggest a Guest
    Connect with Nathan Bush
    Join the Add To Cart Community
  • Add To Cart: Australia’s eCommerce Show

    How to Go From eCommerce to Physical Retail #623

    07/05/2026 | 11 mins.
    Customer acquisition costs on paid social have been rising for years. The channels that drove efficient growth half a decade ago are harder to justify today. Physical retail is starting to look genuinely interesting to founders who would never have considered it before.
    But there's a gap between finding physical retail interesting and actually making it work. Most e-commerce operators approach the move with a revenue mindset they've carried from online. They measure store performance the way they measure a channel. And they treat the first store like a proof of concept rather than v1 of a repeatable system.
    The brands that get it right do three things differently.
    In this playboook, based on a conversation with Guy Nappa, COO of Oz Hair & Beauty, we cover three things e-commerce operators need to know before making the move into physical retail:
    Know what the store is for before you sign the lease
    Model rent as a customer acquisition cost, not an occupancy expense
    Build the store-opening playbook before you need to run it fast

    Connect with Guy Nappa
    Explore Oz Hair & Beauty
    Subscribe to the Add To Cart newsletter 
    SMS us to Suggest a Guest
    Connect with Nathan Bush
    Join the Add To Cart Community
  • Add To Cart: Australia’s eCommerce Show

    Why Most Ecommerce Brands Get Fulfilment Wrong with SKUTOPIA's Talea Bader | #622

    03/05/2026 | 48 mins.
    Talea Bader is the founder of SKUTOPIA, a tech-led fulfillment platform rethinking how e-commerce brands scale their operations. What started from running co-working spaces for e-commerce businesses quickly turned into a much bigger opportunity solving one of the most consistent pain points founders face: fulfillment that can’t keep up with growth.
    In this episode:
    SKUTOPIA is building an “intelligent logistics network” powered by robotics and AI, and why operations not marketing might be the biggest unlock for e-commerce growth.
    How own e-commerce frustrations led to building SKUTOPIA
    Why most e-commerce brands outgrow their fulfillment before they realise it
    What actually breaks behind the scenes when brands start to scale
    The hidden cost of bad logistics on growth and customer experience
    Why visibility and real-time data are critical in modern fulfillment
    What to look for (and avoid) when choosing a 3PL partner

    Connect with Talea Bader
    Explore SKUTOPIA

    Subscribe to the Add To Cart newsletter 
    SMS us to Suggest a Guest
    Connect with Nathan Bush
    Join the Add To Cart Community
More Business podcasts
About Add To Cart: Australia’s eCommerce Show
Add To Cart is Australia's leading ecommerce and retail podcast, hosted by Nathan Bush.Over 600 conversations with the founders, operators and digital leaders building Australian ecommerce. Episodes cover ecommerce strategy, DTC brand building, omnichannel retail, email and SMS marketing, performance marketing, fulfilment, and the tech stack decisions that shape how retail brands actually sell online.Free community, newsletter and resources at addtocart.com.au. Proudly supported by Shopify and Klaviyo.
Podcast website

Listen to Add To Cart: Australia’s eCommerce Show, Making Cents and many other podcasts from around the world with the radio.net app

Get the free radio.net app

  • Stations and podcasts to bookmark
  • Stream via Wi-Fi or Bluetooth
  • Supports Carplay & Android Auto
  • Many other app features
Add To Cart: Australia’s eCommerce Show: Podcasts in Family