In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on ways to make it easy for people to work with you. They look at reducing consumer friction by being radically transparent, knowing what you do before, during and post, removing things that no longer serve you, and reimagining the customer experience. They discuss getting great customer reviews, how to sell your customer experience, making it easy on yourself and your teams, vendor funding and payment options. Josh describes his experience and ideas around quality over quantity, and they share their views of note taking.
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18:00
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18:00
New Markets.
In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about new markets and why they love them. They comment on driving depth or breadth, knowing why you're entering the new market and making sure it complements what you do, the power of data, and Landlords and where they live. They discuss growing up with your customer base, and why you should chase relationships and capability, not ego. Josh illustrates the two most powerful words for intention setting, and they examine their views around chasing business excellence.
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17:50
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17:50
Platform scale.
In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan examine executing platform scale that guarantees success. They illustrate what platforms are and what they do for your people, finding out what works and doing more of it. They also clarify why platforms matter and why you want formulas for everything. They talk about usable data and reference points, and performing to your potential. Josh describes experiencing the power of your own creativity, and they discuss their views around the power of planning and the distance between activity and revenue generation.
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16:09
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16:09
Falling back in love with your business.
This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan show how falling back in love with your business opens up opportunities. They discuss why people fall out of love, knowing when opportunity is actually a distraction, setting your vision, and committing to it. They continue with what's essential, what excites and what motivates. Josh relates his insights around why not to rebuild, but rather to re-imagine. Kon asks what your business would look like if you decided to stick with it forever, and they discuss the need for meaningful market forecasts.
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15:54
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15:54
How are you going to win?
In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan ask, "How are you going to win?" They illuminate the power of winning by design, creating customer experiences, deciding what to add or subtract, handling the moments that matter, and reducing customer friction. They show why simplicity scales and illustrate why brand = customer experience = pricing power. Josh shares the idea of the right people on the bus, sitting in the right seats, and he reflects on the power of travel. Kon shares his view of making things simple.
Kon Stathopoulos and Josh Phegan come together in an incredible weekly podcast, Grow, Scale, Master. An energetic approach to drive progress; master skills, build strengths, and put the strategy back into rapid business and personal success. Backed by real world experience in rapid scaling, to playing the long term game of business, it’s the story of all the lessons learned on the journey to mastery. Be inspired, renew your energy and chase the future with Grow, Scale, Master.
New Zealand