Dr Lou Kratz, Principle Research Engineer of Bazaarvoice, shares how his organization generates value from data, cutting time to value by 6x and leveraging AWS to save big on cloud costs.Topics include:Making smart decisions automatically from data with machine learningBazaarvoice business modelUnderstanding value is the most important part of any machine learning projectLeveraging AI/ML for content moderationLeveraging AWS SagemakerBeing cost effective with serverless optionsCutting time to value by 6x with savings of 82%Investing in ML OpsFinal recommendations for data and ML Ops

Tom Godden, Enterprise Strategist with AWS and Executive advisor shares his experience as both a CIO and CTO on how to drive higher value from data strategies.Topics include:About the Enterprise Strategy teamLearning from customers using data to go from vision to valueSpeed and agility is the only differentiatorWhat it means to be a data-driven enterpriseHow companies like Disney, Formula 1 and Amazon use data as a differentiator“Data is the new oil” – CIO Magazine79% of the challenges around the adoption of data are cultural4 “Es” of data – Engage, Enable, Educate, EliminateInsist on having the dataOne way and two-way doors & Two pizza teamsDecentralize data producers, distribute throughout organizationBe prepared to re-evaluate your metricsGovern to enable, not to restrictBuilding tenets for data policies and proceduresA data asset is not successfully deployed until it is fully automatedThink big and execute smallBuilding a smarter organization leveraging machine learningA mission statements needs to mean somethingWork to eliminate biasesAvoiding “The Frozen Middle”Be clear on the “why” for implementing machine learningStart small and think big with AIPresentation wrap up

Jonathan Barouch, CEO of Local Measure, joins us to discuss their journey of leading and innovating through a major business disruption.Topics Include:Intro to Local MeasureThe pre-Covid business model and customersImpact of CovidLosing 75% of their revenue within monthsTeams navigating the early months of CovidReinventing the businessTesting, iterating new business modelsLeveraging AWS APIs for Amazon Connect Cloud Contact Center solutionBalancing the former focus and contact centre pivotThe importance of a call centre in lean timesMigrating call centres of airlines and banks within 30 daysChange management and the Local Measure solutionLeveraging AI/ML for additional customer efficienciesShaving seconds off calls equate to huge savingsLeveraging AI/ML to turbocharge agentsAdditional industries for the Local Measure solutionTransforming data for tangible benefitProactive, predictive and outbound engagementsGuidance for other Software Executives going through disruptionWhat’s next for Local MeasureInterview wrap up

Multiple software industry leaders speak about their journey in building a resilient SaaS business.Speakers:Adrian Deluca - Director of Solutions Architecture – AWSAshley Kramer - CMO, CSO, Acting CTO at GITLABKochira Okamoto - CEO at YayoiTendü Yoğurtçu, PHD - Chief Technology Officer at PreciselyMathias Golombek - Member of the Executive Board and Chief Technology Officer at ExasolAkshay Patel - Principal SaaS Business Development Lead at AWS Topics Covered:Introduction by Adrian DelucaBalancing growth and profitability Q/A by Tendü YoğurtçuBuilding and keeping both Exasol’s product lines running Q/A by Mathias GolombekWhat do Enterprise customers value most? Q/A by Ashley KramerBalancing growth and profitability in Japanese countries & pivoting the company in a new direction Q/A by Kochira OkamotoWhat strategies are used through SaaS factoring engagements Q/A by Akshay PatelFavorite Metric for growth and profitability Q/A by Kochira Okamoto and Tendü YoğurtçuWhat were you unprepared for, when you were releasing your SaaS products? Q/A by Mathias Golombek and Tendü Yoğurtçu and Ashley KramerWhat sort of attributes do you look for in your developer you hire? Q/A by Ashley Kramer and Kochira Okamoto and Tendü YoğurtçuHow is diversity playing out particularly in your business? Q/A by Tendü Yoğurtçu, Ashley Kramer and Akshay PatelWhat do you think about Re-skilling? Q/A by Mathias Golombek, Kochira Okamoto, Ashley Kramer, Akshay Patel and Tendü YoğurtçuWhat do you do to invest in yourself for personal growth? by Mathias Golombek, K, Ashley Kramer, Akshay Patel and Tendü YoğurtçuEnd – Conclusion by Adrian Deluca

Alessandro Maoggi, Senior Manager of Engineering at Veeva Systems, shares their journey and lessons learnt developing AI/ML tools with AWS Sagemaker.Topics Include:Intro to Veeva SystemsBackground of Veeva TMF BotLeveraging AWS SageMakerScaling horizontally with smaller instances