Voices from The Bench

• 399: Jordan Greenberg: The CAM Man Can Follow-Me to HyperDent

  Join Elvis and Barb at all these amazing shows coming up in 2026 * Vision 21 in Las Vegas Jan 15-17 https://www.nadl.org/nadl-vision-21 * Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/ * LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday * Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ * exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week, we finally bring on a guest who has been six years in the making: the one and only Jordan Greenberg, the North America Managing Director of FOLLOW-ME! Technology (https://www.follow-me-tech.com/)—better known as the HyperDent (https://www.follow-me-tech.com/hyperdent/) guy. Jordan takes us on a wild ride through the world of CAM software, milling strategies, toolpaths, and the surprisingly fascinating story of how dental CAM even became what it is today. From his early days as a third-generation “dental nepo baby” to running a zirconia milling center with his dad, all the way to helping launch titanium-bar milling on Datron (https://www.datron.com/) D5 machines, Jordan’s journey hits every corner of digital dentistry’s evolution. He breaks down what CAM actually does in the simplest possible terms (yes, even Elvis-level simple), explains the magic behind toolpaths, tools, post-processors, and how HyperDent “drives the car” for hundreds of different mills. You’ll hear how materials get validated, why some ideas labs come up with are physically impossible, and why you should ALWAYS talk to your CAM provider before releasing new materials or components into the world. Jordan also shares a behind-the-scenes look at solving problems like angulated screw channels, milling lithium disilicate pucks, and HyperDent’s upcoming work on milled dentures—including Ivoclar’s Ivotion processes coming to open CAM. Whether you mill every day or still think CAM is just “putting a crown in a puck,” Jordan demystifies it all with humor, honesty, and more tech insights than we've ever had on the podcast at once. * Dental Labs—The Ivoclar (https://www.ivoclar.com/en_us) Flash Sale Is On! * From November 3rd to 14th, Ivoclar is bringing you unbeatable deals on the equipment that will set your lab up for success in 2026. * Upgrade your mill, your furnace, or expand your workflow—and save big while doing it! * Plus, when you purchase a milling machine (https://www.ivoclar.com/en_us/products/product-list?page=1&limit=12&filters=%5B%7B%22id%22%3A%22professions%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22Lab%22%5D%7D%2C%7B%22id%22%3A%22categories%22%2C%22advancedFilter%22%3Afalse%2C%22value%22%3A%22Digital%20Equipment%22%7D%5D), you’ll get delivery, installation, and training—all included. That means your lab will be production-ready from day one. * But hurry—these savings vanish after November 14th! * Contact your Ivoclar sales rep today and power up your lab for the year ahead. Elvis and Barb are gearing up for their chat with the HyperDent Dude himself, Jordan Greenberg from FOLLOW-ME! Technology (https://www.follow-me-tech.com/). At LabFest, Elvis found out that every hyperDENT (https://www.follow-me-tech.com/hyperdent/) license comes with Template Editor Lite — a built-in feature that lets you make safe, customized tweaks to your milling strategies. Whether you want to prioritize surface quality or speed, this tool gives you the control to fine-tune your results while FOLLOW-ME! keeps everything validated and reliable. Because in the end, us lab techs love to tinker — and hyperDENT makes it easy to choose your own CAM-venture. Year-end chaos is here. Labs are slammed, deadlines are brutal, and mistakes are not an option. That’s when dental technicians rely on the one thing that never quits: https://www.rolanddga.com/applications/dental-cad-cam. The DWX-53DC (https://www.rolanddga.com/products/dental/dwx-53dc-5-axis-dry-dental-milling-with-automatic-disc-changer) is a true workhorse—24-hour automated milling that keeps your lab running, your overhead down, and your ROI up. No redos. No downtime. Just consistent, precise results. Built on decades of Japanese engineering, Roland delivers the reliability that keeps labs sane, profitable, and on schedule. Finish the year strong with the mill you can trust. Choose Roland DGSHAPE. Precision. Reliability. Performance. Learn more at rolanddga.com Special Guest: Jordan Greenberg.

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• 398: Jonathan Bourke Went From Six Strings to Six Implants

  Join Elvis and Barb at all these amazing shows coming up in 2026 * Vision 21 in Las Vegas Jan 15-17 https://www.nadl.org/nadl-vision-21 * Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/ * LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday * Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ * exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week, we sit down with a guest whose journey hits all the right notes—literally! Meet Jonathan Bourke, a jazz guitarist turned dental technician who went from pouring models to designing full-arch restorations and running his own in-office lab. Jonathan shares how a chance gig driving for a denturist opened the door to a career he never expected, taking him from analog dentures to digital workflows, photogrammetry, and Exocad (https://exocad.com/) wizardry. Now a lab owner working directly with clinicians, Jonathan talks about collaboration in full-arch cases, teaching with Jensen Dental (https://jensendental.com/) and MiYO (https://miyoworld.com/), and what it’s like to see his work come to life chairside. From learning CAM milling to demoing in front of dental rockstars, Jonathan’s story is a reminder that artistry comes in many forms—sometimes from six strings, sometimes from six implants. * Dental Labs—The Ivoclar (https://www.ivoclar.com/en_us) Flash Sale Is On! * From November 3rd to 14th, Ivoclar is bringing you unbeatable deals on the equipment that will set your lab up for success in 2026. * Upgrade your mill, your furnace, or expand your workflow—and save big while doing it! * Plus, when you purchase a milling machine (https://www.ivoclar.com/en_us/products/product-list?page=1&limit=12&filters=%5B%7B%22id%22%3A%22professions%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22Lab%22%5D%7D%2C%7B%22id%22%3A%22categories%22%2C%22advancedFilter%22%3Afalse%2C%22value%22%3A%22Digital%20Equipment%22%7D%5D), you’ll get delivery, installation, and training—all included. That means your lab will be production-ready from day one. * But hurry—these savings vanish after November 14th! * Contact your Ivoclar sales rep today and power up your lab for the year ahead. Elvis and Barb are gearing up for their chat with the HyperDent Dude himself, Jordan Greenberg from FOLLOW-ME! Technology (https://www.follow-me-tech.com/). At LabFest, Elvis found out that every hyperDENT (https://www.follow-me-tech.com/hyperdent/) license comes with Template Editor Lite — a built-in feature that lets you make safe, customized tweaks to your milling strategies. Whether you want to prioritize surface quality or speed, this tool gives you the control to fine-tune your results while FOLLOW-ME! keeps everything validated and reliable. Because in the end, us lab techs love to tinker — and hyperDENT makes it easy to choose your own CAM-venture. Special Guest: Jonathan Bourke.

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• 397: Marc Rondeau: The Aussie Who is Making Teeth, Teaching Techs, and Spinning Records

  Shirts, long sleeves, and hoodies are back for a limited time! This batch has the podcast logo on the back and on the front is a simple name tag saying "Dental Technician". Be proud of what you do and show the WORLD that we exist. Shirts on sale until November 8, 2025. As always 100% of the profits go towards the Foundation For Dental Laboratory Technology (https://dentallabfoundation.org/)! https://www.bonfire.com/its-all-in-the-name160/ This week, Elvis and Barb cross the globe to chat with the legendary Marc Rondeau—a Sydney-based dental technician, educator, and yes, nightclub DJ. From being one of 30 accepted out of 300 applicants into Australia’s only dental tech program, to running one of the country’s top labs, Marc’s journey is packed with hard work, humor, and heart. He shares how a near-fatal car accident—and the brain tumor it uncovered—completely reshaped his perspective on work-life balance, pushing him to give back through teaching and advocacy. Now the Vice President of the Australian Dental Technicians Association (https://www.australiandentaltechnicians.com.au/), Marc talks about the fight to keep technicians recognized, the shift from analog to CAD/CAM, and why he believes every tech should know how to “wax before they CAD.” * Dental Labs—The Ivoclar (https://www.ivoclar.com/en_us) Flash Sale Is On! * From November 3rd to 14th, Ivoclar is bringing you unbeatable deals on the equipment that will set your lab up for success in 2026. * Upgrade your mill, your furnace, or expand your workflow—and save big while doing it! * Plus, when you purchase a milling machine (https://www.ivoclar.com/en_us/products/product-list?page=1&limit=12&filters=%5B%7B%22id%22%3A%22professions%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22Lab%22%5D%7D%2C%7B%22id%22%3A%22categories%22%2C%22advancedFilter%22%3Afalse%2C%22value%22%3A%22Digital%20Equipment%22%7D%5D), you’ll get delivery, installation, and training—all included. That means your lab will be production-ready from day one. * But hurry—these savings vanish after November 14th! * Contact your Ivoclar sales rep today and power up your lab for the year ahead. The right CAM software can completely transform your lab’s workflow — and no one understands that better than FOLLOW-ME! Technology (https://www.follow-me-tech.com/), creators of hyperDENT (https://www.follow-me-tech.com/hyperdent/#product_overview). That’s why Roland DGA (https://www.rolanddga.com/applications/dental-cad-cam) has partnered with FOLLOW-ME! North America to offer the Roland DGA x hyperDENT Bundle for their DWX-53D series mills. This collaboration gives labs optimized performance, smoother milling, and incredible efficiency gains — with some users reporting up to two hours saved per case cycle without sacrificing quality. And here’s the best part: Roland is making this available to everyone through a hyperDENT trade-in promo for existing users. It’s the perfect opportunity to upgrade your CAM and take full advantage of the technology you already have. Plus, Nowak Dental Supplies (https://www.nowakdental.com/) is participating in the promotion and adding an exclusive bonus for NOLA Lab Fest attendees: the Multiple Instances feature at no additional cost. Don’t miss your chance to see the difference in person! Join Jordan Greenberg — the “hyperDENT dude” himself — at NOLA Lab Fest, November 7–8 (https://www.nolalabfest.com/), and discover how CAM can redefine what your Roland mill can do. Special Guest: Marc Rondeau.

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• 396: Daniele Collard & Amber Rosema Kept Calm and Crafted On After a Tragedy

  Shirts, long sleeves, and hoodies are back for a limited time! This batch has the podcast logo on the back and on the front is a simple name tag saying "Dental Technician". Be proud of what you do and show the WORLD that we exist. Shirts on sale until November 8, 2025. As always 100% of the profits go towards the Foundation For Dental Laboratory Technology (https://dentallabfoundation.org/)! https://www.bonfire.com/its-all-in-the-name160/ This week, Elvis and Barb sit down with two amazing ladies who turned tragedy into triumph. When a devastating fire destroyed Denture Crafters (https://www.denturecrafters.net/) a few weeks ago, lab manager Amber Rosema and general manager Daniele Collard didn’t waste a single moment. From the parking lot of their burned-down lab, they began rebuilding—calling suppliers, securing space, and rallying their team to get dentures back in patients’ mouths. Hear the incredible story of how these two leaders kept their employees working, rebuilt their systems, and leaned on the kindness of another lab to get back up and running in just days. They also share what it’s like being part of an employee-owned dental lab, their quick move into digital dentures, and the importance of mental health when life—and your lab—literally goes up in flames. It’s an inspiring episode of resilience, teamwork, and what makes the dental lab community truly amazing. If you want to help, Daniele and Amber would love your opinion on any of the following items. Feel free to email them at [email protected] Drop your favorites below: Boil-out tanks / dewaxers (Electric if possible) CAM milling units Alcohol distiller Acrylic polishers / pumice stations Steam cleaners Sandblasters / Shell Blaster Air compressors (oil-free, quiet) Dust collectors (single and central systems) Vacuum systems (for 3D printers, model trimmers, etc.) Fume extractors / ventilation systems Air purifiers (HEPA, carbon filter, or ionizer type) Monomer / polymer storage Vacuum mixers Resin dispensers Workbenches (lab-grade, suction-integrated if possible) Magnifying lamps / task lighting Autoclave / sterilizer Disinfectant systems / UV cabinets Easy to clean flooring (think clean wax) Laser welders Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today. The right CAM software can completely transform your lab’s workflow — and no one understands that better than FOLLOW-ME! Technology (https://www.follow-me-tech.com/), creators of hyperDENT (https://www.follow-me-tech.com/hyperdent/#product_overview). That’s why Roland DGA (https://www.rolanddga.com/applications/dental-cad-cam) has partnered with FOLLOW-ME! North America to offer the Roland DGA x hyperDENT Bundle for their DWX-53D series mills. This collaboration gives labs optimized performance, smoother milling, and incredible efficiency gains — with some users reporting up to two hours saved per case cycle without sacrificing quality. And here’s the best part: Roland is making this available to everyone through a hyperDENT trade-in promo for existing users. It’s the perfect opportunity to upgrade your CAM and take full advantage of the technology you already have. Plus, Nowak Dental Supplies (https://www.nowakdental.com/) is participating in the promotion and adding an exclusive bonus for NOLA Lab Fest attendees: the Multiple Instances feature at no additional cost. Don’t miss your chance to see the difference in person! Join Jordan Greenberg — the “hyperDENT dude” himself — at NOLA Lab Fest, November 7–8 (https://www.nolalabfest.com/), and discover how CAM can redefine what your Roland mill can do. Special Guests: Amber Rosema and Daniele Collard.

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• Episode 395: Lori Margiotta Wants You to Follow the Numbers to Find the Growth

  DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies (https://www.nowakdental.com/) is hosing NOLA Lab Fest (https://www.nolalabfest.com/) in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register. A HUGE thanks to Aidite North America (https://www.aidite.com/) for hosting the podcast at their booth. Come find us and be on the podcast! This week, Elvis and Barb sit down with Lori Margiotta, the founder of Bookkeeper for Dentists (https://bookkeeperfordentists.com/), to talk about how labs and dental offices can grow together by focusing on one key number: case acceptance. Lori shares her journey from high school “recall girl” to practice manager, lab sales rep, and now consultant helping dental offices understand their business metrics. She breaks down how labs can help their clients track simple data like lab expenses and unbooked treatment to reveal hidden opportunities. With decades in the dental industry, Lori shows that when dentists increase their case acceptance, everyone wins — including the labs. From real-world examples to actionable advice (and a few laughs along the way), this episode is all about bridging the gap between the front desk and the bench. Check out Lori's On Demand Webinar: Want More Cases? Just Ask This One Question https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today. Special Guest: Lori Margiotta.

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