AWS for Software Companies Podcast

• Ep157: Beyond the Hype: Real-World AI Agent Deployments at Automation Anywhere, DataVisor, and Sumo Logic

  ISV leaders from Automation Anywhere, DataVisor, and Sumo Logic share battle-tested strategies for deploying AI agents at scale, including pricing models, proof of concepts and ROI.Topics Include:Panel brings together ISV leaders from automation, fraud detection, and security operations.Companies rethinking entire business processes rather than automating incremental portions with agents.Start with immutable data before tackling real-time changing data in production.Intent for change must come from board, CEO, and customers simultaneously.Challenge: proving agent value beyond CSAT when internal teams block deployment.Sumo Logic measures Mean Time to Resolution, aiming to cut hours to zero.DataVisor cuts fraud alert resolution from one hour down to twenty minutes.Customers demand reliability as workflows shift from deterministic to probabilistic agent decisions.Automation Anywhere spent three years making every platform component fully agent-ready.Focus on business outcomes, not chasing every new model release each week.Human oversight still critical—agents are task-oriented and prone to hallucinations and drift.Humans validate agent findings, then let agents scale actions across hundreds instances.Pricing experiments range from platform-plus-consumption to outcome-based to decision-event models.Token pricing doesn't work due to varied data modalities and complexity.Next two quarters: more POCs moving to production with productive agents deployed.Future prediction: enterprise apps becoming systems of knowledge powered by MCP protocol.Participants:Jay Bala - Senior Vice President of Product, Automation AnywhereKedar Toraskar – VP Product Partnerships, DataVisorBill Peterson - Senior Director, Product Marketing, Sumo LogicJillian D'Arcy - ISV Senior Leader, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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• Ep156: LLM Migrations to One Cloud: Coveo's Strategic Move to Amazon Bedrock

  Learn how Coveo automated LLM migration like a "mind transplant," building frameworks to optimize prompts and maintain quality across model changes.Topics Include:AWS and Coveo discuss their Gen-AI innovation using Amazon Bedrock and Nova.Coveo faced multi-cloud complexity, data residency requirements, and rising AI costs.Coveo indexes enterprise content across hundreds of sources while maintaining security permissions.The platform powers search, generative answers, and AI agents across commerce and support.CRGA is Coveo's fully managed RAG solution deployed in days, not months.Customers see 20-30% case reduction; SAP Concur saves €8 million annually.Original architecture used GPT on Azure; migration targeted Nova Lite on Bedrock.Infrastructure setup involved guardrails and load testing for 70 billion monthly tokens.Migrating LLMs is like a "mind transplant"—prompts must be completely re-optimized.Coveo built automated evaluation framework testing 20+ behaviors with each system change.Nova Lite improved answer accuracy, reduced hallucinations, and matched GPT-4o Mini performance.Migration simplified governance, enabled regional compliance, reduced latency, and lowered costs.Participants:Sebastien Paquet – Vice President, AI Strategy, CoveoYanick Houngbedji – Solutions Architect Canada ISV, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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• Ep155: Balancing Innovation and Regulation: Europe's Competitive Edge in AI and Cloud

  Dion Hinchcliffe, Vice President of CIO Practice at Futurum Group, reveals how EMEA software companies can turn Europe's regulatory rigor into a competitive superpower while navigating AI adoption and cloud transformation challenges.Topics Include:AWS surveyed 750+ EMEA software companies to understand their growth challenges.European tech firms lag US counterparts but AI presents catch-up opportunity.EMEA companies prioritize data sovereignty and privacy over rapid cloud adoption.Tier-2 local cloud providers often lack capabilities needed for global scaling.Cloud-native companies show faster growth and innovation than traditional competitors.Best practices for cloud architecture now well-established across major platforms.CEOs lead AI transformation; 100% of tracked companies using AI substantially.Software companies report 80% of customers now requesting AI capabilities.IT talent shortage requires solutions needing minimal specialized skills to deploy.ERP modernization accelerating as cloud-native systems offer superior capabilities.Europe's regulatory rigor becomes competitive advantage in trustworthy technology.AI adoption continues at light speed; quantum computing emerges within five years.Participants:Dion Hinchcliffe - Vice President of CIO Practice, Futurum GroupMassimo Ghislandi – Head of EMEA Marketing for Software Companies, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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• Ep154: Presenting Security to the Board of Directors with CISOs from Gusto and MongoDBs

  Experienced CISOs from MongoDB and Gusto reveal proven frameworks for translating complex cybersecurity metrics into board-friendly presentations that drive decision-making.Topics Include:Security leaders discuss challenges of presenting technical cybersecurity topics to boardsMongoDB CISO presents three times in six months, Gusto director five timesThree-angle metrics framework: environmental threats, prevention quality, and detection/response speed capabilitiesBoard members switch contexts frequently, requiring extensive education and simplified heat mapsRepeatable presentation models help board members follow consistent data across meetingsAudit committees get different depth than general board updates on programsNew technologies like AI require educating boards on risks versus opportunitiesFoundational security principles like zero trust remain constant regardless of technologySecurity buzzwords need translation appendices since board members forget technical definitionsFinancial services background helps translate cyber risks into dollar amounts boards understandThird-party penetration testing provides independent validation but requires vendor rotation strategiesLimited 30-minute board time means trusting security leaders' vendor diligence decisionsFirst-time CISOs should educate on threat landscape then tailor strategy to companyBalance discussing shiny new technologies with essential foundational security blocking and tacklingAI implementation spans customer features, infrastructure security, and augmenting security capabilities internallyParticipants:Sean Josephson - Sr. Director of Information Security, GustoJulien Soriano – Sr. Vice President, CISO, MongoDBGee Rittenhouse - Vice President, Security Services, Amazon Web ServicesFurther Links:Gusto: Website – LinkedInMongoDB: Website – LinkedIn – AWS MarketplaceSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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• Ep153: From Minutes to Seconds: How AI-Native Cybersecurity is Winning the Speed War Against Attackers

  John Skinner of Vectra AI shares how cyber attackers are democratizing sophisticated attacks using dark web tools, and why AI-powered hybrid defense is now essential for enterprise security.Topics Include:Vectra AI: 13-year-old cybersecurity company founded as "AI native" from day oneBuilt on machine learning assumption while competitors treated AI as afterthoughtGenerative AI represents the latest evolution in their comprehensive AI journeyStarted pairing threat researchers with ML developers to codify attack behaviorsAdded agentic AI in 2018 for correlation across space and timeUses AWS Security Lake, GuardDuty, and recently became AWS Bedrock customerSuccess measured by reducing "dwell time" from initial attack to detectionAchieved 60% faster alerts, 51% faster monitoring, 50% faster investigation timesCustomers should evaluate vendor's data science quality and algorithm training yearsEvolved hybrid defense approach as attacks start anywhere, go everywhereAI handles high-volume correlation while humans focus on analytical decisionsFuture challenge: democratized cyber attacks using readily available dark web toolsParticipants:John Skinner – Vice President Corporate/Business Development, Vectra AIFurther Links:Vectra AI: Website – LinkedIn – AWS Marketplace - YouTubeSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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