The Better Business Analyst Podcast

• The Business Case Is Dead. Long Live the Opportunity Canvas.

  Traditional business cases are slowing organisations down — and most of them were never telling the truth anyway.They’re political documents dressed up as analysis, full of predictions nobody can validate and assumptions nobody ever checks.In this episode, I break down why business cases have become relics, what modern companies are using instead, and how you can shift your organisation toward faster, clearer, evidence-driven decision making.We cover:• The five fatal flaws of traditional business cases• Why companies like Amazon, Atlassian, and Spotify use lightweight decision tools• What an Opportunity Canvas is and how it replaces months of “business casing”• Real stories of failures caused by business cases… and wins created by canvases• Practical steps BAs and leaders can take right nowIf your organisation is still writing 30-page business cases, this episode will give you the tools — and the confidence — to push for a better way.

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• The Brutal Truth: How Business Analysts Should Approach a Custom ERP Implementation

  Custom ERP implementations aren’t “just another project.” They’re an organisational reconstruction. They expose every broken process, every data issue, every shortcut, and every assumption the business has been getting away with for years.In this episode, I break down the real approach Business Analysts need to take when stepping into a custom ERP implementation — the most complex and high-stakes work you’ll ever do as a BA.You’ll learn:Why ERP isn’t a system upgrade — it’s an operating-model rebuildHow to analyse end-to-end processes properly (not the PowerPoint version)Why configuration choices are more dangerous than codeHow to avoid the traps that sink ERP projects globallyThe exact steps BAs must take to deliver a stable, future-proof ERP foundationThe BA mistakes that quietly destroy ERP financial integrityWhat “good” looks like in process design, data design, and readinessIf you want to sharpen your skills, avoid ERP nightmares, and confidently lead in the most challenging BA environment — this episode is a must-listen.—Follow the Better Business Analyst Podcast on SpotifyVisit bbai.institute for tools, training, and courses

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• BA Bites - How Business Analysts Should Approach a Salesforce Implementation

  Salesforce can transform a business — or turn into another expensive tool nobody actually uses. The difference almost always comes down to how the Business Analyst approaches the implementation.In this episode, I break down the practical, no-nonsense approach BAs should take when dropped into a Salesforce project: understanding the real business problem, mapping processes properly, setting clear scope, writing usable user stories, sorting out data, managing configuration vs customisation, and driving adoption through testing and change management.If you’re a BA, product owner, or IT leader working with Salesforce (or about to), this episode gives you the blueprint to keep the project grounded in business value — not shiny objects.

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• BA Bites - From 5G to Smart Cities: Finding Business Opportunities in Connected Data and Processes

  In this episode, Benjamen Walsh breaks down how advanced connectivity — from 5G and 6G networks to IoT and edge computing — is reshaping the world of business analysis.Discover where the biggest opportunities lie for BAs and strategic leaders: in connected data, process optimisation, and the new skills that will define digital transformation in the decade ahead.

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• BA Bites - When Human-Centred Design Isn’t What It Seems: From Users to Customers and True Innovation

  We all say we’re doing human-centred design — but what happens when the “human” turns out to be our internal process, not our actual customer?In this episode, Benjamen Walsh dives into how real innovation starts with the customer’s job to be done — not our internal agenda.Learn how to spot fake HCD, how to reframe discovery around customer value, and why true innovation lies in understanding why people do what they do, not just how we think they should.

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